Skip to content

RingSense & AI

RingSense & AI

Categories

JUMP TO ANOTHER FORUM

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

417 results found

  1. Currently, managers can access Call Monitoring and Call Recordings for their team members. However, there is no option for managers to view AI-generated call transcripts for other users.

    It would be highly beneficial for managers to have this access for quality assurance, coaching, and compliance purposes. This feature would align well with existing monitoring permissions and improve managerial oversight.

    2 votes
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?
  2. Live reports should include total agent available time and logoff time.

    3 votes
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?
  3. selecting Estonia as country

    The customer has faced an issue with our Billing portal. He has an Estonian Citizenship and he needs to pay by an Estonian Credit Card. However, the billing portal has a limited list of available countries.

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?
  4. Please add an ability to edit the scorecard by moving questions up or down by priority once the card has been created. If I have questions 1 through 5 and would like to edit the card by moving 3 to the number 1 spot, it seems I have to delete them and add them back.

    1 vote
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?
  5. Ability to transfer by context. There should be an option to transfer incoming calls to a message-only extension that automatically plays either the default or custom voicemail greeting. This ensures the caller is informed that they’ve reached a voicemail line and are invited to leave a message.

    1 vote
    New  ·  0 comments  ·  AI Receptionist  ·  Admin →
    How important is this to you?
  6. The Ability to change the Audio settings or the playback audio channel from Monolog to stereo etc,

    5 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?
  7. 1 vote
    New  ·  0 comments  ·  RingSense AI for RingCX  ·  Admin →
    How important is this to you?
  8. Customer prefers to have a key press feature like the IVR

    1 vote
    New  ·  0 comments  ·  AI Receptionist  ·  Admin →
    How important is this to you?
  9. The AI Receptionist needs the ability to ask follow up questions kind of like how a multi-level IVR is built. At the moment, it can only send callers somewhere based off the first thing they say without the ability to ask a follow up. For Example:

    A doctor's office has 2 divisions we'll call them normal and exotic. Each division has a subset of doctors in that discipline with a group of medical assistants who ultimately field their questions. If a caller calls in for exotic, the AIR needs to ask which doctor before transferring the caller. Right now the…

    2 votes
    New  ·  0 comments  ·  AI Receptionist  ·  Admin →
    How important is this to you?
  10. The automatic call notes are great, but unfortunately it does not work when the call is handled in the google chrome extension, even when a user had the option to automatically transcribe all calls and generate notes turned on. Many of our staff like the simplicity of the extension and we want them to be able to utilize the notes feature as well.

    https://chromewebstore.google.com/detail/ringcentral-for-google/fddhonoimfhgiopglkiokmofecgdiedb

    1 vote
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?
  11. When being transferred to an extension the current system just cycles back to a generic question of "how can I help you" if the transfer extension does not pick up. this makes it look like the AI did not understand or respond to the instructions and it frustrates the **** out of the caller. We have had multiple callers just hang up, which we determined both by calling them back and by reading the transcripts. Please give the system the ability to determine if an extension is busy and the ability to convey that information to the caller. This really…

    1 vote
    New  ·  0 comments  ·  AI Receptionist  ·  Admin →
    How important is this to you?
  12. We would like to request the addition of a feature that allows users to upload a template for RingSense Scorecard questionnaires.

    Currently, each time we need to create a new set of scorecard questions, we have to input them manually one by one. This process is not only time-consuming but also inefficient, especially when dealing with larger or multiple sets of questionnaires.

    Having the ability to upload a pre-formatted template—such as a CSV or Excel file—would significantly streamline the process, reduce manual entry errors, and improve overall user experience.

    We hope you will consider adding this functionality as part of…

    1 vote
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?
  13. The customer wants this setting to be automatically enabled and enforced within the RingCentral Web app. AI features are already activated in both the Admin Portal and User Settings, so this option should remain enabled by default.

    2 votes
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?
  14. We need options for call completed, prescription sent, message sent,

    1 vote
    New  ·  0 comments  ·  RingSense AI for RingCX  ·  Admin →
    How important is this to you?
  15. When an external caller is not saved in the company contacts, AI notes show the name of the caller as Participant[xxxx] (xxxx is the last 4 digits of the caller's number). Even if the caller has a CNAM, it still shows Participant[xxxx] in AI notes.

    It would be a great addition to the feature if it could incorporate the CNAM in AI notes, and display the CNAM of the caller instead of Participant[xxxx] if the caller's number is not saved in the company contacts.

    2 votes
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?
  16. After declining a call, stop it from incessantly re-ringing my extension

    1 vote
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?
  17. I would like to bulk transcribe all calls, with CID and Agent identifying data attached to the transcription of each call.

    1 vote
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
    How important is this to you?
  18. Customer wants this feature to be available. There will come a point where a certain customer will have dispute, and it will be very critical to recover relevant interactions in RingSense in previous dates.
    Customer understands that once we enable Internal calls for RingSense, it won't activate retroactively. Customer wants that feature to be implemented for crucial situations.

    1 vote
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?
  19. Search for frequently asked question from customers in RingSense calls.

    2 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
    How important is this to you?
  20. Send bilingual SMS messages after calls using SMS skills in AIR Studio

    2 votes
    New  ·  0 comments  ·  AI Receptionist  ·  Admin →
    How important is this to you?
← Previous 1 3 4 5 20 21
  • Don't see your idea?