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RingSense & AI

RingSense & AI

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23 results found

  1. Being able to use RingSense on call queue calls would be greatly helpful. At this point RingSense captures all non-queue calls and only a handful of queue calls, but a bulk of our inbound call handling is done through a call queue, effectively making RingSense useless for our use case.

    44 votes
    5 comments  ·  RingSense  ·  Admin →
    How important is this to you?
  2. Request to leverage RingSense for customer claim calls, however they service all of Canada.

    Quebec law requires that they serve customers in Quebec in French.

    27 votes
    1 comment  ·  Other  ·  Admin →
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  3. Ability to transcribe calls spoken in Spanish in Spanish within the RingSense transcript with the added functionality to translate to English if managers cannot speak/read Spanish

    32 votes
    8 comments  ·  Other  ·  Admin →
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  4. Customers with RingSense accounts would like to Integrate and have requested API Access.

    21 votes
    3 comments  ·  RingSense  ·  Admin →
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  5. To increase user adoption, RingSense (for Sales) should alert the Manager when there is relevant information. For example:
    - if a manager leaves a coaching comment, a notification gets sent
    - a weekly summary to show week over week progress for the AE and his/her manager.
    - an email to remind that the manager has not reviewed any recordings for a specific period of time (for his/her team or for a specific individual).

    20 votes
    0 comments  ·  RingSense  ·  Admin →
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  6. Ability to export reports such as trackers, and scorecard data into csv files.

    This can be used to measure improvement over time for specific teams or individuals, correlate data with external measures, and provide better reporting insights that can impact revenue using the tool.

    7 votes
    0 comments  ·  RingSense  ·  Admin →
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  7. The ability to create negative trackers and receive alerts when they are triggered would be a valuable feature. For instance, if a tracker for negative customer sentiment is triggered, it can automatically notify the manager.

    7 votes
    0 comments  ·  RingSense  ·  Admin →
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  8. RingSense for Sales CRM Integrations need to be able to query for phone numbers from any and all phone number objects.

    For example:
    Mobile Phone
    Other Phone
    Home Phone
    Secondary Phone
    Assistant Phone

    5 votes
    Implemented  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?
  9. Request is for the ability to assign multiple reporting managers to multiple members/teams across the board. Stated in another way, the goal is for RingSense to support multiple managers per agent within the RingSense hierarchy. This could be especially helpful for BPOs, which often have agents working for more than one client, so in addition to supporting multiple managers per agent, there needs to be a way to support managers from different clients looking at the same agent but only focusing on the respective manager’s aligned business' calls.

    7 votes
    Implemented  ·  2 comments  ·  RingSense  ·  Admin →
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    • Add an option to filter by Scorecard completed, similar to the feedback filter.
    • Ability to filter further by scorecard completed by selected manager or admin would also be helpful.
    10 votes
    1 comment  ·  RingSense  ·  Admin →
    How important is this to you?
  10. CRM Integration with Zendesk. This will be key for both RingSense for Sales and RingSense for RingCx. Zendesk is currently 1/2 CRM integrations we have for RingCx. Very popular integration for MVP and CC accounts.

    10 votes
    Implemented  ·  1 comment  ·  RingSense  ·  Admin →
    How important is this to you?
  11. The suggestion is to add an easily accessible button for customers to submit feature ideas and report issues in the native platform.

    10 votes
    Implemented  ·  0 comments  ·  RingSense  ·  Admin →
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  12. Request is to send the AI transcript notes to a third party tool with integration or via a Zapier connector/subscription API.

    3 votes
    0 comments  ·  RingSense  ·  Admin →
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  13. Customer feedback: Have an API that sends the transcript to Salesforce. RingSense to send call transcripts to Salesforce.

    Significance: Once the call has successfully been transcripted by RingSense the entry should be sent or integrated with Salesforce.

    4 votes
    How important is this to you?
  14. Ability to search by a customer's phone number in the search bar without having to follow a specific format. Right now the search bar seems overly dependent on the number format (w/ plus sign, hyphenated, etc.)

    7 votes
    Implemented  ·  2 comments  ·  RingSense  ·  Admin →
    How important is this to you?
  15. As an example, an organization needs for the receptionist to say "xyz" during each call. Would like to be able to filter on calls where that does not take place (i.e. calls that do not have that tracker).

    8 votes
    0 comments  ·  RingSense  ·  Admin →
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  16. Ability to filter to only inbound calls. And also only calls over a certain time threshold such as 30 or 60 seconds.

    1 vote
    0 comments  ·  RingSense  ·  Admin →
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  17. Some customers are using RingSense to capture call transcriptions of calls. The RingSense transcript download file (PDF) is formatted beautifully, however it is very inefficient from a document space management standpoint. with calls between 60 and 90 minutes, call transcript downloads are close to 50-60 pages in the PDF.

    4 votes
    Implemented  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?
  18. Request to have integration between RingSense and MS Teams (ability to import recordings into RingSense for Sales). This could open up a huge SAM since we have a lot of customers using the Embedded App.

    4 votes
    0 comments  ·  RingSense  ·  Admin →
    How important is this to you?
  19. Add an icon, similar to the copy-and-paste layout for call summary, to easily copy-and-paste the call transcript.

    5 votes
    Implemented  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?
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