← RingCentral Ideas

Settings and activity

13 results found

  1. IVR Fax and SMS options

    5 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?

  2. Call queue texting

    18 votes
    Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Steven supported this idea  · 

  3. Call Park Location Limit increase

    7 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Steven commented  · 

    Agreed, our company has extremely high call volumes, with small amounts of staff. It's not uncommon for a worker to need to juggle 2-4 calls at the same time. So, in our use case, we want to set up secondary and tertiary call parks to make sure none of the calls are lost. this would quickly ramp up over 100 park locations

    Steven supported this idea  · 

  4. Custom ringtone for call queue

    2 votes
    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Steven shared this idea  · 

  5. Ability to manually forward the calls waiting in queue to voicemail

    6 votes
    1 comment  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    Steven supported this idea  · 

  6. Ability to assign Custom Fax Cover Page to all Users with Extensions (Company )

    284 votes
    Planned  ·  93 comments  ·  Phone & Messaging » Fax  ·  Admin →
    How important is this to you?
    Steven supported this idea  · 

  7. Assign custom company common fax cover sheet

    8 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Steven supported this idea  · 

  8. Call Queue Members Should Be Able to Receive SMS from the Call Queue Direct Numbers

    54 votes
    Under Review  ·  6 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Steven supported this idea  · 

  9. Highlight Overrides in Template

    1 vote
    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Steven shared this idea  · 

  10. notification size

    1 vote
    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Steven shared this idea  · 

  11. Disable the Accidental Key Press

    7 votes
    New  ·  2 comments  ·  Phone & Messaging » General Phone  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Steven commented  · 

    yeah this is really quite an oversite

  12. ability to have one centralized SMS/MMS inbox for all users to see the send/receive SMS/MMS

    115 votes
    Under Review  ·  14 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?

  13. Ability to assign multiple reporting managers to a member/team

    7 votes
    Implemented  ·  2 comments  ·  RingSense & AI » RingSense  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Steven commented  · 

    This is a big deal, admins need the ability to give multiple managers to an individual. Perhaps more succinctly - we need to be able to set managers at a team level because if we want to set up various listening capabilities - for example - we want branch managers to listen to their employees messages and see them scored, we want the regional to be able to see the branches, we want the training department to see the whole companys - however if you can't set it at the team level unfortunately, so managers will see everything in a team they belong to

    Steven supported this idea  ·