← RingCentral Ideas

Settings and activity

24 results found

  1. Add 'License' column to in User List download from Service Web

    10 votes
    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Kellie Babb supported this idea  · 

  2. Add column showing the user's MVP license analytics report

    10 votes
    1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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    Kellie Babb supported this idea  · 

  3. SLA BREAKDOWN

    4 votes
    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Kellie Babb supported this idea  · 

  4. Reputation Management Integration

    2 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Kellie Babb shared this idea  · 

  5. Update Custom Caller ID Bucket's granularity and lifecycle flow

    4 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Kellie Babb supported this idea  · 

  6. Setting to Remove Agent Ability to Toggle Disconnect/Connect

    8 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  7. On/Offhook Reporting by Aux State

    10 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  8. Callbacks Moved back to Available Leads if Not Dialed

    7 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  9. Add Dinosaur Emojis to RingCentral Chat

    169 votes
    5 comments  ·  Phone & Messaging » Application  ·  Admin →
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  10. Add ability to create Requeue Shortcuts in centralized place and assign as needed

    14 votes
    Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  11. Review Poly Blackwire headsets for approved list

    3 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  12. Add Agent State Change Report to Historical reporting platform

    6 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  13. Agent Conduct Report updates please

    3 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  14. Add fields from Prebuilt reports to Historical reports

    5 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  15. RC University Courses assigment, and progress tracking over multiple users.

    16 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  16. admin

    8 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  17. Allow Engage voice users to launch manual outbound calls using frequently used numbers stored in the Phone Book

    10 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  18. Backup Call log and call recording to external location.

    11 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  19. Row based totals in analytics

    7 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  20. Add the ability to use "Presence" option on service.ringcentral.com to add Paging Only extensions to hard phone DSS keys (Yealink T46S)

    6 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Admin →
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