Add, remove, or cancel services without needing to talk to Retention
Customers should be able to add, remove, or cancel service completely without needing to call "Retention". I understand that security is a concern but if you are validating admins that login then allow them to make changes without having to jump through hoops or dark patterns to make changes.
2
votes
Storemen
shared this idea
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Roland
commented
Option of having a cancel button on the admin portal that will create a retention case. The retention case could trigger a chat, call, or email conversation with RingCentral retention personnel. Instead of calling the RC support line.