Ability to assign multiple reporting managers to a member/team
Request is for the ability to assign multiple reporting managers to multiple members/teams across the board. Stated in another way, the goal is for RingSense to support multiple managers per agent within the RingSense hierarchy. This could be especially helpful for BPOs, which often have agents working for more than one client, so in addition to supporting multiple managers per agent, there needs to be a way to support managers from different clients looking at the same agent but only focusing on the respective manager’s aligned business' calls.
Christopher Abdulla
shared this idea
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Steven
commented
This is a big deal, admins need the ability to give multiple managers to an individual. Perhaps more succinctly - we need to be able to set managers at a team level because if we want to set up various listening capabilities - for example - we want branch managers to listen to their employees messages and see them scored, we want the regional to be able to see the branches, we want the training department to see the whole companys - however if you can't set it at the team level unfortunately, so managers will see everything in a team they belong to
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John
commented
So in our case, we have junior associates learning their position from a junior team manager but also receives instruction from the specialty group manager that they would graduate to over time.