292 results found
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German App Integration: ES Office
3rd Party Program called ES Office that will benefit German users. Works like or even an actual CRM in Germany.
1 vote -
User wants to have an API which allows him to make an outbound call to a certain number and recipient will hear a custom message
User wants to have an API which allows him to make an outbound call to a certain number and recipient will hear a custom message
1 vote -
Updates to Quote feature for Replies
I'd love the "quote" feature to only include the first line of the message and link back to the original message to see the full content. The log gets pretty clogged up when a message is very long, and people keep quoting multiple quotes after the original message. It would be great if you had a "reply" feature in addition to "quote" (or instead of it) that allowed you to respond within a message in a conversation style, similar to Facebook. This would allow you to collapse messages with many responses and expand when needed. Active conversations with new replies…
1 vote -
Enable Hot-Desk on all Phones
Having designated "Hot-Desk" phones is not an appropriate use of a license. IN many instances there is not enough designed visitor workstations to accommodate everyone. Yet, an employee with an assigned office / workspace may be out or traveling leaving an open workspace that can be utilized. Since the phone is permanently assigned a user profile the visiting employee cannot sign into the phone for their use. Eliminate the need to designate "Hot-Desk" phones and enable this feature on all phones.
1 vote -
Shared Voicemail with external email
It would be nice to share voicemail with external emails like (Outlook, and Microsoft) shared voicemail box for a seamless service.
1 vote -
Add specific device to call queues instead of user extensions/lines only
It would be nice for a user with a desk phone and the RingCentral app to separate call queue calls from their mobile phone. (Desk phone rings for direct calls and queues, only mobile phone rings for direct calls)
1 vote -
RingCentral Automator on Call Queue
RingCentral Automator is working perfectly fine if a call comes in to user extension directly. Feature isn't working if call gets routed to a call queue with the even if it routes to the same user.
1 vote -
Integrate with CRM Entresoft Connect with Leadconnector
Entresoft is a CRMLeadConnector as well
1 vote -
Integration into TPS
In the UK we have TPS (Telephone Preference Service - https://www.tpsonline.org.uk). This is similar to the US DNC registry. Allowing an integration into TPS would put us on par with other vendors who offer this service as standard (Voicehost being one of them).This is a request we are seeing more and more of in the UK
1 vote -
one app for all
cx wanted that RC app must have capability of checking the logs of all ext
1 vote -
fixify integration
Business management app from HVAC dealers ...Need to be able to integrate this SaaS provider with my Ring Central options
1 vote -
SMS Campaigns - Beta Login
Limit or have a configuration wherein we are able to limit users/extensions who have access or login to the BETA campaign
1 vote -
Enable/Disable "Auto log text" globally in RingCentral for Hubspot
-this would allow admins to globally setup Auto Log Text without having to do it one by one
1 vote -
RTT integration
A feature in Ring Central can work with Real Time Text It enables callers to type on the phone call instead of speaking
1 vote -
The SSO login process needs to be tightened up.
The SSO login process needs to be tightened up. too many clicks. This is just a suggestion
1 vote -
Embedded RC to track meeting time in a Teams Meeting
Ability to track MS Teams meetings in the embedded RC App for ease of access all in one place.
1 vote -
Call Screening
When someone dials their RC number, the call will be screened, requiring the caller to input their zip code before they can be connected.
1 vote -
Ability to Change 'Existing Phones' Ring Times via the API
We have MS Teams Integration using the PBX Portal and the ring time for all ringcentral phones needs to be set to 6 Ring/30 Seconds or higher. As our MS Teams environment is set to 4 Ring/20 Seconds. This allows all call handling to be handled by MS Teams. If the ring times are the same or RingCentral is lower, MS Teams doesn't handle the calls correctly.We manually have to change this setting on each phone when a user is created. We have a fully automated process that requires no input besides setting the Ring Time setting.
1 vote -
RentCafe Integration
Our CRM can't take over the call after it rings the RingCentral number, and It is going to RingCentral voicemail. If the calls are not answered after 20s, The calls should be answered by our CRM Voicemail system.
1 vote -
Unable To Receive SMS from Two-Factor Authentication
Currently experiencing issue with authenticating myself on Bank of America and Quick Books. Requesting for a feature where there are no limitation when it comes to receiving SMS.
1 vote
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