225 results found
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Smart notes (AI) when transferring calls (Fix)
Right now, when the customers transfer the call to another user, the smart notes are still showing as the person who transferred the call and the recipient. Please fix it so that smart notes will reflect the parties who are having the conversation.
5 votes -
Netsuite Integration
This is for a 50 User Opp Champro Sports for their Field Sales and Marketing Team. They are planning a move to Oracle in early 2025 and they loved the RS4S Demo yesterday.
2 votes -
filter
Ability to filter to only inbound calls. And also only calls over a certain time threshold such as 30 or 60 seconds.
1 voteNow we have both a "Duration" and "Call direction" filters - see them in "All Filters" on the Calls page
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It would be great to 'compile' the Transcript for EACH caller and then be able select each individual caller to bulk copy the text
Transcription Caller Selection
1 vote -
Auto-delete RingSense recordings under 1 minute
Auto-delete RingSense recordings under 60 seconds (or period defined by customer).
Since we are auto-recording, we often find short recordings with poor scores crowding the list of calls and bringing down the average score. For example when a customer declines to be recorded.
22 votes -
Allow Comments and Feedback anywhere I listen to a call
Currently in both RingSense for Sales and RingSense for RingCX, the only place you can add Comments or Feedback is from the Call Details page. If playing a call from the Summary tab, would be good to expose option for additional functions (ie: Feedback) via a right-click, or adding a header bar above the Playback controls.
1 vote -
Ability to Delete Calls for Privacy Concerns
There are instances when a call may have been recorded that shouldn't have or an internal calls gets processed because a user called from an external number, etc. Admins need to be able to delete these calls to ensure privacy is maintained in the platform.
2 votes -
automatically email recordings & transcripts
automatically email recordings & transcripts
8 votes -
log transcripts read the same as calls listened
There's currently no way to track which calls i've read the transcripts on, or how many transcripts I've read. Would love to see those metrics.
1 vote -
Rotating through Filtered calls
Filtering calls by host and participant > Once you have one open, be able to click next or back to stay within those calls rather than having to refilter them.
Generic report with all interactions within that filter.
1 vote -
Ingest more recordings (internal meeting and previously recorded meetings)
With RingSense for Sales, there are use cases where we need to include in the deal review (Deal Intelligence) what has been said during internal meetings to get a full spectrum of the status of the deal (presales and post-sales).
Also, existing customer might want to process their existing recording (prior to subscribe to RingSense for Sales.3 votes -
Ability to map CRM push to selectable objects
Ability to map notes/output to selectable CRM objects (currently static)
3 votes -
add n/a to the yes/no responses on scorecards
Yes and No are great, but sometimes, the item doesn't apply and shouldn't be considered in the agents overall score, while the rest of the card still does...
8 votes -
AI Coach Feedback WITH timestamped feedback
With the AI Coach Feedback, can it connect/reference parts of the call? Rather than a general overview of what could be better, AI could help pinpoint specific points in the calls it references. The screenshot provides feedback that we would like linked back to examples in the transcript.
2 votes -
AI Smart Notes via Physical Phone Handset
Ability to use AI Smart Notes via App when speaking to a customer using your physical phone handset.
11 votes -
Russian Language Transcription Support
Support for Russian via transcription and translation in RingSense.
3 votes -
Hebrew Language Transcription Support
Ability to transcribe and translate calls into Hebrew
3 votes -
Allow to set review and coaching goals for managers
Is there any way to set coaching goals in RingSense for Sales? As part of the internal adoption motion we're asking managers hit the goal below weekly -
Managers Goal:
provided coaching on at least 3 calls (per week)
coaching activities calculated by the sum of:
* of comments given
* of feedbacks given
* of calls listened to
* of scorecards given2 votes -
The title of the uploaded calls in RingSense should sync with the RingCentral contacts list.
The title of the uploaded calls in RingSense should be synchronized with the RC Contact list. It should display the contact name instead of just showing the phone number when calls are uploaded, similar to the Call Logs, where the saved contact name from the Personal Contact List is displayed rather than just the phone number.
13 votes -
"IVR Callback Option with Automated Contact Information Delivery"
*The customer has an idea : Is it possible to set up an IVR where their customers have the option to press 1 for a callback and receive a link to chat? Alternatively, can the system automatically send their information for contact purposes?"
3 votes
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