779 results found
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AIR - External Transfer using Transfer by Context
Customer has multiple external numbers that needs to ring using the transfer by context. We created a custom rule on one of the extensions (Ext 101) to ring the numbers. However, AI receptionist still indicates the name of the extension prior transferring the call. It could be better if AI receptionist will instead state the name of the rule or give a category to select of which rule the context is intended to be transferred and AIR will indicate the name of the rule instead of the name of the extension.
1 vote -
Include conversations with AI Receptionist to be processed by ACE.
Include conversations with AI Receptionist to be processed by ACE.
1 vote -
Total login event on Utilization Report
Currently the utilization report # of logins counts unique login days and not total number of logins within a given day. Customers look for total logins when searching utilization reports.
1 vote -
Allow AI Receptionist (AIR) to Transfer Calls Directly to
Currently, RingCentral’s AI Receptionist (AIR) can capture leads and transfer calls based on contextual routing, but there is no option to send the call directly to a message-only extension (an extension that accepts messages or voicemail without ringing a user device) once lead capture or other AI interactions are complete. Adding this capability would allow businesses to automate follow-up without requiring the call to ring a live extension.
1 vote -
contacts
Allow Call Log and RingSense to filter by a group of contacts
1 vote -
An option to manually delete AI Notes using the RingCentral app without compromising the account’s data retention policy.
An option to manually delete AI Notes using the RingCentral app without compromising the account’s data retention policy.
The customer is requesting an option to manually delete AI Notes within the RingCentral app without affecting the account’s data retention policy.
1 vote -
Automate Appointment Creation for AI Receptionist Using Microsoft 365
Feature Title:
Support Microsoft 365 (MS365) Calendar Integration for AI Receptionist Appointment AutomationProduct / Area:
AI Receptionist – Appointment SchedulingCurrent Behavior:
At present, the AI Receptionist can only automate appointment creation using Outlook Calendar or Google Calendar. These are the only two supported calendar integrations for automatic scheduling.Requested Enhancement:
Enable Microsoft 365 (MS365) Calendar integration as an additional option for automating appointment creation through the AI Receptionist.Proposed Behavior:
When AI Receptionist books an appointment, customers should be able to select Microsoft 365 Calendar as the target calendar, allowing appointments to be automatically created and synced within…1 vote -
Allows Administrator to create bulk tracker feature through its admin settings in RingSense
Administrator would like to have an option to create trackers in bulk mode in RingSense
1 vote -
Capture every call data to CRM, not just on transfer
Today, it seems like AIR will populate data to CRM only upon the caller's "request" to transfer out either with a contextual transfer or just by asking to transfer to a human. As a small business owner myself, I'd like to capture data into CRM on EVERY caller that takes the time to dial my phone number.
1 vote -
VideoPro Extension Email Integration with AI Receptionist Appointments and Calendar
The proposal is to allow users with VideoPro extensions—specifically their email accounts associated with these extensions—to also be assigned appointments in the AI Receptionist system. This would enable these appointments to automatically appear in their calendars, just like RingEX users, improving workflow flexibility and integration across platforms.
1 vote -
Expand email notification options in ACE
We need to expand the notification options in ACE/RingSense to include HTTP POST Webhook, Custom Email Address, SMS, or RingCentral Message Alert. Today RingSense only supports an email to the supervisor's fixed email address. We need the ability to trigger a notification via webhook, an alert post to a Glip Message channel, an SMS alert, or an alert to a different email address.
1 vote -
1 vote
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AIR for Text
We love to utilize AIR to enhance our text messaging support. For instance, when a customer sends an SMS to our main number, AIR automatically responds with an SMS to assist them, similar to how it would handle a phone call.
1 vote -
When reviewing calls, it would be great to see hold time vs talk time differently. Currently, it does not differ.
With our previous phone provider, from the bar of the actual call, it would gray out the hold time and show live talk time as blue. Currently, it all shows as blue. You have to listen to the call all the way through before you know when the hold ends.
1 vote -
1 vote
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Sync Salesforce Call Disposition Values to RingSense
Customers would like RingSense to automatically receive and display call disposition values recorded in Salesforce. Currently, Salesforce Task Type (and other disposition-related fields) cannot be pushed into RingSense, requiring users to manually enter dispositions separately within RingSense. This creates duplicate work and increases the risk of inconsistent or incomplete disposition data.
1 vote -
AI recordings in App and Notifications
Allow call recordings from AI in the app. Also notifications to email / app when AI takes a call.
1 vote -
search interactions by the interactions code that prints on the scorecard report csv
I would like to be able to search interactions by utilizing the interactions ID code that prints from the score card report csv column A. This will allow managers to quickly identify and access the calls.
1 vote -
Bulk/Mass delete "Interactions" in RingSense
Would be better if there's an option to have an option to multiple delete recordings in interactions tab in Ring Sense.
1 vote -
Insider threat detection using AI by Data-Mining call transcripts
I am from the security operations team.
I worked on several incidents related to social engineering that originated from calls. Plus, people are giving away sensitive info to untrusted callers.I think we need a security feature that data mines such transcripts and senses the context to see if they include confidential info or info that sounds like a scam. Then generate an alert for the security and IT team. This would help prevent many social engineering attempts, which initially start with failure and then end up being successful. This can be a useful feature to generate revenue as it…
1 vote
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