Settings and activity
13 results found
-
5 votes
-
18 votes
Steven
supported this idea
·
-
7 votes
An error occurred while saving the comment Steven
supported this idea
·
-
2 votesSteven
shared this idea
·
-
6 votesSteven
supported this idea
·
-
285 votesSteven
supported this idea
·
-
8 votesSteven
supported this idea
·
-
59 votesSteven
supported this idea
·
-
1 voteSteven
shared this idea
·
-
1 voteSteven
shared this idea
·
-
7 votes
An error occurred while saving the comment Steven
commented
yeah this is really quite an oversite
-
116 votes
-
7 votes
An error occurred while saving the comment Steven
commented
This is a big deal, admins need the ability to give multiple managers to an individual. Perhaps more succinctly - we need to be able to set managers at a team level because if we want to set up various listening capabilities - for example - we want branch managers to listen to their employees messages and see them scored, we want the regional to be able to see the branches, we want the training department to see the whole companys - however if you can't set it at the team level unfortunately, so managers will see everything in a team they belong to
Steven
supported this idea
·
Agreed, our company has extremely high call volumes, with small amounts of staff. It's not uncommon for a worker to need to juggle 2-4 calls at the same time. So, in our use case, we want to set up secondary and tertiary call parks to make sure none of the calls are lost. this would quickly ramp up over 100 park locations