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Developer Platform, APIs, & Integrations

Developer Platform, APIs, & Integrations

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573 results found

  1. Connect with Workiz

    2 votes
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  2. It would be useful if you give the option to activate the text tool when the line is being activated, so the user who wants to use this tool can use it as soon as the line is activated, and thus avoid the user having to contact support to activate this function, as sometimes the cases cannot be easily opened to contact support because the page does not work and when trying to call sometimes there are no agents available, personally, I contacted support many times to get activated the text function and sometimes that takes days, and it's time…

    1 vote
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  3. The Chrome extension is syncing the contacts from their Google Enterprise directory. The request is to be able to sync the Google shared contacts as well, which may include contacts outsides of the organization.

    2 votes
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  4. I would like to be able to assign a user template to a user using the API. This would save manual time needed after a user has been created with the API

    5 votes
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  5. Our previous PBX allowed tiered ring groups for call queues to help with overflow and temporary unavailability. Primary members could be added to any or all tiers for continuous ringing at their extensions. The intent is to have primary members answer all calls at all tiers along with not disturbing secondary members with the initial ringing.

    4 votes
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  6. Please add Azure SFTP with SSH as a solution to your archiver, Azure is the second largest cloud hosting provider, and yet no solution from RC. We want data secure within our environment and encrypted while in flight and at rest, the reason we want Azure with SSH.

    1 vote
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  7. We use various integrations with some of our chats that provide us updates from monitoring and status providers for our systems like Statuspage, OpsGenie, Pingdom, Jira, etc. The problem is that when the people who make the apps leave the company it breaks these integrations, and they are used by more than just the person who made them. It would be nice if you could create these integrations so they are not tied to a specific user or be able to reassign them to another user to manage. Also the ability for team admins to be able to manage all…

    10 votes
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  8. The URL should be easily shareable and lead to an interactive calendar that shows our availability based on our google/outlook calendar sync. They should be able to select open dates and times as well as input a reason or topic for the meeting.

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  9. Details : Customer would like to integrate MS Teams with BT Cloud Work. They've downloaded the app and connected it, but when they try to use it to make calls it asks the user to download the RingCentral App (they have the BT branded app installed). If they download the RC app it doesn't allow them to log in.Significance of the feature : Customer advised that they use MS Teams a lot for their business and would like to integrate it with BT Cloud WorkCurrent behavior : Microsoft Teams embedded dialer is only available for RingCentral accounts

    3 votes
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  10. The request is, for the C2T CloudPBX integration, to have a jump link within service web to the CloudPBX portal like there is with Analytics.

    2 votes
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  11. Automatically log incoming and outgoing call logs to the respective Salesforce object (e.g. automatically log the call under the case if the call was selected from the case object.)

    4 votes
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  12. Hello, we purchased 3 new Jabra evolve2 75 headset for some of our team members and I want to know if you have a better integration than the generic offered, although my sound is at maximum the sound via the RC app is low, incoming and outgoing, the answer button directly on the headset is not working also.

    1 vote
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  13. Hi, this idea came from one of my clients:For the HUD to show the inbound caller even when transferred to another extension."The HUD provides an overview of what other users in the organisation are currently doing. In the situation where I might transfer an inbound call to one of my users, to everyone else in the organisation, that user appears to be in an active call with me when they are not. That’s a weird design concept with no value to our organisation. We check the HUD to see if a user is on the phone and with whom. It’s…

    2 votes
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  14. 5 votes
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  15. I assumed the Archiver would permit me to save the past 90 days of data residing in RingCentral. This does not appear to be the case, though. The Archiver only allows me to save data going forward. So I must watch helplessly as my last 90 days of SMS messages disappear. I can save a lifetime of SMS/MMMS in my cell phone for no additional cost. I have to pay RingCentral extra to save the same type of data in THIRD PARTY CLOUD STORAGE.When I originally signed up for RingCentral, I had no idea of the minimal data retention limitations.…

    7 votes
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  16. Some customers may desire to have the ability to control who can add 3rd party apps for use on RingEX. This is to prevent information leakage via a 3rd party app.

    9 votes
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  17. eCW is one of the most popular EMR systems. By integrating the two systems providers will have a more streamlined experience to hopefullly enhance patient care.

    6 votes
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  18. Having a second UCAAS app to make voice calls can be confusing.

    1 vote
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  19. Being able to see agents status's and call queues as it shows in the Avaya Cloud Phone App. Agents need to transfer to users that show available but status visibility is not available in RingCentral App.

    4 votes
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  20. Getting a lot of requests from the Channel on when and how we will support the new release of Windows 365 VDI environment... as well as Azure VDI environments. Common theme seems to be that our Partners hope that we are quicker to support this VDI environment compared to our previous experience with Citrix and VMWare.

    25 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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