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297 results found

  1. How can I start AI note taking for an in-person face to face appointment?

    It would be nice to be able to push a record button in the mobile app which then starts the AI note taker to summarize a face to face in person meeting.

    2 votes
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  2. How can I start AI note taking for an in-person face to face appointment?

    It would be nice to simply push a record button using the mobile app on speaker phone to reocrd in-person meetings and have the AI notetaker summarize.

    2 votes
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  3. i'm looking for ai summaries on past calls. I have recording and AI turned on for all calls

    Not all my calls are being summarized, just the ones I've triggered during a computer app call, not on tablet or phone apps can I take the recording and get it ai summarized?

    7 votes
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  4. Make it easier to forward a call recording from the review page

    I'm sitting here reviewing calls and I'd love a way to just forward the recording via email right from this screen.
    I don't even see a download option anywhere that's visible.
    tks!

    2 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
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  5. AI to answer/receive incoming calls

    i want all incoming phone calls to be answered by an AI Bot with realistic human voice and behaviour. I would like to input rules and information for this bot to use to guide the phone call respectively

    3 votes
    New  ·  0 comments  ·  RingSense AI for RingCX  ·  Admin →
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  6. RingSense integrated with Zapier delivered in original langugae

    An option to configure RingSense that is integrated with Zapier to ensure transcriptions are always delivered in the original language like French without translation.

    2 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
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  7. Automatically fill up message template with information

    "Overall, I mean, let's say you have the message template, but what is the sense If it doesn't change the name in the message automatically, for an example you have a message,

    Dear XXX, I would like to...

    The automation thing that is missing is to make the XXX to change automatically in the customer's name, it could be done by AI or just a simple variable."

    2 votes
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
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  8. RingSense Integration for Salesforce -Fetched Summary, Transcripts and Notes to be posted in Notes Section of Salesforce

    Currently, the Summary, transcripts, notes and data fetched based on the recordings are are showing a logs on the Salesforce, customer wants to also have these data posting in the Notes section of the Salesforce.

    1 vote
    New  ·  0 comments  ·  RingSense  ·  Admin →
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  9. Call ID That is attached to the initial conversation should also be visible on the ring sense.

    Call ID: The ID attached to the initial conversation should also be visible in the ring sense.

    2 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
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  10. call monitoring

    Toggle permissions within Call Monitoring.

    For example, I would like to allow all users to Whisper and barge on calls, but not have the ability to Silently Monitor calls. Additionally, it would be an ideal option to not allow internal calls to be silently listened to.

    As a 'barger' when taking notes the other two extensions are merged into one. Separating them would help when reviewing notes. It would also be helpful if the original caller's notes added the barger. Their notes do not appear to reflect the addition of the barger.

    Finally, when having a conference call, it does…

    1 vote
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  11. Transcripts for Meetings >2 hours

    When meetings go over 2 hours, the recording is still saved, but the transcript just disappears and becomes completely unavailable after the meeting. I encountered this issue the 'hard way' and it was frustrating because I got no advance warning about this limit. It doesn't even make sense, since the recording over 2 hours takes many gigabytes of storage, while the transcript is text and takes almost no space to store. The idea that it gets flushed at 2 hours is very counter-intuitive. There should be a warning advising to manually copy/download the partial transcript at 2 hours and before…

    7 votes
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  12. Ability to turn off AI notes prompt

    Ability to turn off AI notes prompt

    32 votes
    New  ·  3 comments  ·  AI Assistant  ·  Admin →
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  13. transcript the recorded call into text

    5 votes
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
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  14. Add the ability to enable/disable the AI Notes feature on transferred calls.

    Add the ability to enable/disable the AI Notes feature on transferred calls.

    1 vote
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
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  15. The ability to see all user AI Call Notes

    I would like the ability to see all of the user's Call Notes so that we can access them all from one place or the admin can quickly check over things.

    8 votes
    New  ·  1 comment  ·  AI Assistant  ·  Admin →
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  16. Free call transcription for more than 30 minutes.

    A request to have more time for free transcription for recorded calls. At the moment, it has 30 minutes limitation, and another subscription is needed to get more time for the call transcription.

    2 votes
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  17. Make it possible so that searching for call recordings in RingSense can be done by using UII

    Make it possible so that searching for call recordings in RingSense can be done by using UII

    2 votes
    New  ·  0 comments  ·  RingSense AI for RingCX  ·  Admin →
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  18. Make voice mail length adjustable

    The length of voicemail messages was recently changed, and now we must handle very long messages (10 minutes or more). This needs to be addressed ASAP!

    8 votes
    New  ·  0 comments  ·  Other  ·  Admin →
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  19. Ability to Configure Standard Roles in RingSense for RingCX

    Currently, to update the available view for users in RingSense for RingCX, customers have to create custom roles and assign agents to the new role vs being able to update standard roles already assigned.

    2 votes
    New  ·  0 comments  ·  RingSense AI for RingCX  ·  Admin →
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  20. Ability to notify the User if the AI Notes is pause or turned off.

    We recently enabled AI Notes for our organization, which works well for all users. However, we've noticed an issue where when users pause or turn off the AI Notes, no notification or alert is provided to inform them that the notes have been paused or turned off.

    3 votes
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
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