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297 results found

  1. Ai transcription and call summary in French

    From the app, it would be nice to choose the Ai transcription and call summary language or set it to the default app language.

    1 vote
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
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  2. RingCentral - Granular AI Assistance

    Currently, RingCentral's AI assistance features, like call summaries and sentiment analysis, are applied broadly without much customization. This feature request suggests enabling more granular control, allowing businesses to manage these features by specific user roles or individual extensions. It also includes the ability to disable AI assistance for all users and selectively re-enable it as needed. This would enhance flexibility and make the AI features more valuable for businesses of all sizes.

    5 votes
    New  ·  2 comments  ·  AI Assistant  ·  Admin →
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  3. Reports

    I would like to have a report where you can see the evaluation of the scorecard per week per user, that would improve my huddles with the Consultants

    1 vote
    New  ·  0 comments  ·  RingSense  ·  Admin →
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  4. A better E-mail notification system when a new feature is added on the System.

    The Customer raised a concern that they weren't notified properly in regards to the AI assistant implementation.
    There were no warnings that the AI feature will be applied to their phone system. This has affected their HIPAA compliance.
    Now, The Customer wants to have an automated notification that a feature has been added on their account, preferably via E-mail.

    1 vote
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
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  5. Make notes feature multi-lingual

    Add AI ability to transcribe notes for calls made in other languages, specifically, Spanish. Please!

    2 votes
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
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  6. translator

    Integrate AI into live phone calls. Create the ability for an employee to speak in English, and have the AI translator say it in Spanish for the client. Vice versa- If a client speaks Spanish the AI translator would say it to me in English. We would benefit from this not just for Spanish-English but for other languages as well.

    2 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
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  7. Silence Transcribing Announcement

    There should be an option to silence the announcement that plays when AI is starting to transcribe a note. This announcement is loud, and it speaks over us greeting our clients. It's confusing to our clients and sometimes results in them hanging up the call because they think they're calling the wrong establishment.

    18 votes
    New  ·  3 comments  ·  AI Assistant  ·  Admin →
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  8. Report Summary could have sentences with links to full messages for possibility to read details.

    Report Summary could have sentences with links to full messages for possibility to read details.
    Problem: I see summary but how can I read details? How to find right message or place in chat history ?

    2 votes
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
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  9. Ability to copy and paste custom rules for Holiday Exceptions

    Our hospitals all have different hours of operations so we cannot make one holiday schedule for all hospitals. We need to ability to be able to copy and paste "Custom Rules" at the site level under auto reception so that we can apply the custom rule exception for all hospitals with the same hours. We are currently manually auditing every site every single holiday in order to make sure that the sites are on the right hours for the holiday. This is very time consuming. It would be ideal to have a copy button or apply button. See screenshots.

    Possibly…

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
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  10. To be able to click on a "Role" and it tell me all the "Users" assigned within that role

    2 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
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  11. Ability to remove/delete implicit teams within RIngSense

    Customers would like the ability to remove an implicit team if that manager role no longer applies to that user. Right now, you can remove all the team members from that manager's team, but the team remains with one member ... which is that manager. The only workaround is to unassign that user's license in the admin portal. The team (along with the user) in RingSense will then be removed. You can then reassign the user and pick a role for them in RingSense.

    5 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  12. Show all Scorecards in RingSense calls regardless of call category

    Currently, the system is designed to display scorecards based on the call category.
    It would help if the system has the ability or option to show all scorecards for every call, regardless of the call category.

    2 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
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  13. Multiple Language support for AI Live Transcription (Portuguese)

    Customer wants the AI Live Transcription to have Portuguese support. Currently, Live Transcription can only transcribe English.

    1 vote
    New  ·  1 comment  ·  AI Assistant  ·  Admin →
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  14. Ability to Change Implicit Team Names

    Currently, an implicit team is built when you assign a user in the system a manager. That manager's name will be the team name (John Doe's Team) and cannot be changed. Many customers would like to be able to edit this team name because they have teams that are not associated directly with that manager. Ex. John Doe is the manager of Target Hospital Denver and has an implicit team so that he can only see his Target Hospital Denver team. A regional director wants to see all hospitals teams, but doesn't want to see John Doe's name, just the…

    21 votes
    New  ·  1 comment  ·  RingSense  ·  Admin →
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  15. Option to permanently remove access for RingSense on the RC App

    An option to remove the icon from the RingCentral App that routes to RingSense. This works for companies that are using a specific extension to log in multiple members of the organization using the same credentials for the app. Access directly to RingSense may cause security issues if the members logging in are not supposed to be able to access RingSense.

    2 votes
    New  ·  1 comment  ·  RingSense  ·  Admin →
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  16. To have the ability or option to transcribe an existing call Recording

    We would like to have the ability to transcribe an existing recording. In case the notes or transcript were turned off during a live call, we can still have the option to transcribe a recording.

    5 votes
    New  ·  1 comment  ·  AI Assistant  ·  Admin →
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  17. Manage Post-call Summary and Automatic notes account wide via Admin Portal

    We would like to have the capability to configure or manage Post-call Summary and Automatic notes via the Admin Portal. This will be a great help for us Admins to manage user-level AI settings.

    10 votes
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
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  18. integrate ringsense to lawmatics

    Requesting to be able to integrate lawmatics crm to ringsense

    2 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
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  19. AI call summary in the admin portal

    View the AI call summary in the admin portal for all users and their calls

    11 votes
    New  ·  1 comment  ·  Other  ·  Admin →
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  20. Add notes as user

    Not looking for AI feature but want to have ability to add notes as a user from the call recording.
    -something where he can type in notes next to the call recording - not AI generated. something that can add the columns, date time, duration.
    can add columns to it manually or that he can plug in himself or edit/add the notes for the call that is already recorded.

    2 votes
    New  ·  0 comments  ·  Other  ·  Admin →
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