779 results found
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Ability to to modify Interaction Summary and Filters
When a call is received, please note that the interaction summary may take some time to populate after the call ends. This delay is expected as the system processes the call details.
Additionally, the available filters in the interactions section (such as Coaching and Scorecard) are part of the default system design. At this time, these filters cannot be removed or customized.
1 vote -
Filter Only Low CSAT Scores (True Negative Feedback)
Currently, when selecting “No” in the interactions view for a CSAT question, it includes all responses marked as “No”, but these can still have different scores (e.g., 6, 4, 2, 1).
I would like the ability to filter and view only truly negative feedback (low scores) — for example:
Show only interactions with low ratings (e.g., 0–4 or 0–5)
Exclude higher “No” scores like 6 if they are not considered critical
Allow quick identification of the most problematic customer experiencesExpected behavior:
Click on a question
Select a filter (e.g., “Low Score” or “Critical Negative”)
See only the interactions with…1 voteThanks for the fantastic idea. It has been added to our roadmap. Our team is reviewing and will get back once we've a committed ddate
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1 vote
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Set AI Receptionist Agent profile / personality to be more formal and professional preventing it from telling jokes when asked by a caller.
A customer observed that when the AI is asked to tell a joke, it responds appropriately and even prompts for follow-up requests, such as asking for another joke or the topic of interest.
Can you add a setting to AI Receptionist Agent profile / personality to be more formal and professional preventing it from telling jokes when asked by a caller.
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AI-Powered Negative Feedback & Lawsuit Risk Alert System
We propose implementing an AI-driven feature that automatically detects potential lawsuit risks or negative client feedback across communication channels (e.g., emails, messages, support tickets). When such signals are identified, the system will trigger an immediate email notification to designated stakeholders for timely intervention.
Business Objective
Enable proactive handling of client dissatisfaction
Reduce the risk of legal escalation
Improve customer experience through real-time response
Strengthen organizational risk managementTrigger Conditions
Detection of strongly negative sentiment
Mention of legal-related keywords or phrases
Repeated complaints within a defined timeframeExpected Outcome
Faster response to critical client issues
Prevention or mitigation of potential lawsuits…1 vote -
Daily recap that highlights best call scores, lowest call scores and topics of frustrations from previous day.
Daily recap that highlights best call scores, lowest call scores and topics of frustrations from previous day. Maybe display how the day itself scores against the month or defined range of your choice.
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adjust ace summary length
Allow users to set a default summary length for all outbound calls
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Train the AI to customize the call summary specific to the company
Allow the end user to train the AI notetaker on the summary of calls. They could submit information specific to the company, definitions of common words and phrases used by the sales team, and specific instructions on bullet points to include in a summary. This would allow consistent notes with real objectives, and next steps to flow into the CRM.
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Associate AIR with a specific Cost Center
Need to have AIR bundles and usage billed back to specific cost centers
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Customer should have the option to dial an extension immediately.
Customers should immediately be given the option to enter the extension of the party they would like to speak to if they choose to avoid the AIR receptionist. This would be helpful in making the process more efficient for certain customers and avoid the extra unnecessary time that will count against our useage.
1 vote -
"record user name" option for AIR stand-alone accounts
Callers leaving a voicemail for an AI receptionist are hearing the user’s recorded name. The customer does not want callers to hear the person's name in the voicemail greeting. There should be an option to edit the "record user name" just like with the regular plans that RingCentral has.
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AI Receptionist After Hour Setup
A customer would like a clear setup for the AI Receptionist during after-hours. They are requesting features such as scheduling a callback, capturing caller information, sending the information via message/SMS to a team group, and/or forwarding the call to a specific person so the customer can be assisted in case of an emergency.
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AI is not speaking the caller language entirely all through out the call flow
If a caller speaks Spanish and the AI responds in Spanish, the transition from Spanish to English is currently considered normal behavior in a multilingual setup, since English is configured as the primary language. One way to prevent this would be to set Spanish as the only language with no secondary language; however, the client has declined this option. Given the current configuration—English as the main language and Spanish as the secondary language—is it possible for the AI to continue the conversation entirely in Spanish once the caller begins speaking Spanish, and maintain that language consistently until the call is…
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1 vote
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call transcription in ringcentral app when calls are made through salesforce
Unable to easily view the call transcript when calls made thru salesforce.
A user who had ACE, can see an option to view the transcript where the other users who doesnt have ACE cant see the transcript when calls are made thru salesforce.It could be better if the calls made thru salesforce or RC app are available to be viewed and access still thru RC app.
1 vote -
Include the call's duration to be included in the AI notes call summary that are emailed following a call
After a call is ended, an email is sent to the user with call summary using AI notes. Currently, the duration of the call is not in that email. It would be tremendously helpful if it was indicated with the call information.
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appointment booking
I want to change my current email to a different email in my AI booking option
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AI announces Itself
I made a phone call with one of my usual clients a local hospital. During the phone call a social worker did not feel comfortable with the AI recording system and asked if it is secure line because of HIPPA Rules and did not continue the conversation.Hopefully a recording can be added stating “ For quality assurance AI is taking notes on a secured system and or line” Thank you for your attention to this matter.
1 vote -
Create an option within the call script to move the post script summary do a different position in the script.
Currently, there is a post script summary that shows for users at the end of the script. However, if a call is requeued, like to a post call survey, the summary doesn't come up for the user. I would like to populate this post script summary earlier in the script to enable the last page of the script to stay as a button for requeuing to the survey
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call forwarding from AI to a external number ,costumer want to see if the call comes from AI or a private call
Costumer like to see when Ai transfer a call to his non RingCentral number if this is a AI call or a private call . As for now only a number showed up .
1 vote
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