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  1. As a law firm evaluating the RingCentral AI transcription feature, we've found that the current system automatically omits foul or explicit language from transcriptions. While this is understandable for general use, there are scenarios, especially in legal, law enforcement, or investigative contexts, where capturing the exact language used is essential for accuracy and documentation.

    Please consider adding a configurable option to allow transcription of foul or explicit language, either:
    - As a toggle in Admin or User settings, or
    - As part of a special compliance or legal mode
    This would give organizations the flexibility to choose whether or not…

    19 votes
    New  ·  0 comments  ·  Other  ·  Admin →
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  2. The ability for AI Receptionist to have a hold music that user can choose from instead of dead air if call is being connected to a user or call queue.

    1 vote
    New  ·  0 comments  ·  AI Receptionist  ·  Admin →
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  3. Callbacks should automictically come back into the reps que and the scheduled time. The rep should have the option to reschedule or accept.

    1 vote
    New  ·  0 comments  ·  RingSense AI for RingCX  ·  Admin →
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  4. It would be a great option if AI can be used to pick up phone calls not automatically, but rather after 3 phone rings or no answer.

    1 vote
    New  ·  0 comments  ·  AI Receptionist  ·  Admin →
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  5. Currently, only System Extensions and AI Receptionist (AIR) Extensions are available for selection in the "Send Text Messages" dropdown under the Admin Portal.

    We would like to request support for regular user extensions to also appear in this list. These users have properly configured numbers and are included in our TCR, yet they are not selectable when assigning SMS permissions.

    This enhancement would provide greater flexibility in managing SMS access across our teams and ensure consistency in how extensions are handled throughout the platform.

    1 vote
    New  ·  0 comments  ·  AI Receptionist  ·  Admin →
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  6. I recently upgraded our RingCentral for Salesforce package and now our reps are noticing when a RingCentral task is generated in Salesforce, the status of that task is automatically set to "Open". This heavily skews their view of incomplete tasks. Is there a way to automatically "Close" these tasks? For example, whenever an inbound call comes in, RingCentral creates a task (which is correct), but it leaves it "Open". We need it to be "Closed"

    2 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
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  7. recently upgraded our RingCentral for Salesforce package and now our reps are noticing when a RingCentral task is generated in Salesforce, the status of that task is automatically set to "Open". This heavily skews their view of incomplete tasks. Is there a way to automatically "Close" these tasks? For example, whenever an inbound call comes in, RingCentral creates a task (which is correct), but it leaves it "Open". We need it to be "Closed"

    1 vote
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?
  8. Cx would like to be able to have the ability to retrieve calls that were not showing in interaction prior to having the apps integrated.

    1 vote
    New  ·  0 comments  ·  RingSense  ·  Admin →
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  9. My business is in Insurance. When the AI receptionist can no longer support the caller it currently says " Would like me to transfer the call to the receptionist?" This needs to be change because the customer is already talking to the receptionist This change will allow the Ring Central customer to customize this sentence. Ex: "Would you like me to transfer the call to a licensed Insuranc Agent?"

    1 vote
    New  ·  0 comments  ·  AI Receptionist  ·  Admin →
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  10. Ability to share a RingSense interaction with teams as well as individuals. Teams would show up in the search that would share to all individuals on that team.

    1 vote
    New  ·  0 comments  ·  RingSense  ·  Admin →
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  11. AI Receptionist notifications after failed interactions or unsuccessful transfers

    2 votes
    New  ·  2 comments  ·  AI Receptionist  ·  Admin →
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  12. ALLOW AGENTS TO CONTROLL VOLUME SETTINGS TO ENSURE QUALITY ON THE CALL.

    1 vote
    New  ·  0 comments  ·  RingSense AI for RingCX  ·  Admin →
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  13. WHEN ATTEMPTING TO LIVE TRANSFER. ONCE THE AGENT PRESSES TRANSFER. THE CUSTOMER SHOULD AUTOMATICLY BE PLACED ON HOLD. THE NEXT OPTION SHOULD BE WARM TRANSFER. THIS WILL ALLOW THE AGENT TO SPEAK TO THE REP AND GIVE INFORMATION BEFORE THE TRANSFER. ONCE THE REP AND AGENT HAS DISCLOSED INFORMANTION. THE NEXT OPTION SHOULD BE TO MERGE THE CALL WITH THE CUSTOMER AND REP.

    1 vote
    New  ·  0 comments  ·  RingSense AI for RingCX  ·  Admin →
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  14. 1 vote
    New  ·  0 comments  ·  RingSense AI for RingCX  ·  Admin →
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  15. 1 vote
    New  ·  0 comments  ·  AI Receptionist  ·  Admin →
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  16. We would like to have an option to assign agents to managers in bulk. Currently, we have to go to each agent and assign multiple managers manually. We would like to suggest having an option to select all managers in the list for a much quicker process.

    1 vote
    New  ·  0 comments  ·  RingSense AI for RingCX  ·  Admin →
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  17. Having the ability to integrate a custom API with RingCentral’s AI Receptionist would be a game-changer for us. It would let us connect our existing CRM and scheduling tools directly to the receptionist, so it could automatically pull up customer info and book appointments without any manual input. That kind of seamless flow would save us so much time and reduce errors, plus it would make the experience way smoother for our clients. Honestly, it feels like the perfect way to take our customer service to the next level

    2 votes
    New  ·  0 comments  ·  AI Receptionist  ·  Admin →
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  18. Enhance the RingSense integration to automatically write back updates to the Salesforce comments section. Additionally, ensure that any related tasks generated by RingSense are assigned directly to the manager.

    1 vote
    New  ·  0 comments  ·  RingSense  ·  Admin →
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  19. have an option to disable email notifications of notes of your call

    2 votes
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
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  20. So my idea is: to remove the back up receptionist announcement. and then When we get a call, AI asks: if you need New HVAC Installation say (1) otherwise say (2). When caller says 1 we send Appointment link by text. for (2) we send Request form link. How do we set it up.

    AI will need to ask above questions with 2 choises after Greeting

    and depending on Caller said 1 or 2 AI send link automatically

    I have different 2 links

    AI asks: if you need New HVAC Installation say one otherwise say two. When caller says one,…

    1 vote
    New  ·  0 comments  ·  AI Receptionist  ·  Admin →
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