535 results found

1. Ability to add only a portion of a call to a Library folder.

   Many times, there is a small portion of a meeting that is an excellent example of how to sell the product. Rather than having to save an entire recording, it would be helpful to highlight just the portion that you want others to review. It would save a lot of time for people to review the key portion.

   5 votes

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2. Enable Custom Field Mapping for RingSense–Zoho Integration

   Currently, RingSense call details for the RingSense–Zoho integration are only visible within the description field. Advanced call logging information appears solely in the body/description section of the Zoho call record.

   We request the ability to use custom field mapping within Zoho—similar to what is available in Zapier—so users can configure and map specific RingSense call details to the appropriate Zoho fields. This would provide greater flexibility, improve data structure, and enhance reporting capabilities.

   4 votes

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3. Configurable Data Retention Period for all AI tool

   Allow administrators to set and manage the data retention period for all AI tools

   Organizations may have different compliance or data governance policies. The ability to configure how long AI data are retained helps meet internal data lifecycle requirements or external regulatory obligations.

   Set custom retention period (e.g., 30/60/90 days or custom date).

   4 votes

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4. Enchanced voicemail transcript

   Enhance and improve voicemail transcript, as the ones currently received are of poor quality and in most cases make no sense. Sometimes the customer is getting a weird transcript which is very alarming. Not alone, it is a medical industry that received a weird message

   " "I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person.Your party on hold has disconnected the line. The call cannot be transferred."

   And this was just a connecting tone that was transcribed

   Enhance and improve voicemail transcript, as the ones currently received are of poor quality and in most cases make no sense. Sometimes the customer is getting a weird transcript which is very alarming. Not alone, it is a medical industry that received a weird message

   " "I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good… more

   4 votes

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5. Separate AI permission settings for roles in RingEX

   Customer wants Separate permission sets for the AI tab in RC admin portal. Allow user with designated permissions to access the RC AIR portal.

   They would also like to see a way to export RC AIR call transcripts and send via email that I designate as such.

   4 votes

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6. AI receptionist Calendar

   Enable Calendar on AI receptionist

   4 votes

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7. AI Notes in Microsoft Teams Embedded RC App

   AI Notes in Microsoft Teams Embedded RC App where user can take notes during meetings or call.

   4 votes

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8. AI Receptionist Usage Counter

   The feature of having usage summary. Total number minutes used. Remaining minutes. Option to export call history.

   4 votes

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9. Generate Notes for All Calls

   The customer wants this setting to be automatically enabled and enforced within the RingCentral Web app. AI features are already activated in both the Admin Portal and User Settings, so this option should remain enabled by default.

   •  

   4 votes

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10. Transcribe all calls as Admin

    I would like to bulk transcribe all calls, with CID and Agent identifying data attached to the transcription of each call.

    4 votes

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11. search for frequently asked questions

    Search for frequently asked question from customers in RingSense calls.

    4 votes

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12. AI Hold Music

    Requesting to have a hold music for AI receptionist when checking information on the call for the caller instead of dead air. Not the hold music when AI is transferring a call to a user or groups.

    4 votes

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13. Enable Call Recording for AI Receptionist Interactions

    Summary:
    Requesting the ability to record the portion of calls handled by the AI Receptionist, in addition to the current transcript functionality.

    Description:
    Currently, the AI Receptionist provides only a transcript of its interaction with callers. However, there is no audio recording available for this portion of the call. Call recording is only activated after the call is transferred to an extension with call recording enabled.

    Having access to the actual audio of the AI Receptionist's portion of the call would provide the following benefits:

    Improve quality assurance and training by reviewing how the AI interacts with callers.

    Support compliance or internal audit requirements where full call recordings are necessary.

    Assist in troubleshooting call handling issues that may occur during the AI portion of the call.

    Proposed Solution:
    Implement a feature that enables optional audio recording of the AI Receptionist's portion of the call. This recording could be stored along with the transcript and linked to the overall call log for easy access.

    Summary:
    Requesting the ability to record the portion of calls handled by the AI Receptionist, in addition to the current transcript functionality.

    Description:
    Currently, the AI Receptionist provides only a transcript of its interaction with callers. However, there is no audio recording available for this portion of the call. Call recording is only activated after the call is transferred to an extension with call recording enabled.

    Having access to the actual audio of the AI Receptionist's portion of the call would provide the following benefits:

    Improve quality assurance and training by reviewing how the AI interacts with callers.

    Support compliance… more

    4 votes

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14. Ability to have AI Receptionist enabled on UK accounts

    Ability to have the option for AI Receptionist enabled on UK accounts

    4 votes

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15. Buld Download for Transcripts in Ringsense All Interractions

    We would like to have the ability to bulk download all interaction call transcripts.
    It would be much better if we can add it to the existing call data in all interactions so we can have them all in one report.

    4 votes

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16. Advanced People/Team view in RingSense

    Currently the people view is limited, some additions:
    1. An advanced view with additional columns
    2. Ability to export the lists
    3. Ability to edit users in bulk
    - Should be able to assign role, manager, etc to multiple users.. currently have to drill into each user and assign manager or role individually
    4. Team setup is not intuitive and editing is limited even with full admin
    - Added a Director as an additional manager on the users they oversee, while those users have a different direct manager. The set up of additional manager created 2 different teams under that director, and even as admin the editing of these teams is restricted within the Team view.

    Currently the people view is limited, some additions:
    1. An advanced view with additional columns
    2. Ability to export the lists
    3. Ability to edit users in bulk
    - Should be able to assign role, manager, etc to multiple users.. currently have to drill into each user and assign manager or role individually
    4. Team setup is not intuitive and editing is limited even with full admin
    - Added a Director as an additional manager on the users they oversee, while those users have a different direct manager. The set up of additional manager created 2 different teams under that… more

    4 votes

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17. Ability to Retrieve Missing or Deleted Call Transcripts

    Ability to Retrieve Missing or Deleted Call Transcripts whether from user's end or support's end as seems it's not possible at the moment.

    4 votes

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18. Ability to export Users and Teams lists

    I would like to be able to export a list of RingSense users that includes user information (primarily manager and additional managers). Same with teams, I would like to be able to export a list of each team and their respective members.

    4 votes

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    Planned  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    Thank You for Your Feedback

    After careful review, we are pleased to inform you that your suggestion has been accepted and is now scheduled as part of our upcoming product roadmap.

    
    

    Your feedback plays a critical role in guiding our priorities, and we look forward to providing you with further updates as this initiative progresses.

19. AI to answer/receive incoming calls

    i want all incoming phone calls to be answered by an AI Bot with realistic human voice and behaviour. I would like to input rules and information for this bot to use to guide the phone call respectively

    4 votes

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20. Make it possible so that searching for call recordings in RingSense can be done by using UII

    Make it possible so that searching for call recordings in RingSense can be done by using UII

    4 votes

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