501 results found
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Texting
Have summaries and transcripts for texting as well
3 votes -
Automated/Scheduled Reporting
Ability to set up predefined reports and schedule for email delivery.
1 voteI’m excited to share that RingSense now supports scheduled reports!
As an admin, you can now create and customize reports, schedule them at various frequency intervals (daily, weekly, or monthly), and manage your report subscriptions directly within the RingSense Admin Portal.
This latest update also gives you a clean, organized view of all your subscribed reports, complete with easy download options for quick access.
Attached a screenshot with the new scheduling interface
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Ability to add a summary note to recordings saved in a Library
It would be helpful to have an ability to add a summary note when moving a recording into a Library folder. This would allow people to quickly determine the reason why the recording is being saved, and what is the critical information to get from it.
Note that the summary should also include who wrote it and have the ability to edit/add additional notes.10 votes -
Assigning RingSense to Shared Lines
Need to be able to assign a RingSense for Sales license to a shared line extension.
2 votes -
Onboarding Wizard for RingSense
Some type of tutorial or walkthrough wizard that guides customers through the initial setup - Organization, Trackers, Scorecards, etc... with links to KBs or articles that elaborate on each specific area of setup.
2 votes -
Ability to request call re-analysis.
If we are not satisfied with the first analysis, or we think it is wrong/inadequate. There should be a simple one-click button that would initiate a repeated analysis of that call.
3 votes -
Ability for managers to select which user scorecard is for
If there are multiple reps on a call, the managers who have access to the call should have a drop-down on the scorecards to choose which rep they are grading on the scorecard. The current limitation only allows managers/admin to grade the host of the call. In several cases, the host of the call is not speaking the most.
9 votes -
Add a "feature request" and "report an issue" button in RingSense
The suggestion is to add an easily accessible button for customers to submit feature ideas and report issues in the native platform.
10 votes -
Filler words: Show the number of times filler words were said
Ideally, I would like to choose between average time by minutes, or % of the call with Filler words, or number of times the filler words have been spoken.
If I click on this number, it should offer to show spot (either in the talk track or in the transcript where and what filler words were spoken).3 votes -
Admin Settings for Call Transcriptions following completed calls
Give admins the ability following a completed call to have the transcript of a completed call to be sent to the customer in different formats - pdf, or text file, or similar to voicemail, "text to voicemail." The issue is about capturing the "event" or the conversation from a "compliance" standpoint, which I suspect will be more important when RingSense for Service comes about.
8 votes -
RingSense Automatic User Provisioning
Suggesting a means to streamline/auto-provision users within RingSense for Sales, similar to how the existing auto-provisioning feature works for users within RingEX.
Essentially, admins would be able to authorize RingSense for Sales within their directory environment (Azure AD, Okta, etc) and define a provisioning scope that they could add user emails to. Once synced with their RingEX account, users in the provisioning scope would be auto-assigned RingSense for Sales licenses.
1 vote -
Allow one final Submit for scorecards
When you're scoring a call, you have a Submit button per section. When you submit your scoring, it sends an email each time which can be confusing on the receivers end. If you could allow to score sections of the call and then have one final Submit Scores button, which sends one whole package email to the end user, with everything together, it'd be less confusing and definitely more beneficial to have it all on one communication.
1 vote -
Don't limit feedback or comment characters
Currently when leaving feedback, I'm limited to 1000 characters max. I find this can be hindering on providing thoughtful insight and suggested improvements in a readable/bulleted format. I would add, the feedback and comment sections are meant to leave something at that exact moment on the call. I am looking for a general large text field to leave feedback on the overall call, not just for specifics moments of the call.
1 vote -
RingSense should allow temporary filter in My Calls Dashboard
The RingSense for Sales Dashboard is good however it would be useful to add filtering capabilities (could be in multiple tabs) for specific trackers (like new product, like cancellation/RMA, like softskills I want to watch over) while using the same Goals. As such, it would make search for my next calls/meeting to review faster.
Example: My Goals is to review all calls with tracker A, B and C with the negative sentiment and with a rating between 0 and 5.
However, I want to track the new product "Blue" or specific individual (on my watch list) or they never talk…2 votes -
Sharing a RingSense Recording - Cannot search transcript while watching video, AI Meeting Summary and Highlights are missing
When sharing a RingSense recording externally, the view should allow the customer to see the video recording, search the transcript, and view AI summary all from a single view.
Today, when sharing a RingSense recording via email to an external guest, the public view is lacking (see screenshot). The customer can only see either the video recording or the transcript from the same screen but not both. The customer cannot search the transcript while watching the video. There is a lot of wasted whitespace.
The layout for public sharing should be modeled after a RCV video recording layout (screenshot attached)…
3 votesWe’re excited to announce that, based on your feedback in User Voice, RingSense now supports custom selection for also sharing AI metrics when sharing a recording.
This enhancement gives you greater control and flexibility in deciding which insights are shared with end users, ensuring the information is always relevant and tailored to your needs.
Thank you for helping us shape the future of RingSense — your ideas make a difference!
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4 votes
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Texting
We should be able to block unwanted text
1 vote -
Integration/API to send notes to CRM/third-party tool
Request is to send the AI transcript notes to a third party tool with integration or via a Zapier connector/subscription API.
3 votesWe have both an API and a new Zapier trigger that makes this use case possible.
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Search Calls in a Deal
When reviewing a deal, I'd like to be able to search across calls in the deal for the same kind of keywords and filters. There's a real power being able to quickly search / see participants, where particular phrases and such are mentioned in the transcript across all of the calls knowing which calls and their portions I want to look at / listen to.
Similarly add deals as a filter in the calls.
3 votes -
RingSense: Call Transcripts should be Integrated with Salesforce
Customer feedback: Have an API that sends the transcript to Salesforce. RingSense to send call transcripts to Salesforce.
Significance: Once the call has successfully been transcripted by RingSense the entry should be sent or integrated with Salesforce.
4 votesOur Salesforce integration allows RingSense to send transcripts (and additional information) to Salesforce.
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