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5 results found

  1. French Canadian language support

    Request to leverage RingSense for customer claim calls, however they service all of Canada.

    Quebec law requires that they serve customers in Quebec in French.

    26 votes

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    1 comment  ·  Other  ·  Admin →
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  2. Integration with Zendesk

    CRM Integration with Zendesk. This will be key for both RingSense for Sales and RingSense for RingCx. Zendesk is currently 1/2 CRM integrations we have for RingCx. Very popular integration for MVP and CC accounts.

    10 votes

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    Implemented  ·  1 comment  ·  RingSense AI for Sales  ·  Admin →
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  3. Ability to search by phone numbers without having to follow a specific format

    Ability to search by a customer's phone number in the search bar without having to follow a specific format. Right now the search bar seems overly dependent on the number format (w/ plus sign, hyphenated, etc.)

    7 votes

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    Implemented  ·  2 comments  ·  RingSense AI for Sales  ·  Admin →
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  4. Clean up and shorten the document formatting of the downloadable transcription in RingSense

    Some customers are using RingSense to capture call transcriptions of calls. The RingSense transcript download file (PDF) is formatted beautifully, however it is very inefficient from a document space management standpoint. with calls between 60 and 90 minutes, call transcript downloads are close to 50-60 pages in the PDF.

    4 votes

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    Implemented  ·  0 comments  ·  RingSense AI for Sales  ·  Admin →
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  5. RingSense to be accessible through RingCentral app

    Customers with RingSense will have the option to access it through their RingCentral Web/Desktop applications to easily manage the service instead of having to login separately.

    2 votes

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    Implemented  ·  0 comments  ·  RingSense AI for Sales  ·  Admin →
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