425 results found
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Provide RingCentral Service Status APIs
Customer wants ability to query, or subscribe to webhook for service status updates similar to information available at status.ringcentral.com.Similar request from LaSalle (who also is a partner and wants to build a central interface for customers)Lasalle UID: 2413574020https://rc.lightning.force.com/lightning/r/Account/0012H00001Z7aMsQAJ/view12K ARR
6 votes -
Sync Contact Directories between CISCO 525G IP Phone and Office 365
sync Contact Directories between CISCO 525G IP Phone and Office 365
2 votes -
Need to be able to see the company numbers label next to the phone numbers on the dial pad dropdown list over Salesforce integration
Need to be able to see the company numbers label next to the phone numbers on the dial pad dropdown list over Salesforce integration
2 votes -
Need an integrations with Live Chat or Fresh Caller
A plugin would be nice so we can use our SMS from RC to answer live chats or Help Desk tickets using SMS.
1 vote -
Ability to add additional two Microsoft or Google Accounts to RingCentral App contacts.
With so many new regulatory requirements, many companies are no longer allowing personal contacts to be stored on corporate systems or email servers. Currently, I can add a Microsoft account and a Google account but not two Microsoft or google accounts. I would like to see the feature to add additional account and have the ability see them separately under All contacts.
1 vote -
7 votes
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Scheduler App Support Exchange Email
We currently use a hosted exchange for our email service. The Scheduler app only works with Office 365. It would benefit our firm if we could use the Scheduler app especially while courts are closed. We utilize RC Meetings/Video regularly.
2 votes -
Service Monster CRM integration
We use Service Monster for all of our CRM in our service companies. We would like to have an API/integration so we do not have to re-enter phone numbers from Service Monster to RingCentral. We would also like to have the client's name show up with that phone number when texted or called.
3 votes -
The RingCentral Scheduler add-in should be on the main Outlook page instead of within the Calendar app
The RingCentral Scheduler add-in should be on the main Outlook page instead of within the Calendar appQuick access to the RingCentral Scheduler add-in for scheduling RCV calendar meetings
1 vote -
Convin.ai for RingCentral
Convin.ai is an AI-powered Conversation Intelligence software for all remote sales team.
1 vote -
1 vote
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Connectwise Integration for Avaya Cloud Office
Integration for Connectwise Manage for click to dial via Avaya Cloud Office
2 votes -
skipio
good for scheduling, lead gen and follow up
1 vote -
Attached Images to Text Message in Outlook Plug-in
We need the ability to attach images to text messages from the Outlook plug-in.
3 votes -
Please add Hearsay
This is a messaging app that I use to send SMS text. I would like to link it to my desktop app and text through Ring Central and then connect through Hearsay.
2 votes -
Microsoft/Google contacts in Salesforce add-on
Now that RingCentral supports voice in the web addon for Salesforce, it would be very useful to support Google & Microsoft contacts. Indeed, Salesforce is usually used by a portion of the customer. Therefore, it is important to be able to contact your colleagues that are not in salesforce. This is usually the company directory that is available in Microsoft/Google.
1 vote -
Integration with ClientBase CRM for travel agencies and tour operators
ClientBase is the largest install CRM in the travel marketplace and being able to integrate calls, IMs etc into each ClientBase record would be very useful. ClientBase has connections for traveler records but also to airline, tour and cruise line inventories and invoices.
1 vote -
Call Transcription functionality + API capabilities
Please, implement an ability to see a call transcription and offer an API integration of that capability with other platforms.
4 votes -
Elliot CRM integration
Allow for in CRM soft phone, click to dial, sms or video call. https://bityl.co/692q
2 votes -
Integration for Voicemails to be added to CRM
Setting up Zapier between our CRM and Ringcentral, I noticed it showed Voicemail: Available but not shown. I wonder if there would be a way to have the transcription to be available in order to write a note or log a call in our CRM with that text. We can log a missed call or that we have a voicemail but would love for it go ahead and put the transcription in the contact in our database. We use Followup Boss (a widely used CRM for real estate agents).
2 votes
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