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374 results found

  1. Ability to use RingSense on Queue Calls

    Being able to use RingSense on call queue calls would be greatly helpful. At this point RingSense captures all non-queue calls and only a handful of queue calls, but a bulk of our inbound call handling is done through a call queue, effectively making RingSense useless for our use case.

    47 votes
    5 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  2. RingSense: Allow for if/then questions on scorecards or optional questions.

    For both RingSense for Sales and RingSense for RingCx.

    Not every call will follow the exact same flow, thus there needs to be if/then logic that allows for additional questions IF they apply. AND/OR as a different option, it would be nice to add ‘not applicable’ as an additional response option within the "Yes/No" response type. As it stands today, the only options are yes or no.

    4 votes
    0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  3. Matching Team Structure from Service Web

    Customer suggested bringing over team structure (Manager and subordinates), roles, permissions, etc... from Service Web. All you would need to do in RingSense to select a pre-existing group to bring over.

    3 votes
    0 comments  ·  RingSense  ·  Admin →
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  4. UK Regional Redaction for RingSense for RingCX/RingEX/Sales

    This is for RingSense for RingEX, RingCX and Sales...

    Today, RingSense allows for the redaction of US data points:
    - Credit Card, Email Address, IBAN Code, Phone number, US Bank Number, US Drivers License, US ITIN, US Passport, US Social Security number.

    For the UK Market, for all deployments, we are going to need as a basic:
    - National Insurance number
    - NHS Number
    - UK Passport
    - UK Drivers License
    - UK + International Bank Number
    - UK Postcodes
    - Others (Maybe doing a custom redaction leveraging regular expressions)

    27 votes
    Under Review  ·  1 comment  ·  RingSense AI for RingCX  ·  Admin →
    How important is this to you?

  5. Chat Feature in RingSense

    Customer Feedback from a RS demo ---

    (RingSense) needs an "ask me anything" chat-like feature for post-call action items
    - ex: can ask ringsense "what closing questions could I have asked to win that deal?", "write me a follow-up email with next steps and a recap"

    5 votes
    0 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?

  6. export

    Ability to export reports such as trackers, and scorecard data into csv files.

    This can be used to measure improvement over time for specific teams or individuals, correlate data with external measures, and provide better reporting insights that can impact revenue using the tool.

    9 votes
    0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  7. QA on Digital Interactions

    QA On Digital Interactions

    11 votes
    0 comments  ·  RingSense AI for RingCX  ·  Admin →
    How important is this to you?

  8. Import lead calls missing from integration with RS4S

    Add Lead Calls to data import section of Zoho for RS4S integration.

    2 votes
    0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  9. Scheduled/subscribed reports

    The ability to schedule and subscribe to reports as emails will help admins view call/agent performance metrics without having to log in and filter manually saving time for the admins.

    4 votes
    0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  10. Call filtering base on completed/not completed scorecard

    Ability to filter calls based on the completion status of scorecards.

    6 votes
    1 comment  ·  RingSense  ·  Admin →
    How important is this to you?

  11. Negative Tracker Alert

    The ability to create negative trackers and receive alerts when they are triggered would be a valuable feature. For instance, if a tracker for negative customer sentiment is triggered, it can automatically notify the manager.

    8 votes
    1 comment  ·  RingSense  ·  Admin →
    How important is this to you?

  12. RingSense to be GDPR Compliant

    4 votes
    0 comments  ·  RingSense  ·  Admin →
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  13. Customizable reports

    Have the ability for the Admin to generate more reports dashboard-style and be able to export it other than the utilization and the Trackers dashboard. Being able to filter through and run different reports will help us have a better understanding of the things that matter to us the most.

    11 votes
    0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  14. Automatic scoring of calls

    Scoring Insights by the AI Coach is nice because it helps with providing coaching insights to the agent but it would be much nicer if we can have the option for the AI to score the calls based on the parameters that we set up for it to look for certain key words and phrases. That way we can weed out calls that did not flag on our radar for our key words and phrases. Also, it would be helpful if there an option to enable AI to grade calls based on our Scorecards.

    4 votes
    0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  15. Tie calls to chat / teams.

    Similar to how RingSense AI for Sales has Deals (or in combination with). It would be amazing to add insights from messaging / chats into RingSense.

    If it's tied to a deal as well it could allow for everyone to be on the same page.
    On large complex projects there may be many groups working on it and side conversations. If a project manager and an implementation manager had a side conversation about progress update and timelines, in one of the groups a concern is escalating up, or a particular person is going to be out / who their backup…

    2 votes
    0 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?

  16. Suggest calls to a deal

    Sometimes people dial in, use a different name / email, etc when joining a meeting. Currently deal linking is tied to those contacts on opportunities.

    If it could also suggest calls to link to a deal based upon title, similar participants, topics discussed, embedding scores.

    Have these show up faded out in the calls, with a quick action to add or remove these from the deal. (If Calls in Deals get searches it would be awesome for these to be included). Potentially notify / ask the call host, deal owner, and / or specific users to be able to confirm…

    2 votes
    1 comment  ·  RingSense  ·  Admin →
    How important is this to you?

  17. Search Calls in a Deal

    When reviewing a deal, I'd like to be able to search across calls in the deal for the same kind of keywords and filters. There's a real power being able to quickly search / see participants, where particular phrases and such are mentioned in the transcript across all of the calls knowing which calls and their portions I want to look at / listen to.

    Similarly add deals as a filter in the calls.

    3 votes
    1 comment  ·  RingSense  ·  Admin →
    How important is this to you?

  18. Quick Edit Calls

    Now that we have the ability to create or update the deal link on the individual call it would be fantastic if we could be able to quickly edit call names or link to deals from call lists. Save us many clicks to get into the call for each update.

    I find a lot of the time I am spending searching looking for calls post sales and want to tie everything together to get those powerful insights. If I put together a good search that I can see several calls I'd like to be able to quickly link them to…

    2 votes
    0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  19. RingSense: Call Transcripts should be Integrated with Salesforce

    Customer feedback: Have an API that sends the transcript to Salesforce. RingSense to send call transcripts to Salesforce.

    Significance: Once the call has successfully been transcripted by RingSense the entry should be sent or integrated with Salesforce.

    4 votes
    0 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?

  20. German Support for RingSense

    6 votes
    0 comments  ·  Other  ·  Admin →
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