22 results found
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Reduction of RC App-Cloud interface complexity
The complexity of the interface between RC Apps and our cloud has significantly grown over time as can be observed from the tables in the MVP network requirements document. At this time, there exists no coordinated effort across RC engineering, PM and OPS organizations to mitigate this complexity. Furthermore, this complexity counters elements of our Core Value Proposition: "We make it simple to set up, to run, and to manage." More specifically, the interface complexity has a significant impact on the enterprise firewall configuration effort for all of our customers, the volume of customer/partner questions around firewall configuration, the RC/Partner…
96 votes -
Streaming music to be played to users on hold; music needs to match what's being played in store
Note, each example uses a different type of streaming music. If this item is considered, we could offer a "one size fits all" option that the customer could choose to implement. We are not advocating for every individual instance
17 votes -
RingCentral for SalesForce: unique cti layout for sales, support etc
SFDC users span the organization: sales, support, etc. Data collection (logging calls) may be specific to each group. Problem: In Cloud phone settings, Admins have the ability configure a single cti layoutSolution: A unique cti layout associated to a unique softphone layout or role, would allow unique data collection per group of users. see image
9 votes -
Need to remove "Share Code Snippet" in Glip when file sharing is disabled
For security reasons, the customer SFIL MUST disable file sharing in Glip to avoid propagation of viruses.When disabling file sharing in Glip Admin, users can still exchange Code Snippet.Customer demonstrated that they were able to share EICAR virus using this feature.They consider this as a security threat and want to disable that capability of sharing code snippet when file sharing is disabled.
7 votes -
Option to turn off Citrix Optimization by Default
Option to turn off Citrix Optimization by Default
6 votes -
Ability to enable MFA for non-SSO accounts
Ability to enable MFA for non-SSO accounts
3 votes -
Login in the RC phone using email
Login in the RC phone using email
2 votes -
Call Queue, wait setting feature, that every call unanswered call from longest idle will be transfered to specific ext.
customer wants to have a feature that in Call queue, in longest idle set up. If the longest idle extension did not answer the phone call, the call will be routed to a specific extension. However the 2nd idle extension will not ring and will be available to take the other call. Same goes with the other extension if they did not answer phone call will be directed to specific extension
2 votes -
Fax Feature on RingCentral for Chrome Extension
Seeking to have the fax capability included in RingCentral for Chrome extension
2 votes -
Ability to access MS Teams and MS Dymanics 365 using Safari browser
On behalf of our client, we would like to inquire about the accessibility and compatibility of Microsoft Teams and Microsoft Dynamics 365 when utilizing the Safari web browser. We kindly request information regarding the level of support and functionality offered for these applications on the Safari platform.
2 votes -
Convert RC Toll-free number to a QR code
Have an option to be able to convert or link RC phone numbers to a QR code.
2 votes -
View call transcripts
Ability to view the call transcripts of other users as as super admin
2 votes -
IVR PROMPT THAT ALLOW CUSTOMER TO RECEIVED TEXT OR EMAIL
I am requesting to set up additional key presses that would enable my customer to receive a text message or email containing a link. For example, for booking an appointment or to send our online platform.
1 vote -
Ability to enable MFA in BULK
It would be beneficial for the account super administrator to have the capability to enable multi-factor authentication (MFA) for user extensions in bulk or to select multiple users simultaneously for MFA enablement.
1 vote -
Account Federation: Access
Super admin shoud be able to add a member to a User group without switching/logging on a different user
1 vote -
Bulk MS teams Disconnect or Reconnect
Bulk Disconnection and Connecting MS Teams via Service Web or admin portal for Super admin.
1 vote -
Forward all calls to an international number in Call Queue
Ability to assign an international number on a call queue to be answered by a user from another country.
1 vote -
remove app settings from ringcentral app
Want to have an option to remove links on the ringcentral app like Webinar
1 vote -
579116
I hope you will add RingCentral app in Apple Watch. Can answer calls, send a message, and send/reply to text messages.
1 vote -
1 vote
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