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RingSense & AI

RingSense & AI

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6 results found

  1. Request to leverage RingSense for customer claim calls, however they service all of Canada.

    Quebec law requires that they serve customers in Quebec in French.

    26 votes

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    Planned  ·  1 comment  ·  Other  ·  Admin →
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  2. Ability to transcribe calls spoken in Spanish in Spanish within the RingSense transcript with the added functionality to translate to English if managers cannot speak/read Spanish

    11 votes

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  3. 4 votes

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    0 comments  ·  Other  ·  Admin →
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  4. Customer would like to have call recording option for call parking

    3 votes

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  5. In keeping with ADA and Compliance, Section 508 will require that the RingCX agent interface jumps to the new message versus putting a blue bubble down arrow when the external party sends a digital communication. NOTE: a visually impaired agent using software like Jaws may not be notified of a new message from the external party unless the new message triggers the disability software like jaws to trigger because the screen has changed when it jumps to the latest message.

    2 votes

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  6. Currently the Company Numbers report in the analytics portal does not display a column for the phone number Label in the report output displayed in the portal (bottom portion that shows KPIs by individual phone number). It only displays a column showing the actual company phone number (e.g. +13125555555). The only way to see the label of the phone number in the report is if a user downloads the PDF or Excel file.

    6 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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