Settings and activity

26 results found

1. Audit Trail custom filtering

   6 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   John supported this idea  ·  May 1, 2024

2. Audit Trail for each sites

   5 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   John supported this idea  ·  May 1, 2024

3. Add keyboard shortcut/ hot key to end a phone call

   11 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   John commented  ·  Apr 16, 2024  ·  Edit…  ·  Delete…

   If we can add this feature to the Chrome extension to allow for shortcuts and hot keys

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   John supported this idea  ·  Apr 16, 2024

4. dscp tagging

   4 votes

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   0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   John shared this idea  ·  Apr 11, 2024

5. Be able to retrieve a call that was transferred

   8 votes

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   Under Review  ·  4 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   John supported this idea  ·  Apr 8, 2024

6. performance report refresh rate

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   2 votes

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   0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   John shared this idea  ·  Apr 8, 2024

7. bridged call appearance (Avaya type)

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   1 vote

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   0 comments  ·  Phone & Messaging » General Phone  ·  Edit…  ·  Delete…  ·  Admin →
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   John shared this idea  ·  Apr 5, 2024

8. Allow multiple supervisors to monitor a call simultaneously

   33 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   John supported this idea  ·  Apr 5, 2024

9. It should be noticeable when other people have redirected their phone

   11 votes

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   0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   John supported this idea  ·  Apr 5, 2024

10. prevent from call loops

    11 votes

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    0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    John supported this idea  ·  Apr 5, 2024

11. Automatically setting the user in call queue to unavailable when the user miss a call

    16 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    John supported this idea  ·  Apr 5, 2024
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    John commented  ·  Apr 5, 2024  ·  Edit…  ·  Delete…

    I would add the ability to logoff all agents after a given time period to deal with agents who forget to logoff after their shift

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12. Display number while transfer

    12 votes

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    0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    John supported this idea  ·  Apr 5, 2024

13. Make blacklisted international phone numbers easier for admins to identify

    15 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    John supported this idea  ·  Apr 5, 2024

14. Status in meeting should has the length of absence

    14 votes

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    0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    John supported this idea  ·  Apr 5, 2024

15. Call Park Ringing | Add option to not ring on everyone's phones when a call is parked

    12 votes

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    0 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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    John supported this idea  ·  Apr 5, 2024

16. Non-Super Admin users can elevate themselves to a Super Admin.

    85 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    John supported this idea  ·  Apr 5, 2024

17. We need the ability to add more than 100 members to HUD (Heads up display). Currently, there is a limit of 100.

    29 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    John supported this idea  ·  Apr 5, 2024

18. configurable change time of presence status to inactivity

    23 votes

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    2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    John supported this idea  ·  Apr 5, 2024

19. No Audit Log entry for Template modifications

    23 votes

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    1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    John supported this idea  ·  Apr 5, 2024

20. Improve "Security Notice from RingCentral" Emails

    30 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    John supported this idea  ·  Apr 5, 2024