713 results found

1. Training and Custom Logic

   There ought to be more functionality for teams to inject custom logic and training.

   Examples:

   • Never Say...
   • Talk About...
   • When asked about (enter context, keywords, just like transfer by context)... Respond with...
   • Be more specific about whether employee names should be stated specifically in the call or avoided altogether
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2. Enchanced voicemail transcript

   Enhance and improve voicemail transcript, as the ones currently received are of poor quality and in most cases make no sense. Sometimes the customer is getting a weird transcript which is very alarming. Not alone, it is a medical industry that received a weird message

   " "I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person.Your party on hold has disconnected the line. The call cannot be transferred."

   And this was just a connecting tone that was transcribed

   Enhance and improve voicemail transcript, as the ones currently received are of poor quality and in most cases make no sense. Sometimes the customer is getting a weird transcript which is very alarming. Not alone, it is a medical industry that received a weird message

   " "I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good person. I'm not a good… more

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3. AI Receptionist Usage Counter

   The feature of having usage summary. Total number minutes used. Remaining minutes. Option to export call history.

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4. AI Hold Music

   Requesting to have a hold music for AI receptionist when checking information on the call for the caller instead of dead air. Not the hold music when AI is transferring a call to a user or groups.

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5. Notification after missed call to AI Receptionist when call forwarding is enabled to it

   AI Receptionist notifications after failed interactions or unsuccessful transfers

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6. coaching insights for super admins

   Wants a coaching insights for super admins to show on the ringsense portal

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7. AI Receptionist to pick up call After phone rings and no answer

   An option so that RingSence AI doesn't pick up automatically but only after several phone rings and no answer

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8. AI feature that'll automatically send out transcribed notes via email

   The customer wants us to add an AI feature that'll automatically send out transcribed notes via email

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9. physical phone ai

   Phone calls answered using a physical phone should be recorded by AI notes. Please give us the option to make this happen.

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10. Allow AIR to be an option for an incoming call queue group.

    Allow AIR to be an option for an incoming call queue group. When an incoming call sequeces past live operators, AIR will answer.

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11. Ability to Retrieve Missing or Deleted Call Transcripts

    Ability to Retrieve Missing or Deleted Call Transcripts whether from user's end or support's end as seems it's not possible at the moment.

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12. Enhanced AI Receptionist Customization and FAQ Compliance

    Currently, the AI Receptionist uses an FAQ to provide responses, but not all answers set in the FAQ are followed by the AI Receptionist. The responses sometimes differ, and there is no option to update or modify the verbiage (wording) used by the AI.

    Feature Request:

    Ensure FAQ Compliance – Provide an option to make the AI Receptionist follow the exact answers set in the FAQ, ensuring consistency between the FAQ and the AI's responses.
    Verbiage Customization – Allow users to update the verbiage or exact phrasing that the AI Receptionist provides in its responses. This would allow businesses to align the AI responses more closely with their specific needs, tone, and communication style.

    Why this feature is needed:

    Consistency: Businesses want the AI to deliver responses exactly as defined in the FAQ to ensure accuracy and consistency.

    Personalization: The ability to customize the wording would help businesses reflect their unique communication preferences and improve the customer experience.

    Flexibility: Allowing this feature would enhance the flexibility of the AI Receptionist, making it more adaptable to different business requirements.

    Impact: This feature would improve the reliability and customization of the AI Receptionist, ensuring that responses are more consistent and personalized to meet specific business needs.

    Currently, the AI Receptionist uses an FAQ to provide responses, but not all answers set in the FAQ are followed by the AI Receptionist. The responses sometimes differ, and there is no option to update or modify the verbiage (wording) used by the AI.

    Feature Request:

    Ensure FAQ Compliance – Provide an option to make the AI Receptionist follow the exact answers set in the FAQ, ensuring consistency between the FAQ and the AI's responses.
    Verbiage Customization – Allow users to update the verbiage or exact phrasing that the AI Receptionist provides in its responses. This would allow businesses to… more

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13. AI notes recovery

    Need to have an option to recover recently deleted AI notes

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14. Google Calendar Appointment booking

    Please support Google Calendar for appointment booking.
    People call in AI Receptionist and they can book an appointment based on schedule availability.

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15. Translate other languages into English in the transcripts

    AI to translate more languages into English not just Spanish and French. There is a higher need for Portuguese, Mandarin, Cantonese, Arabic and Hindi

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16. if scorecards can show timestamps for when the behaviors are observed.

    if scorecards can show timestamps for when the behaviors are observed.

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    Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    Thanks again for the suggestion! I’m pleased to let you know that we’ve added this feature—it’s now live and ready to use.  

    RingSense AI now annotates the timestamp where the certain situation was observed based on the scorecard question. This should allow you to easily jump to relative sections in the conversations while reviewing the call.

    Please find the attached screenshot which details the section where you can find the player in the AI scorecard.

17. transcript the recorded call into text
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18. RingCentral - Granular AI Assistance

    Currently, RingCentral's AI assistance features, like call summaries and sentiment analysis, are applied broadly without much customization. This feature request suggests enabling more granular control, allowing businesses to manage these features by specific user roles or individual extensions. It also includes the ability to disable AI assistance for all users and selectively re-enable it as needed. This would enhance flexibility and make the AI features more valuable for businesses of all sizes.

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19. Change AI Pre-recorded Message

    Change AI Pre-recorded message before transcribing

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20. Automatically Enable AI Transcription,Notes as soon as call connects

    Allow calls to initiate the Smart Notes and transcription as soon as the call connects weather its inbound or outbound. Also add option for Super Admin to controls to allow or not the users to pause the transcription or recording.

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