600 results found
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MEET OR BEAT POLICY
Good Afternoon,
Sam Cohen with Allied Movers just following up on your move. Even if you do have this booked with another company as an A+ rated 5 star carrier for many many years we do have a MEET OR BEAT policy to not only match but beat your quote by up to 10% either way give me a shout there are some really nice things we can do for you. Ill look forward to hearing from you. 1-888-533-3710 x101.2 votes -
Ring Sense Customer Scorecard
Make it so Ring Sense will allow for custom scorecards to be added. Your current scorecard doesn't consider any of the regulatory compliance our firm needs in consideration for collections on behalf of original credit card issuers from the big banks.
7 votes -
AI email follow up button
You need to add Follow Up button for RingSense CX so that CX team can follow up with customer after the call. It doesn't make sense that ringsense CX doesnt have option to add that button
1 vote -
ai notes should also work on plugin
ai notes should also work on plugin
1 vote -
Make notes feature multi-lingual
Add AI ability to transcribe notes for calls made in other languages, specifically, Spanish. Please!
3 votes -
upload knowledge bases in one upload
Have a way to upload knowledge bases links on AI Receptionist in one upload.
1 vote -
Aggregate Reports for Call Metrics
Option to have an overall aggregated reports for call metrics (Sentiment, Talk to Listen Ratio, Talking Energy and Speed, Interruptions , etc.)
For example , call metrics from ~50 calls from last month, etc.
6 votesThis feature is now live on your account.
As an admin or manager, you can navigate to Coaching → PowerSkills, where you’ll find aggregated metrics for various PowerSkills, along with comparisons between individual reps and the overall team average.
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Option in AI notes for Name correction
Option in AI to put our name with correct spelling somewhere in the program so when we have long notes, it has our names spelled right.
1 vote -
Ability to Delete Calls for Privacy Concerns
There are instances when a call may have been recorded that shouldn't have or an internal calls gets processed because a user called from an external number, etc. Admins need to be able to delete these calls to ensure privacy is maintained in the platform.
6 votesThank you for your valuable feedback.
I’m excited to share that RingSense admins can now delete specific interactions directly from the RingSense portal. Please find the screenshot for instructions on how to delete any interaction from RingSense.
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Remove Profanity Censoring
The RingSense transcriptions have profanity censored out. It would be helpful for us to have the ability to have an option for how the transcripts are censored. The context of profanity within a call is very important for us as a law office to have the most accurate transcripts possible.
8 votes -
How can I start AI note taking for an in-person face to face appointment?
It would be nice to be able to push a record button in the mobile app which then starts the AI note taker to summarize a face to face in person meeting.
2 votes -
Knowledge hub accept MP3 file upload
Would like to have an option to upload MP3 files other than DF, DOC, DOCX, CSV, or TXT files
1 vote -
ServiceNow Integration for RingSense
Customers need a way to seamlessly integrate RIngSense Summaries, Transcripts, and Recording links into ServiceNow
1 voteThis integration is now live
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RingSense integrated with Zapier delivered in original langugae
An option to configure RingSense that is integrated with Zapier to ensure transcriptions are always delivered in the original language like French without translation.
2 votes -
Ring Sense API Access
Customers with RingSense accounts would like to Integrate and have requested API Access.
21 votesAn API that allows to subscribe for events when RingSense processes a new call recording is implemented. See here for details: https://developers.ringcentral.com/guide/ai/ringsense
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Ability to hide or remove the " Blocked" caller id in RingCentral app.
Ability to hide or remove the " Blocked" caller id in RingCentral app.
1 vote -
Automatically fill up message template with information
"Overall, I mean, let's say you have the message template, but what is the sense If it doesn't change the name in the message automatically, for an example you have a message,
Dear XXX, I would like to...
The automation thing that is missing is to make the XXX to change automatically in the customer's name, it could be done by AI or just a simple variable."
2 votes -
RingSense: Payment/Plan Option to extend 1yr Call Retention
The suggestion is to be able to have a payment option for customers to be able to retain the calls in RingSense for a longer period of time. Many customers need this for compliance purposes. A related request would be to be able to extend the retention based on factors like call duration, call queue and extension.
33 votes -
transcribe 2 language
I would suggest it be a useful feature to have the ability to transcribe French Calls into English for review. This way the call is able to be reviewed or used for training purposes in both languages.
1 vote -
RingSense Integration for Salesforce -Fetched Summary, Transcripts and Notes to be posted in Notes Section of Salesforce
Currently, the Summary, transcripts, notes and data fetched based on the recordings are are showing a logs on the Salesforce, customer wants to also have these data posting in the Notes section of the Salesforce.
2 votes
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