535 results found
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Ability to Configure Standard Roles in RingSense for RingCX
Currently, to update the available view for users in RingSense for RingCX, customers have to create custom roles and assign agents to the new role vs being able to update standard roles already assigned.
4 votes -
translator
Integrate AI into live phone calls. Create the ability for an employee to speak in English, and have the AI translator say it in Spanish for the client. Vice versa- If a client speaks Spanish the AI translator would say it to me in English. We would benefit from this not just for Spanish-English but for other languages as well.
4 votes -
4 votes
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turn on ringsense ai
Enable Ringsense AI - enable captioning and or live transcriptions for phone calls
4 votes -
RingSense Transcription Delay
It could be better if it could lessen the delay of generating the transcription to easily access the call details.
4 votes -
Recording Internal Video Meetings
We have many large internal meetings where the transcripts from RingSense would be very beneficial.
4 votes -
RingSense: Ability to export "Next Steps" on a CSV or PDF file
we should have a feature like this for easy export instead of doing copy paste
4 votes -
Chinese Language Support
Support for Chinese via transcription and translation in RingSense.
4 votes -
Ability to map CRM push to selectable objects
Ability to map notes/output to selectable CRM objects (currently static)
4 votes -
Russian Language Transcription Support
Support for Russian via transcription and translation in RingSense.
4 votes -
Hebrew Language Transcription Support
Ability to transcribe and translate calls into Hebrew
4 votes -
Allow to set review and coaching goals for managers
Is there any way to set coaching goals in RingSense for Sales? As part of the internal adoption motion we're asking managers hit the goal below weekly -
Managers Goal:
provided coaching on at least 3 calls (per week)
coaching activities calculated by the sum of:
* of comments given
* of feedbacks given
* of calls listened to
* of scorecards given4 votes -
Add support for RCV into RingSense AI Assistant
Currently, in order to get next steps and Q&A from RCV, you need to have RingSense for Sales. Customers are asking for this to be part of the RingSense EX as they don't want all the extra features from RingSense for Sales.
4 votes -
Japanese language support
Support for Japanese transcriptions and full platform localization.
4 votes -
RingSense: Allow for if/then questions on scorecards or optional questions.
For both RingSense for Sales and RingSense for RingCx.
Not every call will follow the exact same flow, thus there needs to be if/then logic that allows for additional questions IF they apply. AND/OR as a different option, it would be nice to add ‘not applicable’ as an additional response option within the "Yes/No" response type. As it stands today, the only options are yes or no.
4 votes -
4 votes
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RingSense: Call Transcripts should be Integrated with Salesforce
Customer feedback: Have an API that sends the transcript to Salesforce. RingSense to send call transcripts to Salesforce.
Significance: Once the call has successfully been transcripted by RingSense the entry should be sent or integrated with Salesforce.
4 votesOur Salesforce integration allows RingSense to send transcripts (and additional information) to Salesforce.
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Ability to add order of priority when multiple scorecards exist
Add ability to set order of Scorecard when more than one exists. Currently, it's the first scorecard created
4 votes -
Integration with MS Teams
Request to have integration between RingSense and MS Teams (ability to import recordings into RingSense for Sales). This could open up a huge SAM since we have a lot of customers using the Embedded App.
4 votes -
Offer coaching advice to the managers aka AI Coach/Copilot
When a manager wants to give feedback, he goes and @mention his direct report and starts typing coaching advice, RingSense should give them recommendations. "Here is a Tedtalk video/article/podcast suggestion."
4 votesWe introduced AI Coaching Insights feature that covers this need, but does it slightly differently - AI produces periodic coaching session drafts per agent with areas of strength and opportunities for improvement, based on all of that agent's interactions. The manager can decide which of these suggestions to use in a coaching session.
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