Simultaneous Ring for Cloud profile - RingCX
Suggestion is to offer simultaneous ring capability in RingCX, similar to what is available in the MVP call queue. In RingCX, the current routing options are Round Robin, Sequential, Percent Allocation and Geo Location.
26
votes
Julienne Czarina Nerecina
shared this idea
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Simultaneous Ring is a functionality of RingEX and RingCX Track numbers. This is a feature that can be used and configured today.
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Kellie Babb
commented
Add the ability for simultaneous ringing to all agents on call queues
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Jesse
commented
This idea is listed as Needs More Information - for RingCX, we would like to see different de-queuing options like we have in RingEX where you can set the system to ring all available agents simultaneously, fixed order or longest idle.
