601 results found
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Have incoming calls go to Voicemail while on an active call and not interrupt the current call
While on an active call system would activate and send incoming calls to voicemail with no interruption to the existing call you are currently on.
1 vote -
AI Receptionist Email Notifications with Caller Responses
Please add the ability for AI Receptionist to send email notifications that include the caller’s responses to the AI Receptionist questionnaire after the interaction is completed, similar to how voicemail email notifications include the caller’s recorded message.
1 vote -
AIR - External Transfer using Transfer by Context
Customer has multiple external numbers that needs to ring using the transfer by context. We created a custom rule on one of the extensions (Ext 101) to ring the numbers. However, AI receptionist still indicates the name of the extension prior transferring the call. It could be better if AI receptionist will instead state the name of the rule or give a category to select of which rule the context is intended to be transferred and AIR will indicate the name of the rule instead of the name of the extension.
1 vote -
Include conversations with AI Receptionist to be processed by ACE.
Include conversations with AI Receptionist to be processed by ACE.
1 vote -
Total login event on Utilization Report
Currently the utilization report # of logins counts unique login days and not total number of logins within a given day. Customers look for total logins when searching utilization reports.
1 vote -
Allow AI Receptionist (AIR) to Transfer Calls Directly to
Currently, RingCentral’s AI Receptionist (AIR) can capture leads and transfer calls based on contextual routing, but there is no option to send the call directly to a message-only extension (an extension that accepts messages or voicemail without ringing a user device) once lead capture or other AI interactions are complete. Adding this capability would allow businesses to automate follow-up without requiring the call to ring a live extension.
1 vote -
increase lead questions
My costumer would like to be able to add more than 5 lead questions in his AI Receptionist .
Costumer has a law firm.
Increase the limit to 10–12 custom questions, or allow for Conditional Logic/Branching so that the AI can gather more nuanced data points based on the case type selected by the caller.Impact: Expanding this feature will allow the AI Receptionist to function as a true "Intake Specialist" for professional services, significantly reducing the manual follow-up time required by legal staff.
1 vote -
contacts
Allow Call Log and RingSense to filter by a group of contacts
1 vote -
An option to manually delete AI Notes using the RingCentral app without compromising the account’s data retention policy.
An option to manually delete AI Notes using the RingCentral app without compromising the account’s data retention policy.
The customer is requesting an option to manually delete AI Notes within the RingCentral app without affecting the account’s data retention policy.
1 vote -
Incoming voicemails, i.e. customer leaving a voicemail for a RingSense user
RingSense data to Salesforce.
When a RingSense user leaves a voicemail for a customer and the call is recorded, it will be processed by RingSense. Incoming voicemails, i.e. customer leaving a voicemail for a RingSense user is not supported.
Confirmed by Parasuram Allumpalam (Manager - Service Engineer AI)
1 vote -
Automate Appointment Creation for AI Receptionist Using Microsoft 365
Feature Title:
Support Microsoft 365 (MS365) Calendar Integration for AI Receptionist Appointment AutomationProduct / Area:
AI Receptionist – Appointment SchedulingCurrent Behavior:
At present, the AI Receptionist can only automate appointment creation using Outlook Calendar or Google Calendar. These are the only two supported calendar integrations for automatic scheduling.Requested Enhancement:
Enable Microsoft 365 (MS365) Calendar integration as an additional option for automating appointment creation through the AI Receptionist.Proposed Behavior:
When AI Receptionist books an appointment, customers should be able to select Microsoft 365 Calendar as the target calendar, allowing appointments to be automatically created and synced within…1 vote -
Feature request/roll back: Filtering by Teams
The removal of Teams filter for users (excluding admins) has not made use of the dashboard easier.
We have a multi-level management structure with various roles and sub-teams that need to be accessed quickly, without further filtering.
Seeing "All calls" when we receive hundreds per user has had a negative impact on the day-to-day review of calls.
Whilst yes, we can use the additional filters, this is just another example of small updates with no warning that disrupt user comfort with on the many dashboards.
1 vote -
Allows Administrator to create bulk tracker feature through its admin settings in RingSense
Administrator would like to have an option to create trackers in bulk mode in RingSense
1 vote -
AI Receptionist Call Notes and Summary Output
AI Receptionist is effective for autonomous call handling, but it currently does not generate post call summaries or notes similar to RingCentral AI Assistant. This limits its usefulness for support and intake driven workflows where documentation is required.
Requested Capability
Generate AI call summaries for AI Receptionist handled calls.
Include caller details, captured responses, timestamps, and a clear resolution status (resolved or unresolved).
Deliver summaries via email, webhook, or API for ticketing and system integration.
Example Use Cases
IT Support Intake, AI Receptionist collects issue details and sends a call summary to an email address that automatically creates a ticket…
1 vote -
Capture every call data to CRM, not just on transfer
Today, it seems like AIR will populate data to CRM only upon the caller's "request" to transfer out either with a contextual transfer or just by asking to transfer to a human. As a small business owner myself, I'd like to capture data into CRM on EVERY caller that takes the time to dial my phone number.
1 vote -
more voice options and the ability to change speed of the voice or other aspects of the voice
Would like more options for the voices as well as the option to change the speed
1 vote -
VideoPro Extension Email Integration with AI Receptionist Appointments and Calendar
The proposal is to allow users with VideoPro extensions—specifically their email accounts associated with these extensions—to also be assigned appointments in the AI Receptionist system. This would enable these appointments to automatically appear in their calendars, just like RingEX users, improving workflow flexibility and integration across platforms.
1 vote -
notifications
We need to expand the notification options in ACE/RingSense to include HTTP POST Webhook, Custom Email Address, SMS, or RingCentral Message Alert. Today RingSense only supports an email to the supervisor's fixed email address. We need the ability to trigger a notification via webhook, an alert post to a Glip Message channel, an SMS alert, or an alert to a different email address.
1 vote -
1 vote
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AIR for Text
We love to utilize AIR to enhance our text messaging support. For instance, when a customer sends an SMS to our main number, AIR automatically responds with an SMS to assist them, similar to how it would handle a phone call.
1 vote
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