782 results found
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Assigning tracker index number
Pre-assignment of the trackers Index number instead of dragging would save time and help with immediate organization of the trackers.
1 vote -
Make a few edits to the recap and tasks in AI
I love the recap and the task list. AI must get better at deciphering/translating some of the terms used in the conversation. However, I'm still very impressed and can just make a few edits to the recap and tasks. This certainly beats trying to manually take notes during a conversation!
1 vote -
turn on ringsense ai
Enable Ringsense AI - enable captioning and or live transcriptions for phone calls
7 votes -
RingSense Dashboard based landing page to drive adoption and insight
It is imperative to give a better landing page with a Dashboard when we open RingSense (for Sales) with the most relevant information to give guidance to the end userA Dashboard for Coaching will allow the manager know progress on his/her coaching, alerts he/she needs to pay attention It is imperative to give a better landing page with a Dashboard when we open RingSense (for Sales) with the most relevant information to give guidance to the end userA Dashboard for Coaching will allow the manager know progress on his/her coaching, alerts he/she needs to pay attention
63 votes -
HighLevel integration with RingSense
I would like the CRM GoHighLevel to be compatible with RingSense.
2 votes -
AI note taking after a recorded phone call
When you get done with a phone call that is being recorded, I would like AI to transcript that phone call to AI notes automatically.
1 vote -
ai taking notes after call recording
When you get done with a phone call that is being recorded, I would like AI to transcript that phone call recording to AI notes automatically.
2 votes -
change profile photo
just to have the option to change the profile photo would be good
1 vote -
Turn off in-call notification
The ability to turn off the in-call notification that alerts that all calls are being transcribed. Call recordings are enough.
22 votes -
RingSense - Need new Industry (ISP)
Can you create a new industry for ISP. I can assist with providing call type and custom vocabulary
3 votesThanks for your valuable feedback. ISP is now added as a new industry and is available as an option to select in the industry dropdown
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RingSense: Pull in/Filter Calls based on Duration
Suggestion is to customize the duration of the calls that get pulled into RingSense.
Ex: Pulling in calls of only 5 min or more. Alternatively, to be able to specify what calls get graded based on the duration of the call. This will help remove small/diluted calls not needing to be graded.58 votesThis feature is now live for all RingSense customers. As a RingSense user, you can define minimum duration rules in your duration filters. This is also available as part of your profile settings.
Key benefits of this feature include:
- Custom thresholds: Customers can define minimum call duration rules
- Cleaner data: Automatically hides short calls (e.g., voicemails, misdials) below the threshold
- Business impact: Streamlines analysis by focusing only on meaningful customer interactions
Please take a look at the attached screenshot for instructions on setting up the minimum duration threshold on your account
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RingSense to SalesForce Activity Data
We would like to request that RingSense AI-generated summaries be reflected in Salesforce as Activity Data rather than just as Logs.
Currently, the RingSense AI summaries are only visible in the log section, which limits their accessibility and usability for our team. Having these summaries appear under each user's Activity Data would provide greater visibility, enhance productivity tracking, and support more effective follow-ups within our process.
Implementing this change would be highly beneficial for our workflow.
1 vote -
Customize the AI receptionist skills canned prompts that precede messages to customers
The wording and prompts aren't always appropriate that precede the message for links or prompts on replies
1 vote -
Import lead calls missing from integration with RS4S
Add Lead Calls to data import section of Zoho for RS4S integration.
25 votes -
Searchable Call Tags in RingSense
ability to tag calls in RingSense with an account number or other ID, either by editing the summary, adding a comment or other method, and have that be searchable.
6 votes -
call script
Create work flow and call script should be able to be read fromthe portal and input live transcript as call is taken place. This would be great for taking data from ring sense to scheduling software.
3 votes -
Change AI Pre-recorded Message
Change AI Pre-recorded message before transcribing
5 votes -
AI receptionist voice
AI receptionist voice settings,
The ability to select random and select a group of voices that can be randomly chosen to speak.
- Or an option to schedule a different AI for different times of days
2 votes -
AI Reception frequently asked questions
A back up for frequently asked questions, or a password to protect before deleting the whole section.
I thought I was deleting one question that wasn't working, and the whole AI frequently asked questions is now deleted, with no way to retrieve all the work we put in.
:)
1 vote -
Ability to hide or remove the " Blocked" caller id in RingCentral app.
Ability to hide or remove the " Blocked" caller id in RingCentral app.
2 votes
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