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Developer Platform, APIs, & Integrations

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  1. Caller phone number will show when the call is transferred to another extension or department

    6 votes

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    1 comment  ·  Other  ·  Admin →
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  2. RingCentral Schedule Add-in for MS Exchange 2019

    4 votes

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    2 comments  ·  Other  ·  Admin →
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  3. It would be great if we had the option to integrate WhatsApp into MVP office plans.Currently, there is no direct way to integrate WhatsApp and their MVP account. The only way is by having a RingCX Digital account and connecting to WhatsApp. If they need help in setting up RingCX Digital account, they will have to reach out to their Account Manager or our Sales team.

    5 votes

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    1 comment  ·  Other  ·  Admin →
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  4. currently HUD is unavailable on the iphone app, only androids. Nextiva and other cloud based systems have this feature available for iphone users.

    14 votes

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    Under Review  ·  4 comments  ·  Other  ·  Admin →
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  5. There have been several cases that have cropped up for this issue over the years. This does not seem to be a bug since the user management is inteded to be done on the active directory side though, if we allow an admin to disable the user on the service web portal and this prevents the user from being deleted on the RC side when it has been removed on the AD side that seems to be an issue.The customers believe this should not happen. I can see if we disallow the users on service web from being disabled as…

    9 votes

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  6. A report or a feature from Analytics or from the Portal that would show which party disconnected the call: was it the caller or the called party. This would help us in monitoring the calls.

    7 votes

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  7. ...ven if the customer doesn't connect to an extension?. Apparently the system will only send an email notification once the call is missed from an actual extension, but we want the system to be able to send email notification when missed from the IVR itself. Alot of our customers don't have the patience so they hang up immediately without connecting to an extension. We want to be able to get these missed call notification sent to the email so we can call them back. Thanks

    7 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  8. User with Standard (international) access, not able to dial international call from call queue

    3 votes

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  9. We would like to get a report/data on the number of calls we are getting/receiving from all countries.

    2 votes

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  10. In Quebec, Canada there is a law referred to as 'French First' - this means Quebec-based businesses are required to use French whenever and wherever possible, before English. The RC → Contact Center Corporate Directory sync enforces a 'Corporate Directory' in English to be present. If the API does not find this directory, it will create it. For our customers in Quebec, this creates a problem where they will rename the directory to the French "Repertoire d'entreprise" but will not sync, and a new English 'Corporate Directory' is created nightly, with updated/synced contacts.The sync API does not allow for custom…

    4 votes

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  11. Since the change to the Service Web UI, I noticed that we have broken custom rules due to the added limitations put in for the days.

    Currently our on call rule shows as follows:
    Mon, Tue, Wed, Thu 04:30 PM - 08:00 AM
    Fri 04:30 PM - 12:00 AM
    Sun, Sat all day

    You will notice that Monday at 0000h (Midnight) to 0800 is missing.
    However according to the interface, we are unable to add any additional time blocks without adding a completely new custom rule. - In this idea, customer can create multiple custom rule in a day in…

    3 votes

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  12. Super admin able to get an access to all cases created on the account not just the user who created it.

    3 votes

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  13. Customer verbatim : We have purchased an Ultra account and have configured our SFTP accountin your app for syncing recorded data to our server. However, we havenoticed a delay in data availability after recording. We requirereal-time recording on our server, meaning that the data should be available immediately after the call ends on our SFTP or VSFTP server.

    3 votes

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  14. Option to disable the Outlook Contacts from the RingCentral for Microsoft Teams.

    4 votes

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  15. When receiving the call there is no sound for that, please try to improve it.

    2 votes

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  16. To removed Debt relief offers from Prohibited campaigns

    4 votes

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    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  17. The "add bots" permission only prevents users from downloading and installing certain type of marketplace apps.
    A permission to prevent users from downloading ALL types of marketplace apps would be highly appreciated.
    Also, having an option to block app install but manage approval and installation by Super Damins would be very useful.

    2 votes

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  18. Customer is looking for a custom admin role to have a view only permission specifically for the "User Tab".

    3 votes

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  19. Allow Admins to switch between the new and old interface.

    2 votes

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  20. caller id info in the call queue pick up member is not showing

    1 vote

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