572 results found

1. Enable Call Recording for AI Receptionist Interactions

   Summary:
   Requesting the ability to record the portion of calls handled by the AI Receptionist, in addition to the current transcript functionality.

   Description:
   Currently, the AI Receptionist provides only a transcript of its interaction with callers. However, there is no audio recording available for this portion of the call. Call recording is only activated after the call is transferred to an extension with call recording enabled.

   Having access to the actual audio of the AI Receptionist's portion of the call would provide the following benefits:

   Improve quality assurance and training by reviewing how the AI interacts with callers.

   Support compliance or internal audit requirements where full call recordings are necessary.

   Assist in troubleshooting call handling issues that may occur during the AI portion of the call.

   Proposed Solution:
   Implement a feature that enables optional audio recording of the AI Receptionist's portion of the call. This recording could be stored along with the transcript and linked to the overall call log for easy access.

   Summary:
   Requesting the ability to record the portion of calls handled by the AI Receptionist, in addition to the current transcript functionality.

   Description:
   Currently, the AI Receptionist provides only a transcript of its interaction with callers. However, there is no audio recording available for this portion of the call. Call recording is only activated after the call is transferred to an extension with call recording enabled.

   Having access to the actual audio of the AI Receptionist's portion of the call would provide the following benefits:

   Improve quality assurance and training by reviewing how the AI interacts with callers.

   Support compliance… more

   4 votes

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2. Automatic sharing of AI Notes to Another User

   Current Functionality:

   The RingCentral AI Assistant currently allows users to manually share AI-generated notes from calls and meetings via:
   1. Email (Outlook and Gmail integration)
   2. Direct Message within the RingCentral App

   Requested Functionality:
   Implement an option to automatically share AI Assistant notes with another specified user within the same RingCentral account. This automatic sharing should offer the following delivery methods:
   1. Registered Email Address: Send the AI notes directly to the designated user's email address associated with their RingCentral account.
   2. RingCentral App Direct Message: Send the AI notes as a direct message to the designated user within the RingCentral App.

   Current Functionality:

   The RingCentral AI Assistant currently allows users to manually share AI-generated notes from calls and meetings via:
   1. Email (Outlook and Gmail integration)
   2. Direct Message within the RingCentral App

   Requested Functionality:
   Implement an option to automatically share AI Assistant notes with another specified user within the same RingCentral account. This automatic sharing should offer the following delivery methods:
   1. Registered Email Address: Send the AI notes directly to the designated user's email address associated with their RingCentral account.
   2. RingCentral App Direct Message: Send the AI notes as a direct message to the designated user within the… more

   4 votes

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3. Ability to have AI Receptionist enabled on UK accounts

   Ability to have the option for AI Receptionist enabled on UK accounts

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4. Buld Download for Transcripts in Ringsense All Interractions

   We would like to have the ability to bulk download all interaction call transcripts.
   It would be much better if we can add it to the existing call data in all interactions so we can have them all in one report.

   4 votes

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5. Advanced People/Team view in RingSense

   Currently the people view is limited, some additions:
   1. An advanced view with additional columns
   2. Ability to export the lists
   3. Ability to edit users in bulk
   - Should be able to assign role, manager, etc to multiple users.. currently have to drill into each user and assign manager or role individually
   4. Team setup is not intuitive and editing is limited even with full admin
   - Added a Director as an additional manager on the users they oversee, while those users have a different direct manager. The set up of additional manager created 2 different teams under that director, and even as admin the editing of these teams is restricted within the Team view.

   Currently the people view is limited, some additions:
   1. An advanced view with additional columns
   2. Ability to export the lists
   3. Ability to edit users in bulk
   - Should be able to assign role, manager, etc to multiple users.. currently have to drill into each user and assign manager or role individually
   4. Team setup is not intuitive and editing is limited even with full admin
   - Added a Director as an additional manager on the users they oversee, while those users have a different direct manager. The set up of additional manager created 2 different teams under that… more

   4 votes

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6. Ability to Retrieve Missing or Deleted Call Transcripts

   Ability to Retrieve Missing or Deleted Call Transcripts whether from user's end or support's end as seems it's not possible at the moment.

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7. Enhanced AI Receptionist Customization and FAQ Compliance

   Currently, the AI Receptionist uses an FAQ to provide responses, but not all answers set in the FAQ are followed by the AI Receptionist. The responses sometimes differ, and there is no option to update or modify the verbiage (wording) used by the AI.

   Feature Request:

   Ensure FAQ Compliance – Provide an option to make the AI Receptionist follow the exact answers set in the FAQ, ensuring consistency between the FAQ and the AI's responses.
   Verbiage Customization – Allow users to update the verbiage or exact phrasing that the AI Receptionist provides in its responses. This would allow businesses to align the AI responses more closely with their specific needs, tone, and communication style.

   Why this feature is needed:

   Consistency: Businesses want the AI to deliver responses exactly as defined in the FAQ to ensure accuracy and consistency.

   Personalization: The ability to customize the wording would help businesses reflect their unique communication preferences and improve the customer experience.

   Flexibility: Allowing this feature would enhance the flexibility of the AI Receptionist, making it more adaptable to different business requirements.

   Impact: This feature would improve the reliability and customization of the AI Receptionist, ensuring that responses are more consistent and personalized to meet specific business needs.

   Currently, the AI Receptionist uses an FAQ to provide responses, but not all answers set in the FAQ are followed by the AI Receptionist. The responses sometimes differ, and there is no option to update or modify the verbiage (wording) used by the AI.

   Feature Request:

   Ensure FAQ Compliance – Provide an option to make the AI Receptionist follow the exact answers set in the FAQ, ensuring consistency between the FAQ and the AI's responses.
   Verbiage Customization – Allow users to update the verbiage or exact phrasing that the AI Receptionist provides in its responses. This would allow businesses to… more

   4 votes

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8. Ability to export Users and Teams lists

   I would like to be able to export a list of RingSense users that includes user information (primarily manager and additional managers). Same with teams, I would like to be able to export a list of each team and their respective members.

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   Planned  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

   Thank You for Your Feedback

   After careful review, we are pleased to inform you that your suggestion has been accepted and is now scheduled as part of our upcoming product roadmap.

   Your feedback plays a critical role in guiding our priorities, and we look forward to providing you with further updates as this initiative progresses.

9. AI to answer/receive incoming calls

   i want all incoming phone calls to be answered by an AI Bot with realistic human voice and behaviour. I would like to input rules and information for this bot to use to guide the phone call respectively

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10. Make it possible so that searching for call recordings in RingSense can be done by using UII

    Make it possible so that searching for call recordings in RingSense can be done by using UII

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    Planned  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    Thanks for your valuable feedback. We are working on introducing a new filter to enable search via UII

11. Ability to Configure Standard Roles in RingSense for RingCX

    Currently, to update the available view for users in RingSense for RingCX, customers have to create custom roles and assign agents to the new role vs being able to update standard roles already assigned.

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    Planned  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    Thank you for your valuable feedback. We are working on introducing this feature as part of our releases this quarter

12. To be able to click on a "Role" and it tell me all the "Users" assigned within that role
    4 votes

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13. turn on ringsense ai

    Enable Ringsense AI - enable captioning and or live transcriptions for phone calls

    4 votes

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14. RingSense Transcription Delay

    It could be better if it could lessen the delay of generating the transcription to easily access the call details.

    4 votes

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15. Recording Internal Video Meetings

    We have many large internal meetings where the transcripts from RingSense would be very beneficial.

    4 votes

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16. RingSense: Ability to export "Next Steps" on a CSV or PDF file

    we should have a feature like this for easy export instead of doing copy paste

    4 votes

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17. Ability to map CRM push to selectable objects

    Ability to map notes/output to selectable CRM objects (currently static)

    4 votes

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18. Russian Language Transcription Support

    Support for Russian via transcription and translation in RingSense.

    4 votes

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    Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    I'm glad to announce that Russian language is now supported in ACE (RingSense). You can configure it in your admin settings -> transcription languages

19. Hebrew Language Transcription Support

    Ability to transcribe and translate calls into Hebrew

    4 votes

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20. Allow to set review and coaching goals for managers

    Is there any way to set coaching goals in RingSense for Sales? As part of the internal adoption motion we're asking managers hit the goal below weekly -
    Managers Goal:
    provided coaching on at least 3 calls (per week)
    coaching activities calculated by the sum of:
    * of comments given
    * of feedbacks given
    * of calls listened to
    * of scorecards given

    4 votes

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