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162 results found

  1. The RingSense transcriptions have profanity censored out. It would be helpful for us to have the ability to have an option for how the transcripts are censored. The context of profanity within a call is very important for us as a law office to have the most accurate transcripts possible.

    8 votes

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    New  ·  1 comment  ·  RingSense  ·  Admin →
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  2. I'm sitting here reviewing calls and I'd love a way to just forward the recording via email right from this screen.
    I don't even see a download option anywhere that's visible.
    tks!

    2 votes

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    New  ·  0 comments  ·  RingSense  ·  Admin →
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  3. Yes and No are great, but sometimes, the item doesn't apply and shouldn't be considered in the agents overall score, while the rest of the card still does...

    8 votes

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  4. An option to configure RingSense that is integrated with Zapier to ensure transcriptions are always delivered in the original language like French without translation.

    2 votes

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  5. Customers with RingSense accounts would like to Integrate and have requested API Access.

    21 votes

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    3 comments  ·  RingSense  ·  Admin →
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  6. Call ID: The ID attached to the initial conversation should also be visible in the ring sense.

    2 votes

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  7. The suggestion is to be able to have a payment option for customers to be able to retain the calls in RingSense for a longer period of time. Many customers need this for compliance purposes. A related request would be to be able to extend the retention based on factors like call duration, call queue and extension.

    32 votes

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    Under Review  ·  2 comments  ·  RingSense  ·  Admin →
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  8. An option to remove the icon from the RingCentral App that routes to RingSense. This works for companies that are using a specific extension to log in multiple members of the organization using the same credentials for the app. Access directly to RingSense may cause security issues if the members logging in are not supposed to be able to access RingSense.

    2 votes

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    New  ·  1 comment  ·  RingSense  ·  Admin →
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  9. Add the option for admins to delete a ring sense recording, when auto recording in on for a line a rep may make a personal call or be discussing personal matters w/ company that should not be recorded

    1 vote

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  10. AI to translate more languages into English not just Spanish and French. There is a higher need for Portuguese, Mandarin, Cantonese, Arabic and Hindi

    1 vote

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  11. Integrate AI into live phone calls. Create the ability for an employee to speak in English, and have the AI translator say it in Spanish for the client. Vice versa- If a client speaks Spanish the AI translator would say it to me in English. We would benefit from this not just for Spanish-English but for other languages as well.

    2 votes

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  12. 2 votes

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  13. Currently, the system is designed to display scorecards based on the call category.
    It would help if the system has the ability or option to show all scorecards for every call, regardless of the call category.

    2 votes

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  14. Requesting to be able to integrate lawmatics crm to ringsense

    2 votes

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  15. This is for a 50 User Opp Champro Sports for their Field Sales and Marketing Team. They are planning a move to Oracle in early 2025 and they loved the RS4S Demo yesterday.

    2 votes

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  16. Currently, the Summary, transcripts, notes and data fetched based on the recordings are are showing a logs on the Salesforce, customer wants to also have these data posting in the Notes section of the Salesforce.

    1 vote

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  17. Toggle permissions within Call Monitoring.

    For example, I would like to allow all users to Whisper and barge on calls, but not have the ability to Silently Monitor calls. Additionally, it would be an ideal option to not allow internal calls to be silently listened to.

    As a 'barger' when taking notes the other two extensions are merged into one. Separating them would help when reviewing notes. It would also be helpful if the original caller's notes added the barger. Their notes do not appear to reflect the addition of the barger.

    Finally, when having a conference call, it does…

    1 vote

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  18. Have the ability for the Admin to generate more reports dashboard-style and be able to export it other than the utilization and the Trackers dashboard. Being able to filter through and run different reports will help us have a better understanding of the things that matter to us the most.

    10 votes

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    0 comments  ·  RingSense  ·  Admin →
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  19. Ability to have newly added trackers to the system run against existing call recordings (as opposed to just call recordings moving forward).

    22 votes

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    Under Review  ·  0 comments  ·  RingSense  ·  Admin →
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  20. Customer is looking to be able to analyze Google Meets meetings in RingSense for Sales

    3 votes

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