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293 results found

  1. change profile photo

    just to have the option to change the profile photo would be good

    1 vote
    New  ·  1 comment  ·  RingSense AI for RingCX  ·  Admin →
    How important is this to you?

  2. Knowledge hub accept MP3 file upload

    Would like to have an option to upload MP3 files other than DF, DOC, DOCX, CSV, or TXT files

    1 vote
    New  ·  0 comments  ·  AI Receptionist  ·  Admin →
    How important is this to you?

  3. ServiceNow Integration for RingSense

    Customers need a way to seamlessly integrate RIngSense Summaries, Transcripts, and Recording links into ServiceNow

    1 vote
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  4. AI receptionist voice

    AI receptionist voice settings,

    The ability to select random and select a group of voices that can be randomly chosen to speak.

    • Or an option to schedule a different AI for different times of days
    1 vote
    New  ·  0 comments  ·  AI Receptionist  ·  Admin →
    How important is this to you?

  5. AI Reception frequently asked questions

    A back up for frequently asked questions, or a password to protect before deleting the whole section.

    I thought I was deleting one question that wasn't working, and the whole AI frequently asked questions is now deleted, with no way to retrieve all the work we put in.

    :)

    1 vote
    New  ·  1 comment  ·  AI Receptionist  ·  Admin →
    How important is this to you?

  6. physical phone ai

    Phone calls answered using a physical phone should be recorded by AI notes. Please give us the option to make this happen.

    1 vote
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?

  7. Ability to hide or remove the " Blocked" caller id in RingCentral app.

    Ability to hide or remove the " Blocked" caller id in RingCentral app.

    1 vote
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?

  8. transcribe 2 language

    I would suggest it be a useful feature to have the ability to transcribe French Calls into English for review. This way the call is able to be reviewed or used for training purposes in both languages.

    1 vote
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  9. call recording and csat scores

    Have one continuous recording of a call regardless of how many times the call is transferred from physical devise to soft-phone or even from EX to CX (and vice versa). If not possible an option to allow call linking as coming in and out of calls means that you loose the original call and the full thread.

    With the ability to have one call recording, this would link into one CSAT score, as currently any agents on CX, one of their main task is to route calls to the correct department on EX and the highest score they can achieve…

    6 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  10. edit transcripts

    Ability to edit the transcript where the AI has 'misheard' the agent and then show when the edit has been made and by who, along with the ability to see the original transcript text

    6 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  11. Please make new features OFF by deafult "AI Assistant" with pop-up to try new feature

    My company would like to test AI but turning it on in the backend meant it was enable for all 6,000+ users by deafult. We found inconsistency when AI is turned on the backend, “AI Assistant” is ON by default but “Ask RingSense AI” is OFF by default (see attach screenshot).

    As it stand if testing looks good in DEV lab tenant, we would NOT be able to have a select group of users in PROD to help us test since turning it on in the backend will enable everyone by default and trying to use your bulk update to…

    2 votes
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?

  12. Separate Reports For Each ScoreCard Questions

    we would like to have a separate dashboard for each user on RingSense, and the dashboard content must include the overall rating for each question on the scorecard to identify recurring opportunities for the agents.

    For example, one of the questions is, "Did the agent offer a discount?"
    This question will have a dedicated average score so that they can track whether the agent is improving over time, and the same will apply to other questions.

    Even if we extract the call data from RingSense, it only provides scores. It doesn’t give us the actual ratings for each question on…

    1 vote
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  13. integrate FieldEdge

    crm

    1 vote
    New  ·  1 comment  ·  RingSense  ·  Admin →
    How important is this to you?

  14. AI Notes user access

    It will be best if the admins can set the user permission on the account to turn on/off AI Notes.

    2 votes
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?

  15. train on names

    We have 2 users with the same first name. The ai receptionist gets lost when trying to decipher between the two. Please make a way to train the ai on specific names

    1 vote
    New  ·  0 comments  ·  AI Receptionist  ·  Admin →
    How important is this to you?

  16. Having the capability to add AI chatbox to our website if we have AI receptionist

    Having the capability to add AI chatbox to our website if we have AI receptionist since we already put in our FAQs and would like it to be the same sound/face of who they talk to on the phone when they call us

    1 vote
    New  ·  0 comments  ·  AI Receptionist  ·  Admin →
    How important is this to you?

  17. Remove RingSense from agent view

    Customer Genpact would like to us to remove RingSense from the RingCX agent's view. Agents are to be monitored/recorded but they don't want agents to see RingCX at all.

    6 votes
    New  ·  0 comments  ·  RingSense AI for RingCX  ·  Admin →
    How important is this to you?

  18. Organize AI Receptionist FAQs by Categories or Topics

    The ability to categorize or organize AI Receptionist’s frequently asked questions (FAQs) into topics would make it easier for users to manage responses and improve the overall usability of the feature.

    1 vote
    New  ·  0 comments  ·  AI Receptionist  ·  Admin →
    How important is this to you?

  19. Imprint date, time, and duration in AI Notes.

    For those of us who bill clients for telephone conversations, imprinting date, time, and duration information would eliminate the need to sort through a log of calls to pinpoint the billable one(s).

    1 vote
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?

  20. Deley option in releasing comments

    Customer wants a feature where they could delay the release of comments in "Call details" of a call log, as they would prefer for the caller being monitored to not be able to read the Manager's comment immediately.

    1 vote
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?
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