433 results found
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Farsi
Need Farsi language support for transcription and translation.
1 vote -
ability to delete interactions in bulk
It would be more convenient for the customer if they would have an option to delete the interaction in bulk if in case they wanted to delete more than 1 interaction
1 vote -
Ringsense Call scoring
It appears that the issue with scorecards where you can now change a score to Yes/No/NA is fixed which is great. From there, we can just edit and submit which then shows that we monitored the call. However, if a call was scored without making any changes on the scorecard (because the AI score is already accurate) it does not notify/ show that we already monitored the call.
Plus, it would be helpful if there's a Scorecard reporting that shows agent monitored/scorecard used/scorecard score/date/and a call identifier.
4 votes -
Can AI greeting be customized and On Demand when notes are started
Can AI greeting be customized and On Demand for AI notes? We do not prefer to have the greeting right away before clients agree that we can take notes. We would like it to be similar to how you can do * 9 when you want to start and stop On Demand call recording.
1 vote -
Scheduled Callbacks
We should be able to "transfer" a callback to an agent so follow ups can be tracked and be queued for the representative when they are available
1 vote -
SMS view needs sticky DID filter option
Within ring central app, SMSs are all grouped together regardless of how many SMS enabled phone numbers are enabled and have received texts. The SMS view needs a top drop down that allows the user to select a DID and there by view only SMSs sent to from that DID. The all together view currently does not allow this and it requires a deep level of clicks to find which DID the conversation is established with. Also having a sticky DID filter drop down avoids accidentally sending Texts from an incorrect DID.
By sticky, the DID selection should persist between…
1 vote -
Embed Call Detail Information into Notes
I hope I'm posting in the correct area. Your "Call Notes" are a godsend. It is an amazing tool and has already reduce my work load.
I would propose that you embed the Call Detail in the notes at the top. For example:
Contact Name / Number of the Call (From or To)
Date of the Call (Not Yesterday but the date) / Time / Length of Call
Outgoing/Incoming CallThen the actual notes.
Currently, I have to copy/paste the top of the call notes into the Notes. You may ask why? Many times, I will Copy/Paste the call notes…
1 vote -
AI Notes in Microsoft Teams Embedded RC App
AI Notes in Microsoft Teams Embedded RC App where user can take notes during meetings or call.
4 votes -
ai receptionist
RE: AI receptionist and incoming caller ID for transferred calls
I would like the extension being called to display either the actual phone number being called or the name of the AI receptionist being called, which is the user's extension on the app.
Case #: 28752073
1 vote -
Knowledge Hub AI Receptionist - Website
To allow users who make periodic updates on the website to either sync changes automatically or update the saved items. At present, the only option in Knowledge Hub AI Receptionist is to delete the existing version and upload a new one
1 vote -
Retroactive Tracker Reporting
The ability for businesses to analyze past insights is crucial for understanding the full scope of an issue. While implementing a tracker moving forward provides valuable data, it doesn't address the need to retroactively identify keywords or concepts.
Businesses often need to size how long a problem has been occurring to truly understand its impact. Capturing these historical data points would be a significant value proposition for Ringsense and RingCentral, allowing customers to uncover potential past issues and gain a more complete picture of their operational health. This capability would not only enhance the product's value but also provide a…
1 vote -
RingSense License Reassignment
Allow a RingSense license to be freed up or reassigned to another user.
6 votes -
Calls routed to voicemail should be saved in interactions
customer would like to have all calls that was routed to voicemail to still show in their RingSense Interaction
1 vote -
Please include Mexico for free the same as Canada
For United States callers, Mexico is additional charge. Please include Mexico as a free call, same as Canada.
1 vote -
Call queue and Scorecard
Add a Call queue filter in Scorecard
Enable the ability to associate a scorecard with a specific call queue, ensuring that the appropriate scorecard is automatically applied to the corresponding queue.1 vote -
AI Receptionist Usage Counter
The feature of having usage summary. Total number minutes used. Remaining minutes. Option to export call history.
2 votes -
Report from Trackers
I would like to create a PDF with the graphics from the Trackers not just a CSV.
2 votes -
Manager Access to Automatic Call Notes (AI Transcript) for Other Users
Currently, managers can access Call Monitoring and Call Recordings for their team members. However, there is no option for managers to view AI-generated call transcripts for other users.
It would be highly beneficial for managers to have this access for quality assurance, coaching, and compliance purposes. This feature would align well with existing monitoring permissions and improve managerial oversight.
4 votes -
Live reports - Agent Details. (Avail time and Logoff time)
Live reports should include total agent available time and logoff time.
3 votes -
add credit card from another country
selecting Estonia as country
The customer has faced an issue with our Billing portal. He has an Estonian Citizenship and he needs to pay by an Estonian Credit Card. However, the billing portal has a limited list of available countries.
1 vote
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