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MS Teams RC "Embedded Dialer" Application: Call Queue status - agents log in/out

MS Teams RC "Embedded Dialer" Application: Change Call Queue status - log in/out

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Matthew Ludwig shared this idea  ·   ·  Report…  ·  Admin →
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  • Jeremiah commented  ·   ·  Report

    We should remove the phone tab, leaving just text and fax tabs. Calls initiated from the text tab require a single click and use DR. The phone tab creates confusion for DR users. Since Microsoft Teams offers a complete call history and handles voice messages, this tab doesn't add values. A mock-up is attached.