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Developer Platform, APIs, & Integrations

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834 results found

  1. I use Jetpack as CRM and Project Management...would love integration

    1 vote

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  2. 1 vote

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  3. Please, implement an ability to see a call transcription and offer an API integration of that capability with other platforms.

    7 votes

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  4. We use Service Monster for all of our CRM in our service companies. We would like to have an API/integration so we do not have to re-enter phone numbers from Service Monster to RingCentral. We would also like to have the client's name show up with that phone number when texted or called.

    3 votes

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  5. Most employees use chrome extension so they have click to dial and need to be able to do a warm transfer

    32 votes

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  6. I would like to drag and drop files into a dropbox folders and have automation to fax out in the order the files are dropped in ..

    4 votes

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  7. We have always used Xima Chronicall with Avaya and it works great, please think about adding it to the list of apps.

    1 vote

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  8. The RingCentral for outlook plugin works when creating an outlook invitation, it can invite people. The problem is that the passcode is not included in the one-touch link for private video conferences so those with the link still need to key in the passcode manually but most of the time it is not easy to find. The one-touch link should allow those who use to immediately be able to join the meetings without being asked to enter the passcode. This will not only be for convenience but also for safety as some participants join the meetings while driving.

    3 votes

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  9. Some customers are using the chatbot and RC Phone with MS Teams and do not want the Product Tour to launch as they feel it will confuse users.

    2 votes

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  10. McLeod is widely leverage in the transportation industry.

    2 votes

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  11. If a user links a call in RingCentral for Salesforce softphone to an existing salesforce record (e.g. account, contact), the user should be able to transfer that record to another user when they transfer the call.Consider the following workflow:A receptionist in a call group receives a call in the RingCentral for Salesforce softphone.RingCentral and Salesforce show a list of records the call might be related to.The receptionist selects the record that matches the call. For example, let's say it's related to a specific account.The receptionist transfers the call to a sales rep. New: they should see an option to send…

    4 votes

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  12. Add a feature that allows users to answer incoming calls when they are using the RingCentral for Salesforce softphone.Users should be able to answer, hold, and hang up incoming calls, as well as see caller ID and relates records in SalesForce.[added detail:] This should be available in both Lightning and Classic Salesforce.

    2 votes

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  13. Request is for a tool to help facilitate a migration from Slack to RingEX

    4 votes

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  14. The request is for an app that can be deployed via the Microsoft Teams app gallery to add RingCentral controls to the side of the Teams client.
    This app should do the following:
    - Allow for SSO-Stay logged in-Give controls such as: Accept all calls -
    Deny all calls - Do not accept queue calls
    - Remote member management features like logging out of specific queues (this is available in native teams call routing functionality)
    - Be available on mobile
    These functions are not available in the Service Web page for an end user and popping out to the mobile…

    7 votes

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  15. In the Dynamics integration, it would be helpful to have central (administrative) control of the settings such as enable logging, screen pop, etc. This will make it easier to deploy to a large group of agents.

    2 votes

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  16. 7 votes

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  17. Ability to have a dial pad within Teams without the use of Direct routing and Phone system/E5 license.

    5 votes

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  18. As Microsoft Teams integration is growing, where that is the primary endpoint to make and receive calls, Microsoft Teams (existing phone) should be able to be at the first position under call handling. In the situation where a customer needs 99.999% stability because their business depends on receiving and making calls, then they'd need the RC app open on their desktop in case the call never made it to MS Teams, therefore MS Teams would need to be number 1 in a sequential call handling list.

    2 votes

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  19. When in SFDC I would ike to be able to use the CTI to create meeting which I can but then also trigger an invite. If I am copying meeting details link from CTI then go to Calendar , create a meeting from there and paste details into the location after I add the attendees and account it does send an invite but it is very ugly way to do it but it also allows Google calendar to sync. Needs to be done please

    1 vote

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  20. ACO branded “ACO for Microsoft Outlook” Plug-in and “RCM Add-In for Microsoft Outlook” add-in for Windows.

    2 votes

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