521 results found
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Language of the call should match language of transcription
Ability to transcribe calls spoken in Spanish in Spanish for RingCentral, transcript with the added functionality to translate to English
1 vote -
Duration Total
When filtering a list based on participant, the bottom of the screen shows the call total. Next to it or when clicked on, have metrics that are from that. Duration total (talk time), unique numbers called, etc.
1 vote -
disable AI for Meetings
Disable AI Assistant for Meetings. The customer would like to be able to choose where the AI will be disabled, either in a Meeting or on a Call.
1 vote -
AI Receptionist Enhance URL Detection for Standard Formats
Have the option to say the exact website link including www. & .com including emphasized individual letters
1 vote -
Conacts
Contact information should carry over from Ring Central, so you can easily identify who the transcription belongs too.
1 vote -
AI Receptionist Schedule
Hello,
It would be nice if could adjust the schedule of the AIR to determine when it receives calls. It would also be nice if we could add the AIR as a call queue member.
1 vote -
for summary of call, put a formal name for the user, such as Mr. John or Dr. Smith, dont put his first name
for summary of call, put a formal name for the user, such as Mr. John or Dr. Smith, dont put his first name
1 vote -
Add integration for the RingSense for RingCX icon within the RingCentral app interface
Request to integrate the RingSense for RingCX icon into the RingCentral app interface to improve accessibility and visibility for users. Currently the icon only shows in the RingCentral app if the account has RingSense for Sales. The icon should be positioned consistently with other app features and allow users to easily launch or access RingSense for RingCX functionality directly from the main app UI.
Acceptance Criteria:
RingSense for RingCX icon is visible within the RingCentral app UI.
Icon links to or opens RingSense for RingCX features.
Placement is consistent with existing design standards.
Available for users with appropriate permissions.
1 vote -
Template Tab with Pre-Configured Questionnaire
Introduce a new "Template" tab within the RingSense conversation overview screen alongside the existing tabs (Transcript, Trackers, AI Coach, Next Steps, Q&As).
This Template tab would allow admins to pre-configure question templates (such as a pre-screen questionnaire or sales scripts) and have RingSense AI automatically extract answers from the conversation based on the transcript/audio data.How This Differs From Existing Trackers, Q&As, and Other RingSense Features
While RingSense already provides powerful tools like Trackers and Q&As, the Template Tab introduces a fundamentally different workflow and user experience:
Trackers are keyword or phrase-based detections that flag when specific terms appear in…1 vote -
AI email follow up button
You need to add Follow Up button for RingSense CX so that CX team can follow up with customer after the call. It doesn't make sense that ringsense CX doesnt have option to add that button
1 vote -
ai notes should also work on plugin
ai notes should also work on plugin
1 vote -
upload knowledge bases in one upload
Have a way to upload knowledge bases links on AI Receptionist in one upload.
1 vote -
Option in AI notes for Name correction
Option in AI to put our name with correct spelling somewhere in the program so when we have long notes, it has our names spelled right.
1 vote -
AI note taking after a recorded phone call
When you get done with a phone call that is being recorded, I would like AI to transcript that phone call to AI notes automatically.
1 vote -
change profile photo
just to have the option to change the profile photo would be good
1 vote -
Knowledge hub accept MP3 file upload
Would like to have an option to upload MP3 files other than DF, DOC, DOCX, CSV, or TXT files
1 vote -
ServiceNow Integration for RingSense
Customers need a way to seamlessly integrate RIngSense Summaries, Transcripts, and Recording links into ServiceNow
1 voteThis integration is now live
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AI Reception frequently asked questions
A back up for frequently asked questions, or a password to protect before deleting the whole section.
I thought I was deleting one question that wasn't working, and the whole AI frequently asked questions is now deleted, with no way to retrieve all the work we put in.
:)
1 vote -
Ability to hide or remove the " Blocked" caller id in RingCentral app.
Ability to hide or remove the " Blocked" caller id in RingCentral app.
1 vote -
transcribe 2 language
I would suggest it be a useful feature to have the ability to transcribe French Calls into English for review. This way the call is able to be reviewed or used for training purposes in both languages.
1 vote
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