469 results found
-
AI Receptionist to ask and gather information
AI should have the abillity to ask questions and gather data that can be useful for some company that involves scheduling or booking. Once information is obtain it will be sent to users
0 votes -
log in and log out history should be accessible to agents
Agents should have access to their log in and log out history, especially when its needed for timesheet purposes.
1 vote -
AIR_to have a Separate Connecting Message based on the triggered word
AIR_to have a Separate Connecting Message based on the triggered word
1 vote -
Confirmation before ending call
In order to remain on call when you accidently try to close the RingCentral app web page, add a pop-up to confirm you want to end the call. if not, return to the call.
1 vote -
Contact Name AI Note Rename
• Requesting a feature to edit or rename contacts directly in the AI notes.
-requesting a feature to Update Contact Names for AI Notes:
on how to edit a contact's name and have that change reflected in the corresponding AI notes.2 votes -
Multi-Lingual Dial-in Conference Welcome Greeting Option
The ability to change the preferred language of the welcome greeting for connecting to the dial-in conference.
Welcome to RingCentral/Partner Conferencing. Please enter your access code followed by #"
1 vote -
automatically take notes of the conversation so we can refer back to them if needed
Let AI take notes that we can refer back to when needed, and that we can see in real time while still on the call. Noting the entire conversation for the duration of the call
1 vote -
Automatically Sync SMS and voicemail to RingSense and Integrated CRM
It would be more productive if the SMS and voicemails received in RingSense should also show on the customer integrated CRM.
1 vote -
For the opt in feature sms be able to enable this and lock it account wide
Have a feature that will allow the admin to lock the Opt-in feature 'on'or checked for the whole account so other users cannot disable this when sending SMS.
2 votes -
simple AI to integrate to RC
integrate simple AI into RC
1 vote -
AI Receptionist back-up extension
It would be a really nice addition if we can have our existing Call Queue/s as a back-up extension for our AI Receptionist. Having it in the Skill "Transfer by context" is a good thing already. But having it as a back-up extension would be much more helpful in times that the AI cannot rely on the context. Hoping to see this feature added in the future.
2 votes -
Add Chat GPT in voice mode as an extension so that we can call the extension.
Add Chat GPT in voice mode as an extension (or so that we can call the extension in office or remotely without the need for computer access.
1 vote -
create a limited feature license that only features SOME of the modules, without spending so much on a standard license
Create a more limited license to access certain "modules" of the product.
For my use case, I don't need all the features available. I need to be able to easily search for calls, but not all of the analytics and monitoring that is available across the platform.
1 vote -
English and Spanish message
Can we get an option instead of "Please say 'English' or 'Spanish' to continue." "También hablo español" this will make the call flow smoother.
2 votes -
digest
Option to disable email notification for Conversation Digest
I’d like to request an enhancement for RingEX with AI. Currently, I keep receiving email notifications for the Conversation Digest, but there doesn’t seem to be an option to disable them.
Since we don’t use RingSense, it would be helpful if users had the ability to opt in or out of Conversattion Digest email notifications. A toggle or setting in the user preferences would give us more control over what communications we receive.
1 vote -
AI receptionist Calendar
Enable Calendar on AI receptionist
4 votes -
Farsi
Need Farsi language support for transcription and translation.
1 vote -
ability to delete interactions in bulk
It would be more convenient for the customer if they would have an option to delete the interaction in bulk if in case they wanted to delete more than 1 interaction
1 vote -
Ringsense Call scoring
It appears that the issue with scorecards where you can now change a score to Yes/No/NA is fixed which is great. From there, we can just edit and submit which then shows that we monitored the call. However, if a call was scored without making any changes on the scorecard (because the AI score is already accurate) it does not notify/ show that we already monitored the call.
Plus, it would be helpful if there's a Scorecard reporting that shows agent monitored/scorecard used/scorecard score/date/and a call identifier.
4 votes -
Can AI greeting be customized and On Demand when notes are started
Can AI greeting be customized and On Demand for AI notes? We do not prefer to have the greeting right away before clients agree that we can take notes. We would like it to be similar to how you can do * 9 when you want to start and stop On Demand call recording.
1 vote
- Don't see your idea?