601 results found
-
Notifications for RingSense Tracker
Would like to have the convenience receiving reports/notification when RingSense Tracker was triggered by (any of these):
Keyword/Phrase Detection
Concept/Intent Tracking
Speaker-Specific Triggers
Post-Call Processing2 votes -
Adding Columns to ACE
Add columns like client Name and email/phone number to the Ring Sense Interactions list
6 votes -
1 vote
-
LeadDocket Integration
You already have an integration for Filevine, it would be wonderful to have an integration for Lead Docket as well since they're developed by the same company.
1 vote -
Feature Request: AI Receptionist to query Hubspot/Salesforce CRMs for data
We are developing AIR to handle the majority of inbound calls. It would be great if AIR could query our CRM to retrieve delivery information for order numbers. At the moment we can emulate this functionality by uploading an Excel spreadsheet with delivery info in it, but that's a static document that is updated frequently. Retrieving information from our service management CRM would be incredibly powerful.
1 vote -
Integrating AI for Recruiters to take transcript and apply a template to it to organize information
Integrating AI like ChatGPT for Recruiters to take transcript and apply a template to it to organize the information
1 vote -
AI Transcription Announcement Unnecessary.
When AI transcribe is turned on, the caller gets an awkward message about it. I realize it may "seem" necessary from a disclosure standpoint, but they are about to leave a message anyway. They will be recorded and they know that. Not to mention the fact that I get a transcript of the call after the fact anyway. So maybe it's a moot point, but it doesn't seem necessary to tell them AI is transcribing them when they're about to be recorded, which is much more intense. I don't think the disclosure is necessary.
1 vote -
Setting to Prioritize AI Receptionist Transfer to Extension
Have a setting that will prioritize transferring the call to intended extensions rather than the knowledge hub first.
1 vote -
AI Transcripts to Email
Call transcripts should be able to be sent to email instead of accessing only via the Ring Central admin portal.
The idea behind this is to reduce the places someone would have to check for the status of the AI receptionist missed calls or unresolved calls. Also if an IT dept wanted to use this for afterhours, by sending the transcript to an email it can then be pushed into their ticketing system with details of what the caller needed if the AI helped or not.1 vote -
Please limit Coaching so that each individual user should be able to view their own Coaching instead of the entire team.
Please limit Coaching so that each individual user should be able to view their own Coaching instead of the entire team.
Admins or Super Admins should be able to see the entire team or entire organization but each individual user does not need to have access to other users coaching.
Please let me know once this has been implemented.1 vote -
Multi-language setup for ai transcript
it would be awesome to have a multi-language setup for the AI transcription language, my team normally has to call clients in both languages, and when they switch languages or the AI language is setup for the incorrect language the AI makes a complete mess with the transcription
1 vote -
AIR Lead Capture for UK
To request enabling the Lead Capture feature for RingCentral AI Receptionist in the UK region, as customers currently cannot see or use this option. This feature would allow AIR to automatically collect the caller’s name, number, and reason for calling, improving call handling and follow‑up efficiency. Many UK customers expect the same AI capabilities available in the US, and adding Lead Capture would greatly enhance message‑taking, reduce missed details, and streamline after‑hours or overflow calls.
2 votes -
AI Voice & Call queue greeting voice
Currently, AI voice and call queue greeting voice is different, which forces us to disable call queue greeting voice/text. Call queue greeting grabs a different, assuming default AI voice, we would like to hear only the voice we have chosen within AI voice. Accent is also different on the call queue voice/text which causes further concerns for businesses based in multiple territories.
1 vote -
Change the name "transfer to receptionist"
The concept of 'Receptionist' is no longer fully valid in all terms, like the police. We need a way to say:
Let me transfer you to <TITLE>
TITLES
An Officer
A Police Officer
A member of the customer care team
Customer Services.1 vote -
Enable AI Receptionist Integration with External Systems for Order Status Inquiries
Requesting the ability to integra website or order management system with the RingCentral AI Receptionist so it can automatically respond to caller inquiries related to order status.
Currently, the AI Receptionist cannot access external systems or pull real-time, customer-specific data.
2 votes -
ACE Sentiment API Access
Team - We have a current customer (Relation Insurance - UID: 2077623020) who are power users for ACE and steadily growing to beyond 400 agents... They are requesting API access to the Sentiment portion of ACE. Their use case is below:
"This is a must have for all users of the product. This is one of the main use cases for using the RingSense product and the fact that we cannot export your sentiment score means we need to take the call transcripts and recalculate this ourselves so the data can interact with other system. Diminishing the value of the…
1 vote -
parked call log
Picking up parked call (park extension) does not log the call in RingCentral app/personal call log. It should log the pickup of a parked call in personal call logs.
1 vote -
AIR Functionality: Order Status and Tracking Information
Can we get the AIR to be able to read a spreadsheet or PDF of order information so the customers can get their order info over the phone or via text message? I tried it out with a Ring Central specialist and we were not able to get it to work.
1 vote -
Have incoming calls go to Voicemail while on an active call and not interrupt the current call
While on an active call system would activate and send incoming calls to voicemail with no interruption to the existing call you are currently on.
1 vote -
AI Receptionist Email Notifications with Caller Responses
Please add the ability for AI Receptionist to send email notifications that include the caller’s responses to the AI Receptionist questionnaire after the interaction is completed, similar to how voicemail email notifications include the caller’s recorded message.
1 vote
- Don't see your idea?