Settings and activity

51 results found

1. shared lines for Yealink T54W compatibility

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   1 comment  ·  Developer Platform, APIs, & Integrations » Developer Console  ·  Delete…  ·  Admin →
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   April supported this idea  ·  Apr 25, 2025

2. AI Receptionist_ Speed of response

   12 votes

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   New  ·  3 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Delete…  ·  Admin →
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   April shared this idea  ·  Apr 15, 2025

3. Option for the IVR name to be dropped or adjusted when call is forwarded to a call queue

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Edit…  ·  Delete…  ·  Admin →
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   April shared this idea  ·  Apr 9, 2025

4. Option for the IVR name to be dropped or adjusted when call is forwarded to a call queue

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Edit…  ·  Delete…  ·  Admin →
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   April shared this idea  ·  Apr 9, 2025

5. Keypress counter on IVR menu

   8 votes

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   1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   April supported this idea  ·  Apr 8, 2025

6. Reports/Analytics: Detailed Data on What Happened in a Call Journey (Call Queue)

   58 votes

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   8 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Planned  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded

   Detailed visual Call Journey view for each and every call is going to be implemented in Business Analytics - Call Records widget where for CQ calls, you can expand the entire journey in a separate window and can see all the call legs and times, etc.

   
   

   But this will be part of Business Analytics Pro tier, and not Essentials. For essentials, it will be a non visual way of showing all call legs between different extensions.

   April supported this idea  ·  Feb 11, 2025

7. Caller ID name support on mobile numbers

   100 votes

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   Under Review  ·  21 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   April supported this idea  ·  Jan 16, 2025

8. RingSense Integration for Salesforce -Fetched Summary, Transcripts and Notes to be posted in Notes Section of Salesforce

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   16 votes

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   New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   April shared this idea  ·  Jan 10, 2025

9. Customizable reports

   14 votes

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   0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   April supported this idea  ·  Jan 9, 2025

10. Ability to send SMS via gateway

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    April supported this idea  ·  Jan 7, 2025

11. Receive Faxes from Automated Source

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    April shared this idea  ·  Dec 25, 2024

12. Make notes feature multi-lingual

    3 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Delete…  ·  Admin →
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    April supported this idea  ·  Dec 20, 2024

13. incoming tone for new calls on RC App while in an active call

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Edit…  ·  Delete…  ·  Admin →
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    April shared this idea  ·  Dec 16, 2024

14. Using 1 email to send fax

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    New  ·  0 comments  ·  Phone & Messaging » Fax  ·  Edit…  ·  Delete…  ·  Admin →
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    April shared this idea  ·  Nov 26, 2024

15. Automatically Enable AI Transcription,Notes as soon as call connects

    5 votes

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Delete…  ·  Admin →
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    April shared this idea  ·  Nov 5, 2024

16. RingCentral CRM Extension for Load Board

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » APIs  ·  Delete…  ·  Admin →
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    April shared this idea  ·  Nov 1, 2024

17. RingSense AI Availability for RingEX Users

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Delete…  ·  Admin →
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    April shared this idea  ·  Oct 21, 2024

18. turn on ringsense ai

    7 votes

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    New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Delete…  ·  Admin →
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    April supported this idea  ·  Oct 21, 2024

19. live transfer/warm transfer from a merged call

    10 votes

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    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    April shared this idea  ·  Sep 11, 2024

20. import SMS from other courier to RC

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    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Edit…  ·  Delete…  ·  Admin →
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    April shared this idea  ·  Aug 28, 2024