Settings and activity

24 results found

1. Add 'License' column to in User List download from Service Web

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   New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Kellie Babb supported this idea  ·  Oct 11, 2024

2. Add column showing the user's MVP license analytics report

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   1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Kellie Babb supported this idea  ·  Oct 11, 2024

3. SLA BREAKDOWN

   4 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Kellie Babb supported this idea  ·  Oct 11, 2024

4. Reputation Management Integration

   3 votes

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   Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Kellie Babb shared this idea  ·  Oct 2, 2024

5. Update Custom Caller ID Bucket's granularity and lifecycle flow

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   Future Consideration  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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   Kellie Babb supported this idea  ·  Oct 2, 2024

6. Setting to Remove Agent Ability to Toggle Disconnect/Connect

   8 votes

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   Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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7. On/Offhook Reporting by Aux State

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   Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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8. Callbacks Moved back to Available Leads if Not Dialed

   7 votes

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   Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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9. Add Dinosaur Emojis to RingCentral Chat

   169 votes

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   5 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Now live as of 1/23/24! Please ensure you are on the latest version of the app. Extended Emoji Library coming January 2024!

10. Add ability to create Requeue Shortcuts in centralized place and assign as needed

    17 votes

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    Under Review  ·  2 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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11. Review Poly Blackwire headsets for approved list

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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12. Add Agent State Change Report to Historical reporting platform

    6 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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13. Agent Conduct Report updates please

    3 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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14. Add fields from Prebuilt reports to Historical reports

    5 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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15. RC University Courses assigment, and progress tracking over multiple users.

    18 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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16. admin

    8 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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17. Allow Engage voice users to launch manual outbound calls using frequently used numbers stored in the Phone Book

    10 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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18. Backup Call log and call recording to external location.

    11 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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19. Row based totals in analytics

    7 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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20. Add the ability to use "Presence" option on service.ringcentral.com to add Paging Only extensions to hard phone DSS keys (Yealink T46S)

    6 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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