RingCentral for Salesforce Integration to trigger case creation when call is received or when it goes to voicemail
A way to link/configure RC for SF, instead of generating a task, it will automatically create or trigger a case.
4
votes
Grace Anne
shared this idea
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Kevin
commented
We would like to enable a feature wherein the Account and Contact name would automatically be populated in Salesforce whenever we would create new cases when calls are made