Summary:
Currently, to ensure proper call routing, our team must add and maintain custom rules for every employee across all AI Receptionists. This is time-consuming, not scalable, and does not align with the intended functionality of transfer by name.

Request:
We request that the AI Receptionist be enhanced so that transfer by name works correctly without the need for custom rules for each employee. The system should automatically recognize active users by name across all AI Receptionists, improving efficiency and ensuring a consistent caller experience.

Benefits:

Reduces administrative overhead of manually managing custom rules for each user.

Ensures transfer-by-name functionality works as intended, leading to fewer misrouted calls.

Improves scalability for organizations as employee count and AI Receptionist deployments grow.

Enhances the overall caller experience by making transfers faster and more reliable.