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218 results found

  1. Please add the CRM MedicarePro
    https://www.medicareproapp.com/

    1 vote

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  2. There should be a way to bubble out frustrated calls. The summaries are interesting, but the killer feature is a list of all calls where emotion was high and the customer didn’t like the resolution offered by the representative.

    1 vote

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  3. Ability to customize the ring tone on user's end per call queue hotline. It will help the users to identify the call queue origination of the incoming call.

    1 vote

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  4. Should have a live call listening to shadow.

    3 votes

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  5. Load time is too slow and takes over an hr. Have it let us access the raw transcripts immediately while the system does its thing with the other ai stuff?

    1 vote

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    New  ·  0 comments  ·  AI Assistant  ·  Admin →
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  6. When using Ring Central for business [multiple lines], it should have the ability to show the Company name as the Caller Id when contacting customers. Most people will not answer the phone when they see a number they do not know, as well as often delete texts before reading it.
    If the person we call can see it is from our company, they will likely answer.

    1 vote

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  7. Include Jobber CRM integration

    1 vote

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  8. Ability to set up predefined reports and schedule for email delivery.

    1 vote

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  9. We have many large internal meetings where the transcripts from RingSense would be very beneficial.

    2 votes

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  10. Our company has multiple departments, all with different roles. We need the ability to associate specific trackers to these teams. Our Admissions team takes a different type of call than our technical support team.

    2 votes

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  11. Ability to exportscorecard data into csv files.

    This can be used to measure improvement over time for specific teams or individuals, correlate data with external measures, and provide better reporting insights that can impact revenue using the tool.

    13 votes

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  12. Ability to print / report on completed evaluation forms for agents.

    2 votes

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  13. Customer want to turn off or turn on video meeting from users extension , or for standard Roles.

    1 vote

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    New  ·  0 comments  ·  Accessibility  ·  Admin →
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  14. Hey All, I have a customer using RIngSense for scoring calls and they were wondering if an Admin has the ability to control their users notifications settings.

    This article was all I coudl find and through my own exploring I could not find a way for admins to adjust this for their users.

    Use case - The managers want to be able to score these calls but not have their users be aware that the calls have been scored.

    This is for Better Business Bureau who has around 100 users today but looking to expand in future.

    3 votes

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    New  ·  0 comments  ·  AI Assistant  ·  Admin →
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  15. The ability to download all data from RingSense, including call logs, call recordings, and transcriptions for all users.

    Proposed Features:

    Download Format: Allow users to choose between various formats (e.g., CSV, JSON, XML) to accommodate different data analysis tools.
    Filtering and Sorting: Implement options to filter data by date range, user, call type, or other relevant criteria.
    Data Security: Ensure that downloaded data is encrypted and protected to maintain confidentiality.
    Batch Download: Provide the ability to download large datasets efficiently, potentially using a background task or scheduled download.

    Additional Considerations:

    Data Volume: Establish guidelines or limitations on the amount of…

    6 votes

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  16. Customer is looking to be able to analyze Google Meets meetings in RingSense for Sales

    2 votes

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  17. we should have a feature like this for easy export instead of doing copy paste

    1 vote

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  18. Currently credit card information given is scrubbed from a transcript, but not from the call itself. I was instructed that the person being recorded can stop their recording and restart at the time credit card or PPI is given verbally. This really should be the responsibility of RingSense to scrub it from calls and not the agent being recorded.

    2 votes

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  19. Ability to obtain share link for external parties without having to enter an email address.
    They would like to get a copy of the link so they can send a more personalized follow up email and response with the recoding link from RingSense for the meeting.

    7 votes

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  20. Requesting a means of automatically assigning user managers in RingSense based on a user's participating in a RingEX user group.

    Ex: User A is the manager of a user group that includes User B and User C. When User B and User C are assigned RingSense for Sales licenses, User A is auto-assigned as their manager in RingSense, creating a corresponding RingSense team under User A.

    2 votes

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