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  1. Suggesting a means to streamline/auto-provision users within RingSense for Sales, similar to how the existing auto-provisioning feature works for users within RingEX.

    Essentially, admins would be able to authorize RingSense for Sales within their directory environment (Azure AD, Okta, etc) and define a provisioning scope that they could add user emails to. Once synced with their RingEX account, users in the provisioning scope would be auto-assigned RingSense for Sales licenses.

    1 vote

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  2. When you're scoring a call, you have a Submit button per section. When you submit your scoring, it sends an email each time which can be confusing on the receivers end. If you could allow to score sections of the call and then have one final Submit Scores button, which sends one whole package email to the end user, with everything together, it'd be less confusing and definitely more beneficial to have it all on one communication.

    1 vote

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  3. Currently when leaving feedback, I'm limited to 1000 characters max. I find this can be hindering on providing thoughtful insight and suggested improvements in a readable/bulleted format. I would add, the feedback and comment sections are meant to leave something at that exact moment on the call. I am looking for a general large text field to leave feedback on the overall call, not just for specifics moments of the call.

    1 vote

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  4. Make it so Ring Sense will allow for custom scorecards to be added. Your current scorecard doesn't consider any of the regulatory compliance our firm needs in consideration for collections on behalf of original credit card issuers from the big banks.

    2 votes

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  5. In the my calls dashboard allow multiselect select feature to bulk achieve, mark as reviewed, move, tag, or link deal to selected calls.

    1 vote

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  6. Option to have an overall aggregated reports for call metrics (Sentiment, Talk to Listen Ratio, Talking Energy and Speed, Interruptions , etc.)

    For example , call metrics from ~50 calls from last month, etc.

    1 vote

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  7. Allow admins/managers to create custom deals when there is no CRM
    Integrations connected.

    1 vote

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  8. Support for Chinese via transcription and translation in RingSense.

    2 votes

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  9. Allow custom and searchable tags for calls.

    1 vote

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  10. I would like to see specific trackers for home improvement, electric, plumbing, HVAC, etc. industries.

    1 vote

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  11. An Objections Dashboard. AI filters common categories for objections and groups then alike.

    1 vote

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  12. Client wanted to provide a feedback tab on their members too. A feedback tab that collates all the feedback for that agent. At the moment the feedback is just showing on the notification on members end. Also a feeback tab for managers or admin that shows all the feedback history.

    1 vote

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  13. Add the ability to customize mapping of advanced call logging to allow for clients to chose where in the CRM they want RS4S data to be logged. As an example, Zoho advanced call logging defaults to the "Task Body" and not "notes" where customers may want to have this data instead of the task body, This will increase the usability of RingSense and CRM integrations.

    3 votes

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  14. Right now, when the customers transfer the call to another user, the smart notes are still showing as the person who transferred the call and the recipient. Please fix it so that smart notes will reflect the parties who are having the conversation.

    5 votes

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  15. This is for a 50 User Opp Champro Sports for their Field Sales and Marketing Team. They are planning a move to Oracle in early 2025 and they loved the RS4S Demo yesterday.

    2 votes

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  16. Ability to filter to only inbound calls. And also only calls over a certain time threshold such as 30 or 60 seconds.

    1 vote

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  17. 1 vote

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  18. Auto-delete RingSense recordings under 60 seconds (or period defined by customer).

    Since we are auto-recording, we often find short recordings with poor scores crowding the list of calls and bringing down the average score. For example when a customer declines to be recorded.

    22 votes

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  19. Currently in both RingSense for Sales and RingSense for RingCX, the only place you can add Comments or Feedback is from the Call Details page. If playing a call from the Summary tab, would be good to expose option for additional functions (ie: Feedback) via a right-click, or adding a header bar above the Playback controls.

    1 vote

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  20. There are instances when a call may have been recorded that shouldn't have or an internal calls gets processed because a user called from an external number, etc. Admins need to be able to delete these calls to ensure privacy is maintained in the platform.

    2 votes

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