Settings and activity

454 results found

1. Import and Sync Contacts from an External Directory to the Admin Portal

   4 votes

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   New  ·  0 comments  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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   Margarette supported this idea  ·  Mar 9, 2026

2. SMS Channel Token Lifecycle

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   New  ·  0 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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   Margarette supported this idea  ·  Mar 9, 2026

3. Ability to Download List of Users with SMS Feature Enabled

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   New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Margarette supported this idea  ·  Mar 2, 2026

4. Download SMS logs with Customized Columns

   5 votes

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   New  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Margarette supported this idea  ·  Mar 2, 2026

5. SMS reports for individual users total SMS sent inbound and outbound

   6 votes

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   New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Margarette supported this idea  ·  Mar 2, 2026

6. Super Admin to access other user extensions access

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   New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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   Margarette supported this idea  ·  Feb 27, 2026

7. Manager Access to Automatic Call Notes (AI Transcript) for Other Users

   29 votes

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   New  ·  2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA)  ·  Delete…  ·  Admin →
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   Margarette supported this idea  ·  Feb 27, 2026

8. To be able to Sign-out all agents in BULK

   7 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Margarette supported this idea  ·  Feb 13, 2026

9. Number of calls forwarded KPI in Analytics

   6 votes

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   Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Margarette supported this idea  ·  Feb 9, 2026

10. Admin Portal alert if a phone is offline

    20 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Margarette supported this idea  ·  Feb 6, 2026

11. Transferred calls ring back to original person if the person the call was transferred to can't/doesn't answer

    7 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Margarette supported this idea  ·  Jan 30, 2026

12. RE: Customize Call recording reminder emails

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Margarette supported this idea  ·  Jan 26, 2026

13. Call Queue: Simultaneous | Add more than 50 members

    62 votes

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    Under Review  ·  21 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Margarette supported this idea  ·  Jan 23, 2026

14. ROLES: SELECTIVE CALL LOGS / RECORDINGS ACCESS

    24 votes

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    Under Review  ·  12 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Margarette supported this idea  ·  Jan 22, 2026

15. Being able to receive calls from multiple Ring Central accounts at the same time, without toggling accounts.

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Margarette supported this idea  ·  Jan 20, 2026

16. Global Address Book

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » Contacts  ·  Delete…  ·  Admin →
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    Margarette supported this idea  ·  Jan 12, 2026

17. It would be a great option if AI can be used to pick up phone calls not automatically, but only after 3 phone rings and no answer.

    9 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Receptionist (AIR)  ·  Delete…  ·  Admin →
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    Margarette supported this idea  ·  Jan 9, 2026

18. Allow a Call Queue to disable voicemail

    56 votes

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    Future Consideration  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Margarette supported this idea  ·  Jan 6, 2026

19. Ring Settings in Call Queue

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Margarette supported this idea  ·  Jan 6, 2026

20. Configurable call queue Ring Settings per call queue member

    4 votes

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Margarette supported this idea  ·  Jan 6, 2026