As a company we rely on our Microsoft Teams status (NOT RC) to let our team know we are:away from our deskon lunch or breaksin a meetingon a phone callWe use RC for all calls with our customers and when a team member wants to transfer a call, it is not practical for them to check their Teams status first every time before transferring the RC call.It is also an ongoing issue of receiving RC calls while on internal Teams calls.We want our RC users to look at the RC HUD and choose who is available.To go on lunch, we should not have to set both our Teams and RC status to DNDAlso, we could be calling or trying to contact a member via Teams and not realize they are in a phone call on RC.We did sync our calendar presence with RC, but this ONLY helps when we are booked into a meeting on Teams, not for all the above scenarios. We want RC to recognize Office Status.

We would want to have the outlook syncing with a calendar be able to have us manually override the status "In a meeting" if something like the meeting ends sooner than what is scheduled. Or if we can have the option, to where if I remove a meeting from my calendar or its cancelled, it does not populate in my current meetings, so others can still see me available in this time.For example, if you have 30-minute meeting, but it ends in 15 minutes instead of using the whole time block, allow the user to manually click themselves into available so that others see them as available. Currently, if a meeting is scheduled for 30 minutes, and you leave the meeting early, you still remain in the status "In a meeting".

92% of UK business have access to a MS Teams for Meetings.The RC app presence will be much more useful, if it reflects when a user is in a MS Teams meeting, in addition to the RC on-call presence.This could be achieved by Identifying whether the Mic is in use on another appGrabbing the Teams meeting status at an app level.