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573 results found

  1. Show Microsoft Teams AD information for caller instead of extension only

    We have a group within Ring Central, when internal calls from Microsoft Teams other people and services come through they are showing the extension number, rather than showing the Microsoft Teams information of users or service.We do not use extension numbers, as we use Microsoft Teams as our interface for calling which provides all the information in Active Directory, (name, site, full number). When this is displayed it does not mean anything to the person answering the call, so when answering the phone we have no idea who is calling to start with which is hindering our customer services through…

    4 votes
    Under Review  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
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  2. RCCC Supervisor Tools specifically needs to live within SFDC Service Cloud Voice

    RCCC Supervisor Tools specifically needs to live within SFDC Service Cloud Voice - Competitor Vonage offers this today.

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  3. IRIS CRM integration

    The IRIS CRM popularity is growing fast. Integrating with it will be a great move

    4 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  4. Notification bot to pull notification from Crowdstrike Falcon

    It is useful as it will be a faster way to get notified if an alert of the particular criteria gets triggered. One won't have to check emails or have to keep the portal open all the time to get notification.

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  5. Save Voicemails in MS Teams when using Bridge Operator Console for RingCentral.

    The Users are using Bridge Operator Console for RingCentral to make/receive and transferring calls. When we transfer calls to another user through Bridge, the voicemails are being saved in the RC app. We would like that to be saved in MS Teams instead.

    2 votes
    Under Review  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
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  6. If it is possible to dial out using cellphone number/from the phone without using the app but the RingCentral number will appear.

    Customer wants to dial a code from his phone before/after the phone number they want to call which will initiate a call that will show their ringcentral number instead of their cellphone number

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  7. Why is that automatic call recording records on hold marketing when calling and not called?

    I find it odd that RingCentral allows the automatic call recording to record on hold marketing music when we are the ones who intiated the call but not when we are called. What could be the reason for this other than "system limitation"?

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  8. Allow Bluetooth integration with functions in cars without making it the default app, like Google Voice and Grasshopper do.

    allows for integrated answering, call making, and texting using Google assistant commands and car steering wheel functions (answer button, volume control).

    4 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  9. Extend the number of characters/email address that can be added on the email field under notification settings.

    Customer would like to extend number of characters that can be input on the email field on the notification settings. (Current max is 250)

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  10. Sync Office 365 calender with Jupiter MVP RC App Workspace

    Clients who have integrated their Office365 accounts, want to be able to see their scheduled meetings under the workspace section.

    4 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  11. RingCentral App for Linux Please

    be able to install RingCentral App Desktop for Linux users on their computerSFDC case number: 17497048SFDC case link: https://rc.lightning.force.com/lightning/r/Case/5002H00001MYmvHQAT/viewCompany: J DuBroy ConsultingRC UID: 275289043 (1 line) EST (Toronto)Current Total MRR: USD 3.97Name: Joel DuBroyEmail address: joeldubroy@jdubroyconsulting.com

    1 vote
    Under Review  ·  0 comments  ·  Developer Console  ·  Admin →
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  12. Support for PIDF-LO (emergency header information) xml info (Microsoft Teams Direct Routing)

    With the passing of Ray Baum's Act (effective 1/6/2022), our current or prospective Direct Routing customers for Microsoft Teams will begin to examine whether RingCentral MVP can "process" PIDF-LO information originating from the MS Teams environment. Currently we do not. Customer preference will be to maintain emergency address/location information from within their MS Teams Admin Center environment, as opposed to being forced to manually change/update address/location information within ServiceWeb. Users in this type of environment will simply refuse to do the manual updating within ServiceWeb. I personally am already hearing of customers where this will become an issue and may…

    27 votes
    Under Review  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
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  13. RingCentral for SalesForce feature parity with RingEX

    This includes an ability for call queue members to log in/out of individual queues.

    4 votes
    Under Review  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
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  14. Integration with QQ Catalyst

    improve client experience with screen pops and increase compliance with call data automatically synced with QQ

    8 votes
    Under Review  ·  1 comment  ·  Integrations: Other  ·  Admin →
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  15. WFM My Zone Intergation with Outlook calendar

    Agents/Supervisors should be able to update their outlook calendar and that then be updated in their my zone schedules (and vice versa)

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  16. Ability to have an MSI to silently push updates automatically

    Customer would like to have a MSI that is silent and also pushes updates automatically. Currently, updates require a manual push.

    5 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  17. Add Outbound call state in the Telephony.Status object

    It's come to our attention that users of our application start ringing when they make an outbound call, so we would appreciate a fix in some way.Currently these states are supported in the users telephony status object: NoCall, Ringing, CallConnected, OnHold, ParkedCallUnfortunately we have no way to see if the user made an outbound call or is receiving an inbound call since both states use the Ringing value. Another solution would be to only switch the outbound calling user to CallConnected when the recipient answers the call, skipping the Ringing state during outbound calling, but allow the recipient to still…

    1 vote
    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  18. Reusable meeting link share

    It would be helpful for a host to be able to create a link, excluding the host's personal meeting ID information, for another user to have and use. In other words, if I have frequent appointments with "John Doe," I could create a "John Doe" meeting link for John and myself to have, and every time I have a meeting with "John Doe" I could just use his link.

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  19. Have the possibility to integrate RingCentral with a new recruitment software: "iCIMS".

    One of our customers with an MRR of 12,229.86 USD would like to have the possibility to integrate RingCentral with a new recruitment software: "iCIMS".

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  20. log calls and text to the matter object in salesforce

    We need to make sure we can log calls and text to the matter object and not to the contact.

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
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