535 results found
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Proposal to Enhance Tracker Reporting with Key Phrase Metrics
We would like to propose an enhancement to our reporting capabilities regarding the Trackers.
Currently, the reports provide us with the date, time, and total number of calls within specified periods. However, it would be immensely beneficial to include metrics on the frequency of key phrases mentioned during these calls.Incorporating this data would allow us to generate more comprehensive reports and effectively track the usage of specific key phrases over time. This information could greatly enhance our analysis and improve our strategic decision-making.
2 votes -
Disable notifications RingSense
Hey All, I have a customer using RIngSense for scoring calls and they were wondering if an Admin has the ability to control their users notifications settings.
This article was all I coudl find and through my own exploring I could not find a way for admins to adjust this for their users.
Use case - The managers want to be able to score these calls but not have their users be aware that the calls have been scored.
This is for Better Business Bureau who has around 100 users today but looking to expand in future.
3 votesI'm pleased to announce that this is now available in RingSense.
As a RingSense admin, you can go to admin settings -> People -> Users. From here, select specific set of people and disable their notifications from the action menu bar at the top of the table.
Please look at the screenshot attached.
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RingSense Analysis of Google Meets meetings
Customer is looking to be able to analyze Google Meets meetings in RingSense for Sales
3 votes -
Manually upload calls
Add calls manually to allow to create a best practice libary
5 votes -
RingSense AI Availability for RingEX Users
New customers would like to use the RingSense AI as offered to them when signing up.
Upon checking with the RS engineering team we are advices that:- Early Access program, please note that their early access period will be ending in October. Please make sure customers are aware that their free beta access to these features (SmartNotes, AI Writer, and AI Summaries) will be removed in October. Updates will be provided soon
*As a result, please also note that September 1st is the final day that you will be able to sign up any new customers for this RingSense AI…
2 votes -
Ability to support multiple instances of a CRM/CRMs for one customer
Many organizations have multiple separated instances of CRMs. Currently, RingSense is not able to support this. With the ability to support multiple, the deals, coaching and trackers would only allow managers to see the data relevant to their team and CRM instance.
16 votes -
Ingest more recordings (internal meeting and previously recorded meetings)
With RingSense for Sales, there are use cases where we need to include in the deal review (Deal Intelligence) what has been said during internal meetings to get a full spectrum of the status of the deal (presales and post-sales).
Also, existing customer might want to process their existing recording (prior to subscribe to RingSense for Sales.3 votes -
Reports
I would like to have a report where you can see the evaluation of the scorecard per week per user, that would improve my huddles with the Consultants
1 voteI'm pleased to announce that we've released scorecard intelligence inside RingSense. You can find it live in your RingSense account in the Coaching module with a new tab - Scorecards.
These are the key benefits:
- Actionable visibility: Unlock insights into scorecard performance and agent outcomes
- Smarter analysis: Correlate agent scoring patterns (pass vs. fail)
- Business impact: Exportable reports enable trend analysis and informed decisions
Additionally, you can also export a report from these scorecards to get access to the raw data
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Ability to map CRM push to selectable objects
Ability to map notes/output to selectable CRM objects (currently static)
4 votes -
A better E-mail notification system when a new feature is added on the System.
The Customer raised a concern that they weren't notified properly in regards to the AI assistant implementation.
There were no warnings that the AI feature will be applied to their phone system. This has affected their HIPAA compliance.
Now, The Customer wants to have an automated notification that a feature has been added on their account, preferably via E-mail.1 vote -
RingSense Audit Trail
Create Audit Trail for Admins to monitor Manual Downloads of Audio and or Transcriptions (show individual interactions).
Audit Trail will monitor new role/permission for Redactions and Remove Redactions (show individual interactions).
Audit Trail will bolster Security of Data
Audit Trail should not be able to be deleted by anyone, should run for 12 months or more. Search and results should be able to be downloaded or printed. NOTE: emailing a file like this unencrypted is less desirable and poses data privacy issues.
11 votes -
RingSense Auto & Manual Redaction
In Conjunction with the Auto Redaction, Offer a new Role/Permission for Manual Redaction allowing an authorized user to redact via audio timeline and or the transcript that places the traditional marker line over the audio/text section. When redacted all corresponding data will be updated with the marker hiding the text/audio.
Playback will keep the original timeline and simply play dead air over the redacted portions. Transcribed/text data will be redacted in the traditional "Classified" style,
Download of audio or transcript retains redactions.
Redactions can be removed by a user with a proper Role/Permissions to "Remove Redactions". There should be an…
10 votes -
Hebrew Language Transcription Support
Ability to transcribe and translate calls into Hebrew
4 votes -
Allow to set review and coaching goals for managers
Is there any way to set coaching goals in RingSense for Sales? As part of the internal adoption motion we're asking managers hit the goal below weekly -
Managers Goal:
provided coaching on at least 3 calls (per week)
coaching activities calculated by the sum of:
* of comments given
* of feedbacks given
* of calls listened to
* of scorecards given4 votes -
Adding Custom Notifications within RingSense
To increase user adoption, RingSense (for Sales) should alert the Manager when there is relevant information. For example:
- if a manager leaves a coaching comment, a notification gets sent
- a weekly summary to show week over week progress for the AE and his/her manager.
- an email to remind that the manager has not reviewed any recordings for a specific period of time (for his/her team or for a specific individual).21 votesDaily/weekly/monthly email notifications can be configured for a saved view that a user creates on the Calls page.
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RingSense: Anonymize some of the call/meetings recorded to be shared as a training
RingSense for Sales can be used to show to new employees what could be a great example to follow or showing what not to do. It would be beneficial to anonymize the interaction shared with the entire teams (when stored in the library folder).
At least scrapping the employee names (optional) (ideally cover their videos too). Please consider to disable it through API.10 votes -
Add support for RCV into RingSense AI Assistant
Currently, in order to get next steps and Q&A from RCV, you need to have RingSense for Sales. Customers are asking for this to be part of the RingSense EX as they don't want all the extra features from RingSense for Sales.
4 votes -
Create deals without having a CRM connected
Allow admins/managers to create custom deals when there is no CRM
Integrations connected.2 votes -
Service Titan CRM Integration
CRM integration with a very popular HVAC/Field Services software, Service Titan - https://www.servicetitan.com
17 votesServiceTitan is now available as a CRM integration in RingSense.
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Allow Comments and Feedback anywhere I listen to a call
Currently in both RingSense for Sales and RingSense for RingCX, the only place you can add Comments or Feedback is from the Call Details page. If playing a call from the Summary tab, would be good to expose option for additional functions (ie: Feedback) via a right-click, or adding a header bar above the Playback controls.
3 votes
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