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Settings and activity

9 results found

  1. Check who created the subscription report

    1 vote

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    New  ·  0 comments  ·  Analytics & Reporting » Subscriptions  ·  Admin →
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    johnpaolo shared this idea  · 

  2. call log report

    1 vote

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    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    johnpaolo shared this idea  · 

  3. KPI for % of calls answered within 20 seconds. Need this report for each user on a daily basis and call information should be as detailed a

    2 votes

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    New  ·  0 comments  ·  Analytics & Reporting » QOS  ·  Admin →
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    johnpaolo shared this idea  · 

  4. Email template

    2 votes

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Admin →
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    johnpaolo shared this idea  · 

  5. Purchase international india number

    3 votes

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    0 comments  ·  Phone & Messaging » International  ·  Admin →
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    johnpaolo shared this idea  · 

  6. Allow multiple supervisors to monitor a call simultaneously

    37 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    johnpaolo commented  · 

    Multiple user can monitor the same call

    johnpaolo supported this idea  · 

  7. Include in call logs or analytics the exact length of time it takes to transfer a call from dialing the main number until someone answer...

    2 votes

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    0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    johnpaolo shared this idea  · 

  8. Able to add guest contact to quick contact

    5 votes

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    0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    johnpaolo shared this idea  · 

  9. Super admin able to get an access to all cases created on the account not just the user who created it.

    3 votes

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    0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Admin →
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    johnpaolo shared this idea  ·