782 results found
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I would like to see the average score of my calls
make it so CSRs can see their average call scores, not just every call but overall.
5 votes -
Calls routed to voicemail should be saved in interactions
customer would like to have all calls that was routed to voicemail to still show in their RingSense Interaction
2 votes -
Report from Trackers
I would like to create a PDF with the graphics from the Trackers not just a CSV.
2 votes -
1 vote
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AI
I believe the RingCentral AI experience could be greatly enhanced by moving away from basic text-to-speech menus and greetings. Instead, integrating a more dynamic AI voice—one that sounds warm, expressive, and natural—would go a long way in improving customer interaction.
Currently, the monotone delivery feels robotic and lacks the human-like warmth that today’s users expect from AI-powered systems. Adding more variation in tone and inflection, with a touch of friendliness or enthusiasm, would make the experience feel more welcoming and professional.
As a customer and advocate for smart business solutions, I’d love to see RingCentral’s AI receptionist evolve into the…
3 votes -
Feature Request – Administrative Access for RingCentral Support in RingSense
Description:
We would like to request that RingCentral support be granted administrative access to RingSense environments. This enhancement would allow support engineers to assist more efficiently in situations where the customer-side admin is unavailable, new to the system, or unfamiliar with specific configurations.Business Justification:
Due to recent changes in our organizational structure, there has been an impact on the availability of experienced RingSense administrators. Granting administrative access to RingCentral support would help ensure faster resolution of issues and reduce dependency on customer-side resources for routine permission or role updates.Proposed Benefit:
Faster issue resolution in RingSense cases
Reduced dependency…
1 vote -
Feature Request: RingSense report downloads/exports do not always include corresponding columns to the set filters.
All RingSense exported reports should include columns with filter titles and filtered results. Currently filtered settings do not always correspond in the exports, or are missing entirely. The export detail should match and identify what filters were set prior to exporting the report. i.e. if Sentiment has been filtered to include only negative sentiment, a column titled sentiment with the individual call detail results including negative in that column. should be included. Exports missing filters and filter results descriptions are difficult to share with other stakeholders since they do not include the set parameters of the filter choices. see case…
1 vote -
coaching insights for management
I have been informed that "AI insights will be produced only for those users where no one is reporting to them” This seems redundant for those of us with internal management hierarchies.
Being in a management role but still making and taking calls shouldn't preclude them from coaching insights, despite them having their own team to coach.
They should be able to lead by example and if we cannot see an overview of their calls, we cannot review where managers may be falling short.Please review this as training and enhancement advise should be available to all users on RingSense.
1 vote -
AI keyword script recognition
i would like the ability to be able to upload scripts/key words that the ai would "listen" for and then supply in the notes that it takes during the call. for instance an outline of perhaps 10 items and like a checklist the ai will recognize what they did and did not comply with re asking the various 10 items and the outcomes of those responses.
4 votes -
AI Receptionist Transfer by Context
Ability to transfer by context. There should be an option to transfer incoming calls to a message-only extension that automatically plays either the default or custom voicemail greeting. This ensures the caller is informed that they’ve reached a voicemail line and are invited to leave a message.
2 votes -
Option in AIR to collect caller information and send it to internal company group chat
We want to have the option or skill in AI receptionist to collect caller information and send it to internal company group chat
1 vote -
Ability to have AI Receptionist enabled on UK accounts
Ability to have the option for AI Receptionist enabled on UK accounts
4 votes -
RingSense AI Review Scorecard enchancement
Requesting additional features and improvements for the RingSense AI Scorecard Review tool to enhance usability, accuracy, and workflow efficiency for both supervisors and agents.
These enhancements will improve the efficiency of QA processes, provide clearer insights into AI scoring, and strengthen collaboration between supervisors and agents, resulting in better coaching outcomes and agent performance tracking.
1 vote -
Coaching tab
I can see a total of Agents whose feedback was shared with them and a total of the agents who reviewed it. However, a report that shows (Agent name) which agent viewed it and which ones did not would be most helpful compared to aggregate totals.
1 vote -
Coaching tab
I can see a total of Agents whose feedback was shared with them and a total of the agents who reviewed it. However, a report that shows (Agent name) which agent viewed it and which ones did not would be most helpful compared to aggregate totals.
1 vote -
2 votes
Thank You for Your Feedback
We sincerely appreciate your contribution. After careful review, we are pleased to inform you that your suggestion has been accepted and is now scheduled as part of our upcoming product roadmap.
Your feedback plays a critical role in guiding our priorities, and we look forward to providing you with further updates as this initiative progresses.
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Ability to remove/delete implicit teams within RIngSense
Customers would like the ability to remove an implicit team if that manager role no longer applies to that user. Right now, you can remove all the team members from that manager's team, but the team remains with one member ... which is that manager. The only workaround is to unassign that user's license in the admin portal. The team (along with the user) in RingSense will then be removed. You can then reassign the user and pick a role for them in RingSense.
13 votes -
Autologging the AI transcript in RCX
I have a client that requested to have the AI transcript automatically added to a customer service reps RCX interface rather than having to manually copy & paste it each time. Client is hoping for an ETA on this, if possible.
1 vote -
Make voice mail length adjustable
The length of voicemail messages was recently changed, and now we must handle very long messages (10 minutes or more). This needs to be addressed ASAP!
10 votes -
To have the ability or option to transcribe an existing call Recording
We would like to have the ability to transcribe an existing recording. In case the notes or transcript were turned off during a live call, we can still have the option to transcribe a recording.
11 votes
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