I use that a lot as a developer doing quick edits on my other team members screen. I'm not sure why that feature would have been dropped.

please add remote control access we are ahving hard time to walk through our agent

RingCentral Video remote control feature

remote access for RCV when someone is sharing screen

The status of this feature request has been changed to ���implemented���, however I do not see that it is available in RingCentral Video yet. I do not see a way for a participant to allow remote control, nor do I see a way for the host to request remote control. Is there an updated version I need to download or something? Can you explain how this feature has been implemented? Perhaps I am not looking in the correct spot for the controls????

Tiffany Buraglio
Executive Assistant
PO Box 1350, Carmel Valley, CA 93924
831.308.2717
www.rgs.ca.gov

What does implemented mean? I am still not able to give remote control in the RC windows desktop app.

Last update from RingCentral said this would be available on April 12th. It is now May 3rd and the idea is still in "Planned" status. Is there any update? This entire move to RCV truly feels like a half-baked huge step backwards with the number of features that are still missing. Remote control has been a core feature of enterprise communication applications for years.

We use Ring Central for meetings and screen sharing. It would be really nice to be able to allow the ability to enable "Remote Control" of either the host or the recipient to take control of the desktop.

Thanks,

... Is there an updated date?

Hello All, This feature will be available on the 12th of this month. Thank you!

Fix or bring back meeting as the new version needs remote control settings and the annotate feature does not align for all users

RingCentral meetings had an option to remotely control a screen that was being shared via requesting control and then accepting that request. This feature should have been added into the RingCentral App before killing off the meeting app.

Since our company has switched over to the new app from RingCentral Meetings to RingCentral Video, we have not been able to request mouse control in screenshare meetings.

RC Meetings included the following feature: User A could request control of the mouse & keyboard when User B is sharing their screen / or / User B could grant mouse & keyboard control to User A when User B is sharing their screen.

This is a feature we rely on quite a bit and would need to see it in the next release of RCV please.

... can use the mouse, keyboard control the screen. We need the remote control feature is required. Before we used to have it in RingCentral Meetings. We want the feature back as normal we can use the mouse, keyboard control the screen

Our customer would like to have this feature, they have bee migrated already to the RCV

enable the remote control feature back on my ring central meetings. those were one of the best features you have!

This is a much used and needed feature, which is available in competitor applications please add it back as quickly as possible.

This is almost a required feature for any business operating in cyber space.