831 results found
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translator
Integrate AI into live phone calls. Create the ability for an employee to speak in English, and have the AI translator say it in Spanish for the client. Vice versa- If a client speaks Spanish the AI translator would say it to me in English. We would benefit from this not just for Spanish-English but for other languages as well.
7 votes -
7 votes
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turn on ringsense ai
Enable Ringsense AI - enable captioning and or live transcriptions for phone calls
7 votes -
Credit card & PPI info
Currently credit card information given is scrubbed from a transcript, but not from the call itself. I was instructed that the person being recorded can stop their recording and restart at the time credit card or PPI is given verbally. This really should be the responsibility of RingSense to scrub it from calls and not the agent being recorded.
7 votes -
Chinese Language Support
Support for Chinese via transcription and translation in RingSense.
7 votes -
Improve/Increase documentation
Request is for increased/improved documentation for RingCX/RS4S/RS4RCX,
7 votes -
Show percentage of calls per agent on trackers tab heatmap
Instead of a number of calls per agent, per tracker, it would be helpful to have a percentage of calls per rep/tracker.
7 votesThanks again for the suggestion! I’m pleased to let you know that we’ve added this feature.
RingSense tracker heatmap, now expands to a rich full screen chart which provides various filtering capabilities as well as the ability to select the data point -- percentage of interactions or absolute values. Please check out this video for more details on accessing the feature.
https://www.loom.com/share/27e2de0fd72c4ee396ba7ecfb0339bff?sid=32317b83-2431-4e35-b043-4b21ae06e928
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SMS as a Channel/Integration
Ability to integrate with RingCentral MVP SMS/MMS and RingCx SMS/MMS. Would like to be able to match SMS interactions to deals and track concepts/contexts and keywords like we can with calls.
7 votes -
Easier Navigation to Access Coaching Information
Goal is for a Supervisor to be able to see their managers' coaching capabilities. For example, to be able to select a range of dates and click to be able to see feedback and coaching themes without having to drill too deeply.
7 votes -
Filter by Call Queue/Voice Queue/Skill Number
Ability to filter calls by Call Queue (MVP) and Skills/Voice Queue
7 votes -
Create admin setting for emailing call recording to user
Just as voicemail recordings are emailed to the user following a call, so should a call that a RingSense user finishes. The admin should have the ability to choose this setting for each user, so it's able to be for some users but not others.
7 votes -
AI Recptionist Warm Transfer
Wanted to have AI Receptionist to forward captured information from a caller to the receiving party.
6 votes -
Request: Set up In-App Call Scripts in RingCentral
I’d like to request a feature setup in RingCentral that displays a custom opening greeting/script on the screen for agents to read during incoming calls.
6 votes -
Add Option to Delete User Profile Photo
Provide users and administrators with a native mechanism to delete an uploaded profile photo within the RingEX application and Admin Portal, automatically reverting the user's avatar back to their default extension initials.
6 votes -
AI Receptionist to clarify names first to correctly connect the call to the right user extension
AI Receptionist to clarify names first to correctly connect the call to the right user extension
6 votes -
To configure the RingCentral AI Receptionist to transfer calls to a Message-Only Extension using the 'Search Extension' option under 'Add R
To configure the RingCentral AI Receptionist to transfer calls to a Message-Only Extension using the 'Search Extension' option under 'Add Rule'."
6 votes -
Allow Administrators to Hide the ACE Tab from Non-Manager Roles
I would prefer that non-manager users not even see the ACE tab within their Ringcentral app.
6 votes -
omassist
Add Omassist as a CRM integration option in the AI Receptionist's Lead Capture skill, allowing captured leads to be sent directly to Omassist instead of other CRM destinations.
6 votes -
changed email address for email alert notification
have the ability to change or add multiple email for SMS notification alerts
6 votes -
RingCX and ACE | Option to control what is heard in call recording in ACE
Currently, the agent segment recording settings in a RingCX voice queue does not have an option to pick a recording perspective which causes CX calls to be recorded on both sides of the call. It would be helpful to have control over the recording perspective for the agent segment recording.
6 votes
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