Settings and activity

25 results found

1. Add 'License' column to in User List download from Service Web

   8 votes

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   New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Kellie Babb supported this idea  ·  Oct 11, 2024

2. Add column showing the user's MVP license analytics report

   9 votes

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   1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Kellie Babb supported this idea  ·  Oct 11, 2024

3. SLA BREAKDOWN

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   New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Kellie Babb supported this idea  ·  Oct 11, 2024

4. Reputation Management Integration

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   New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Kellie Babb shared this idea  ·  Oct 2, 2024

5. Update Custom Caller ID Bucket's granularity and lifecycle flow

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   Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Kellie Babb supported this idea  ·  Oct 2, 2024

6. API integrations with Zapier and Zoho

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   Needs More Information  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Kellie Babb shared this idea  ·  Oct 2, 2024

7. Setting to Remove Agent Ability to Toggle Disconnect/Connect

   8 votes

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   Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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8. On/Offhook Reporting by Aux State

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   Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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9. Callbacks Moved back to Available Leads if Not Dialed

   7 votes

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   Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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10. Add Dinosaur Emojis to RingCentral Chat

    169 votes

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    3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Now live as of 1/23/24! Please ensure you are on the latest version of the app. Extended Emoji Library coming January 2024!

11. Add ability to create Requeue Shortcuts in centralized place and assign as needed

    14 votes

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    Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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12. Review Poly Blackwire headsets for approved list

    3 votes

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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13. Add Agent State Change Report to Historical reporting platform

    6 votes

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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14. Agent Conduct Report updates please

    3 votes

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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15. Add fields from Prebuilt reports to Historical reports

    5 votes

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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16. RC University Courses assigment, and progress tracking over multiple users.

    16 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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17. admin

    8 votes

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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18. Allow Engage voice users to launch manual outbound calls using frequently used numbers stored in the Phone Book

    10 votes

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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19. Backup Call log and call recording to external location.

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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20. Row based totals in analytics

    7 votes

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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