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RingSense & AI

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  1. AI Receptionist: Allow call queue extension to be use as backup extension

    as per Engineering Team

    AIR does not support this feature for now, only user extensions can be used as backup ext.

    1 vote

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    New  ·  0 comments  ·  AI Receptionist  ·  Admin →
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  2. send or forward all call transcription by the admin to himself, to another user or to an external contact

    1 vote

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  3. Currently, only calls made through the app are transcribed and summarized with AI assistant. You should add this feature to calls made with a desktop phone, certainly if the app is open on your computer. At the very least, you should be able to send recorded calls to the AI assistant and get a summary in return

    1 vote

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  4. AI should have the abillity to ask questions and gather data that can be useful for some company that involves scheduling or booking. Once information is obtain it will be sent to users

    0 votes

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  5. Agents should have access to their log in and log out history, especially when its needed for timesheet purposes.

    1 vote

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  6. AIR_to have a Separate Connecting Message based on the triggered word

    1 vote

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  7. In order to remain on call when you accidently try to close the RingCentral app web page, add a pop-up to confirm you want to end the call. if not, return to the call.

    1 vote

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  8. • Requesting a feature to edit or rename contacts directly in the AI notes.

    -requesting a feature to Update Contact Names for AI Notes:
    on how to edit a contact's name and have that change reflected in the corresponding AI notes.

    2 votes

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  9. The ability to change the preferred language of the welcome greeting for connecting to the dial-in conference.

    Welcome to RingCentral/Partner Conferencing. Please enter your access code followed by #"

    1 vote

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  10. Let AI take notes that we can refer back to when needed, and that we can see in real time while still on the call. Noting the entire conversation for the duration of the call

    1 vote

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  11. It would be more productive if the SMS and voicemails received in RingSense should also show on the customer integrated CRM.

    1 vote

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  12. Have a feature that will allow the admin to lock the Opt-in feature 'on'or checked for the whole account so other users cannot disable this when sending SMS.

    2 votes

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  13. integrate simple AI into RC

    1 vote

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  14. It would be a really nice addition if we can have our existing Call Queue/s as a back-up extension for our AI Receptionist. Having it in the Skill "Transfer by context" is a good thing already. But having it as a back-up extension would be much more helpful in times that the AI cannot rely on the context. Hoping to see this feature added in the future.

    1 vote

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  15. Add Chat GPT in voice mode as an extension (or so that we can call the extension in office or remotely without the need for computer access.

    1 vote

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  16. Create a more limited license to access certain "modules" of the product.

    For my use case, I don't need all the features available. I need to be able to easily search for calls, but not all of the analytics and monitoring that is available across the platform.

    1 vote

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  17. Can we get an option instead of "Please say 'English' or 'Spanish' to continue." "También hablo español" this will make the call flow smoother.

    2 votes

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  18. Option to disable email notification for Conversation Digest

    I’d like to request an enhancement for RingEX with AI. Currently, I keep receiving email notifications for the Conversation Digest, but there doesn’t seem to be an option to disable them.

    Since we don’t use RingSense, it would be helpful if users had the ability to opt in or out of Conversattion Digest email notifications. A toggle or setting in the user preferences would give us more control over what communications we receive.

    1 vote

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  19. Enable Calendar on AI receptionist

    2 votes

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  20. Need Farsi language support for transcription and translation.

    1 vote

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