513 results found
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AI Notes user access
It will be best if the admins can set the user permission on the account to turn on/off AI Notes.
5 votes -
RingSense ScoreCard Template
We would like to request the addition of a feature that allows users to upload a template for RingSense Scorecard questionnaires.
Currently, each time we need to create a new set of scorecard questions, we have to input them manually one by one. This process is not only time-consuming but also inefficient, especially when dealing with larger or multiple sets of questionnaires.
Having the ability to upload a pre-formatted template—such as a CSV or Excel file—would significantly streamline the process, reduce manual entry errors, and improve overall user experience.
We hope you will consider adding this functionality as part of…
2 votes -
Autologging the AI transcript in RCX
I have a client that requested to have the AI transcript automatically added to a customer service reps RCX interface rather than having to manually copy & paste it each time. Client is hoping for an ETA on this, if possible.
1 vote -
Unlimited AI Receptionist Plan
Currently, the AI Receptionist minutes run out too quickly and become very costly for businesses. I believe there is a great opportunity for you to create an affordable unlimited plan.
By offering unlimited usage at a fair price, more businesses will adopt your service, increasing your customer base and making your product more competitive compared to other providers. This would make your solution more attractive, scalable, and sustainable for both small and growing companies
0 votes -
Unlimited AI Receptionist Plan
Unlimited AI Receptionist Plan
Currently, the AI Receptionist minutes run out too quickly and become very costly for businesses. I believe there is a great opportunity for you to create an affordable unlimited plan.By offering unlimited usage at a fair price, more businesses will adopt your service, increasing your customer base and making your product more competitive compared to other providers. This would make your solution more attractive, scalable, and sustainable for both small and growing companies.
1 vote -
Scoring
It would be appreciated if the score for calls did not need a human to review the call to complete the scoring. Most of our calls have only a partial score and require a person to go in and review the call to add the score for those sections. This creates more work for the people involved rather than simplifying by having the AI score the whole call and allowing us to focus on where the AI has identified the need for improvement.
1 vote -
fax
Add user-defined tags to faxes: Please add the ability to add custom tags to faxes
1 vote -
Buld Download for Transcripts in Ringsense All Interractions
We would like to have the ability to bulk download all interaction call transcripts.
It would be much better if we can add it to the existing call data in all interactions so we can have them all in one report.4 votes -
Portuguese Language on RingSense for RingCx
The customer has requested that RingSense support Portuguese language recognition. They would like RingSense to understand Portuguese spoken during calls and generate insights and data similar to what is currently available for English.
As this feature is not yet supported, the customer is considering canceling their RingSense for RingCx subscription for now. Please include this request in future product updates or roadmap considerations.
2 votes -
AI Assistance Notes Archive Feature
Description:
Provides administrators with the ability to archive AI-generated notes, ensuring they are preserved and not permanently lost due to retention policies or manual deletion.Purpose:
To safeguard important AI notes by moving them to a secure archive, allowing for future reference or compliance needs, even after they've been removed from the active environment.2 votes -
Add email address to the AI notes summary
Mike requested an enhancement to AI notes. currently, after client calls, RingCentral emails notes with the contact's name and phone number, but not the email address. He’d like the email address included so their Cirrus Insight Outlook plug-in can automatically match the call notes to the correct Salesforce contact, saving time and manual effort.
1 vote -
Feed the AI with our polocies and procedures
Teaching Ringsense our policies and procedures for better scoring
3 votes -
Language
Currently we have configured English and Spanish languages in RingSense Organization settings, but we want support for the following languages, 1. Hindi 2. Gujarati 3. Russian 4. Polish 5. Arabic 6. Creole
Please look into it and try to add support for the requested languages, it will be helpful for our business needs.
1 vote -
AI Receptionist - Ability to disable transfer confirmation message
AI is always asking a confirmation "Got it, I'm preparing to assist with your sales inquiry. I can transfer you to our sales team. Would you like me to do that?" before the transfer.
A setting to remove this confirmation message to transfer the call directly after triggering the context rule would be more efficient.1 vote -
send or forward transcriptions
send or forward all call transcription by the admin to himself, to another user or to an external contact
1 vote -
Notifications for Specific trackers
There needs to be a notification option for when a specific tracker is triggered in a call. This would allow us to use our customized trackers and catch potentially missed sales opportunities by creating the ability to immediately follow up.
6 votesI'm pleased to announce that this feature is now live on your account. You can use RingSense to create a saved view (which is just a selection of filters of interest, eg: trackers). Please find additional details here - https://support.ringcentral.com/article-v2/Searching-for-calls.html?brand=RingCentral&product=RingSense&language=en_US
Along with this we also recently launched a feature to enable immediate notifications for any saved view. This will allow you to get immediately notified when the alert criteria is met.
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adjust how AI notes summarize calls
have AI transcribe calls from the perspective of the call taker. adjust how AI notes summarize calls. Right now, the notes use a third-person perspective, but I would like them to be written from the perspective of the call taker.
14 votes -
Make voice mail length adjustable
The length of voicemail messages was recently changed, and now we must handle very long messages (10 minutes or more). This needs to be addressed ASAP!
9 votes -
log in and log out history should be accessible to agents
Agents should have access to their log in and log out history, especially when its needed for timesheet purposes.
2 votes -
The title of the uploaded calls in RingSense should sync with the RingCentral contacts list.
The title of the uploaded calls in RingSense should be synchronized with the RC Contact list. It should display the contact name instead of just showing the phone number when calls are uploaded, similar to the Call Logs, where the saved contact name from the Personal Contact List is displayed rather than just the phone number.
23 votes
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