Allow Dashboard to be available to agents
Currently, the Dashboards can only be shared with staff with Admin rights. Agents cannot see when others are on a break or at lunch. When you have a lot of agents and they cannot see whether the person before them has returned, it makes it difficult to assure proper staffing. Also, it is difficult to make sure that everyone is properly logged out at the end of the day if there is no supervisor on the shift.
2
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Malinda
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