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Add "Ask First" Feature to HubSpot Plug In

You can only blind transfer with the HubSpot Plug In. We need to be able to talk to who we are transferring to first. Please add this feature. It is already a RingCentral Feature just need the option added to the HubSpot Plug In.

8 votes
Adrienne shared this idea  ·   ·  Report…  ·  Admin →
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  • Edgardo commented  ·   ·  Report

    The Ring/HubSpot app does not give the option for "Ask First" transfers when making calls through the app, only when making calls through the browser.

  • Edgardo commented  ·   ·  Report

    Customer had provided screen recording which you may find attached to this email as zip file.

    You can see that there is no option to "ask first" before transferring as the previous app allowed. A window in HubSpot with my contact profile also does not pop up like it used too, I realise I have multiple profiles however this is true for guests with only one profile too.

    If this does not help, then we can arrange a meeting with the customer directly.

  • Shayan commented  ·   ·  Report

    No update on this, been more than a year