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  1. Right now, when the customers transfer the call to another user, the smart notes are still showing as the person who transferred the call and the recipient. Please fix it so that smart notes will reflect the parties who are having the conversation.

    6 votes

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  2. "Overall, I mean, let's say you have the message template, but what is the sense If it doesn't change the name in the message automatically, for an example you have a message,

    Dear XXX, I would like to...

    The automation thing that is missing is to make the XXX to change automatically in the customer's name, it could be done by AI or just a simple variable."

    2 votes

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  3. Enable Ringsense AI - enable captioning and or live transcriptions for phone calls

    4 votes

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  4. Change AI Pre-recorded message before transcribing

    3 votes

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  5. Add AI ability to transcribe notes for calls made in other languages, specifically, Spanish. Please!

    2 votes

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  6. just like CALL RECORDING works on all phones regardless of method dialed or answered (via Ring Central App and physical Desk Phones / VOIP), please make AI NOTE TAKING work on VOIP physical desk phones, too. Note taking only works if a call is active in the app, which doesn't work in my situation with external VOIP headset.

    Calls made from or to my desk phone get CALL RECORDING automatically and I can replay the recordings. But not AI NOTE TAKING, even when i my account settings have AI Note Taking set to ON FOR ALL CALLS.

    1 vote

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  7. Report Summary could have sentences with links to full messages for possibility to read details.
    Problem: I see summary but how can I read details? How to find right message or place in chat history ?

    2 votes

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  8. Customer wants the AI Live Transcription to have Portuguese support. Currently, Live Transcription can only transcribe English.

    1 vote

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  9. Ability to have the option to remove the verbal prompt or whisper when it records and transcribes the phone calls. In New York, the law does not require that both people on the call have to be aware that it is being recorded. I don't want them to hear the whisper as it might make them feel uncomfortable.

    I would also like the option to use this function on my physical desk phone, if possible.

    9 votes

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  10. Integrate AI-powered note-taking capabilities on the softphone, even when calls are conducted on a linked desk phone. Since desk phones can be linked with softphones, implementing AI to automatically record and summarize call notes on the softphone would enhance user productivity and ensure seamless documentation regardless of the device used for the call.

    2 votes

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  11. Hey All, I have a customer using RIngSense for scoring calls and they were wondering if an Admin has the ability to control their users notifications settings.

    This article was all I coudl find and through my own exploring I could not find a way for admins to adjust this for their users.

    Use case - The managers want to be able to score these calls but not have their users be aware that the calls have been scored.

    This is for Better Business Bureau who has around 100 users today but looking to expand in future.

    3 votes

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  12. Add the ability to enable/disable the AI Notes feature on transferred calls.

    1 vote

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  13. New customers would like to use the RingSense AI as offered to them when signing up.
    Upon checking with the RS engineering team we are advices that:

    • Early Access program, please note that their early access period will be ending in October. Please make sure customers are aware that their free beta access to these features (SmartNotes, AI Writer, and AI Summaries) will be removed in October. Updates will be provided soon

    *As a result, please also note that September 1st is the final day that you will be able to sign up any new customers for this RingSense AI…

    2 votes

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  14. From the app, it would be nice to choose the Ai transcription and call summary language or set it to the default app language.

    1 vote

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  15. The Customer raised a concern that they weren't notified properly in regards to the AI assistant implementation.
    There were no warnings that the AI feature will be applied to their phone system. This has affected their HIPAA compliance.
    Now, The Customer wants to have an automated notification that a feature has been added on their account, preferably via E-mail.

    1 vote

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  16. Need the ability to have different trackers per user/teams. As the customer service team does not care about the same trackers as the sales team.

    2 votes

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  17. Currently, in order to get next steps and Q&A from RCV, you need to have RingSense for Sales. Customers are asking for this to be part of the RingSense EX as they don't want all the extra features from RingSense for Sales.

    4 votes

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  18. Currently if you delete an AI note from a phone call it also deletes that call from your call history. I would like to see these separated so you can delete the note but leave the call in your call history if needed.

    1 vote

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  19. Enhance existing integrations with Outlook to use Ai writer to automatically launch new message window to send email from RingEx.

    1 vote

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  20. Customer Feedback from a RS demo ---

    (RingSense) needs an "ask me anything" chat-like feature for post-call action items
    - ex: can ask ringsense "what closing questions could I have asked to win that deal?", "write me a follow-up email with next steps and a recap"

    5 votes

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