534 results found
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Automatic sign-in to Hotdesk phone when connecting to a known network
We would like to request a feature that automatically signs users into RingCentral Hot Desk phones when they connect to a trusted company network or log in to their workstation.
9 votes -
Remove background noise for calls connected to AI Receptionist
AI system capturing the background noise conversation that leads to different response for the main caller's purpose of calling. Requesting to have a feature that can remove or block background noise when someone contact our Company and when we are using AI.
11 votes -
SMS Text notification ATT
Would like to have a workaround about ATT domain due to them removing the capability for email to text or text to email - https://www.att.com/support/article/wireless/KM1061254/
I need RingCentral to do like a direct SMS to ATT for SMS Notification instead of email to text or text to email since it's not available to ATT anymore.
Ability to send sms notification to only TN number, instead of entering the email to text format
25 votes -
Request is to not ring the CQ agents after pressing "Ignore" button even if the CQ ring settings is set to Simultaneous.
Request is to not ring the CQ agents after pressing "Ignore" button even if the CQ ring settings is set to Simultaneous.
4 votes -
MMS for Toll-free numbers
Other carriers are supporting MMS for TFN (Toll-Free Numbers). I would like RingCentral to also support MMS for TFN.
4 votes -
Add and delete numbers in bulk in the RingCentral admin portal call blocking.
Add a feature that allows RingCentral customers to add or delete numbers in bulk from the call block list in the RingCentral Admin Portal. Currently , customers can only add and delete numbers in the call block list individually.
1 vote -
Pause between the announcement and greeting in AIR
In AI Receptionist, if you set up the announcement before greeting and you test it, it seems that there is no pause. The customer is requesting to have an option to adjust the duration. For example, they called the main number, they hear the announcement then pause for 30 seconds, then the greeting .
1 vote -
Australian Accent by default for Closed Captions and Transcriptions
The customer is requesting to have an Australian accent by default for closed captions and transcriptions.
1 vote -
Automatic callback for calls during after hours
It would be nice for an automatic call back to be made by the system to those numbers who dialed the company's main number during after hours
1 vote -
Ability to have the option to manualy delete the upcoming video meeting.
Ability to manually delete an upcoming video meeting as an optional feature.
1 vote -
Enable Caller ID Name (CNAM) Display on 911 Calls
Our current VoIP setup successfully transmits the Caller ID phone number (ANI) when calling 911; however, the Caller ID name (CNAM) is not displaying to the PSAP.
Local government inspectors now require that emergency calls made from businesses show both:
The Caller ID number, and
The company/Caller ID name
Current Behavior
ANI (phone number) is displayed correctly on 911 calls.
ALI location information is provided.
Caller ID Name (CNAM) does not appear.
3 votes -
call queue members
Ability to add more than 10 members to the call queue when ringing simultaneously.
3 votes -
Send Later on RC Messages (Glip)
Send Later feature that will allow users to schedule the RC Message (Glip) to be sent at a later time. This will be helpful when the other person works off-hours. To respect others' time, we don't want to disturb them during their personal time.
3 votes -
call queue members
Ability to add more than 10 members to the call queue when ringing simultaneosly.
2 votes -
Adjust AI pronouns
The Ability to adjust how the AI determines the users gender if they are a "He" or as "She", this will help them address the agents correctly.
3 votes -
Template to block calls automatically
Customers want to automatically block calls to users from a certain number or area code by creating a template
1 vote -
Survey after inbound phone call
I'd like to have ringcentral to have the capability after the phone call it automatically generates a survey for this phone call and for that extension.
Example ext. 101 receives the call after that call ringcentral will send an email to the customer for the experience for that representative
2 votes -
Fax Notification OFF when app is signed out
Fax Notification OFF when app is signed out
1 vote -
Separate mailbox for voicemail and faxes
Some faxes are being received on a user mailbox. So when checked voicemails on user access, faxes are read as VM and it adds up on the mailbox storage. It would be better if we have a separate room for voicemail and faxes.
1 vote -
RingCentral APP AI Notes on Max Agent
It would be great if AI Notes is implemented on Max Agent while RingCentral App/Dialer is a taking notes for agent easier.
2 votes
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