← RingCentral Ideas

Settings and activity

32 results found

  1. User Status on Exported Performance Reports

    10 votes
    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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    John commented  · 

    Would it be possible to have User Status and Ext. available in the User Column KPI's, so that it can be toggled on or off depending on the recipient of the report. Some users do not need the extra column(s) taking up room on the PDF.

    John supported this idea  · 

  2. Call Log - Enhancements

    48 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Accessibility  ·  Admin →
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    John commented  · 

    We are a multi-Site configuration where each Site is a separate company and call logs and recordings need to be kept separate. If we could have the ability of a manager level associate have access to save their own filters and as stated above select multi-users and/or select departments or teams without having to grant Company Call Log - View Only which exposes call logs of users outside their own Site

    John supported this idea  · 

  3. Users - Department Groups (replacing User Groups?)

    14 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    John supported this idea  · 

  4. allow role domain to be selected during new account creation

    1 vote
    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    John shared this idea  · 

  5. Download User List with All Settings/Permissions etc

    16 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    John commented  · 

    especially important around who is listed with Auto Record turned on. If not in the user download section at least offer it in the Auto Receptionist/General Settings/Call Recording/Extension to Record Edit list

    John supported this idea  · 

  6. Ability to assign multiple reporting managers to a member/team

    7 votes
    Implemented  ·  2 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    John commented  · 

    So in our case, we have junior associates learning their position from a junior team manager but also receives instruction from the specialty group manager that they would graduate to over time.

    John supported this idea  · 

  7. RingCentral Sync with Salesforce Contacts

    28 votes
    Under Review  ·  6 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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    John supported this idea  · 

  8. bridged call appearance Call/Line shared control

    1 vote
    1 comment  ·  Phone & Messaging » General Phone  ·  Admin →
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    An error occurred while saving the comment
    John commented  · 

    This idea is more centered around the RC desk phone pairing function and shared control of call/line appearances.

    John shared this idea  · 

  9. Multisite - support for 'site' contacts Directory limited, not entire company

    15 votes
    New  ·  2 comments  ·  Phone & Messaging » Contacts  ·  Admin →
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    John supported this idea  · 

  10. Audit Trail Enhancements

    207 votes
    64 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!


    In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

    John supported this idea  · 

  11. Add keyboard shortcut/ hot key to end a phone call

    11 votes
    Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Admin →
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    John commented  · 

    If we can add this feature to the Chrome extension to allow for shortcuts and hot keys

    John supported this idea  · 

  12. dscp tagging

    4 votes
    0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    John shared this idea  · 

  13. Be able to retrieve a call that was transferred

    10 votes
    Under Review  ·  4 comments  ·  Phone & Messaging » Other  ·  Admin →
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    John supported this idea  · 

  14. Performance report refresh rate

    7 votes
    Under Review  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    John shared this idea  · 

  15. Allow multiple supervisors to monitor a call simultaneously

    43 votes
    Under Review  ·  5 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    John supported this idea  · 

  16. It should be noticeable when other people have redirected their phone

    11 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    John supported this idea  · 

  17. prevent from call loops

    11 votes
    0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    John supported this idea  · 

  18. Automatically setting the user in call queue to unavailable when the user miss a call

    18 votes
    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    John supported this idea  · 
    An error occurred while saving the comment
    John commented  · 

    I would add the ability to logoff all agents after a given time period to deal with agents who forget to logoff after their shift

  19. Display number while transfer

    13 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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    John supported this idea  · 

  20. Make blacklisted international phone numbers easier for admins to identify

    19 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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    John supported this idea  · 
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