Settings and activity

9 results found

1. Check who created the subscription report

   4 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Subscriptions  ·  Delete…  ·  Admin →
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   johnpaolo shared this idea  ·  Oct 30, 2024

2. call log report

   1 vote

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   New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Edit…  ·  Delete…  ·  Admin →
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   johnpaolo shared this idea  ·  Jul 25, 2024

3. KPI for % of calls answered within 20 seconds. Need this report for each user on a daily basis and call information should be as detailed a

   2 votes

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   New  ·  0 comments  ·  Analytics & Reporting » QOS  ·  Delete…  ·  Admin →
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   johnpaolo shared this idea  ·  Jul 8, 2024

4. Email template

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   New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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   johnpaolo shared this idea  ·  Jul 4, 2024

5. Purchase international india number

   3 votes

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   0 comments  ·  Phone & Messaging » International  ·  Delete…  ·  Admin →
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   johnpaolo shared this idea  ·  Apr 16, 2024

6. Allow multiple supervisors to monitor a call simultaneously

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   Under Review  ·  5 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   johnpaolo commented  ·  Mar 6, 2024  ·  Edit…  ·  Delete…

   Multiple user can monitor the same call

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   johnpaolo supported this idea  ·  Mar 6, 2024

7. Include in call logs or analytics the exact length of time it takes to transfer a call from dialing the main number until someone answer...

   2 votes

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   0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   johnpaolo shared this idea  ·  Feb 23, 2024

8. Able to add guest contact to quick contact

   5 votes

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   0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   johnpaolo shared this idea  ·  Feb 12, 2024

9. Super admin able to get an access to all cases created on the account not just the user who created it.

   3 votes

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   0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Delete…  ·  Admin →
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   johnpaolo shared this idea  ·  Feb 21, 2024