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Developer Platform, APIs, & Integrations: Integrations: HubSpot

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Unknown Contact Creation

Provide more settings to be able to turn off contact creation for unknown numbers

13 votes
AdminGeorge (Product Manager - Analytics, RingCentral) shared this idea  ·   ·  Report…  ·  Admin →
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  • Edgardo commented  ·   ·  Report

    Hubspot workflow doesn't include Calls, only SMS. New contacts are automatically being created in HubSpot when someone calls or texts that is not an existing contact in HubSpot. We want this feature turned OFF. Is it possible to send attachments with an SMS in the RingCentral for HubSpot extension?

  • Kevin commented  ·   ·  Report

    Customer would like to have a toggle switch which would enable the user to enable/disable the creation of a new contact when a user would text a new/unknown number on their Hubspot using RC applications

  • michaelz commented  ·   ·  Report

    HubSpot keeps saving new inbound calls as contacts on BT Account whenever we receive a call from Unknown numbers. It would be best it to relate those Unknown numbers to existing contacts