Skip to content
← Developer Platform, APIs, & Integrations

How can we improve RingCentral?

'RC for Hubspot workflow for Calls and Contacts creation' has been merged into this idea

Developer Platform, APIs, & Integrations: Integrations: HubSpot

Categories

JUMP TO ANOTHER FORUM

(thinking…)

Unknown Contact Creation

Provide more settings to be able to turn off contact creation for unknown numbers

13 votes
AdminGeorge (Product Manager - Analytics, RingCentral) shared this idea  ·   ·  Report…  ·  Admin →
How important is this to you?
New  · 

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Submitting...
An error occurred while saving the comment
  • Edgardo commented  ·   ·  Report

    Hubspot workflow doesn't include Calls, only SMS. New contacts are automatically being created in HubSpot when someone calls or texts that is not an existing contact in HubSpot. We want this feature turned OFF. Is it possible to send attachments with an SMS in the RingCentral for HubSpot extension?

  • Kevin commented  ·   ·  Report

    Customer would like to have a toggle switch which would enable the user to enable/disable the creation of a new contact when a user would text a new/unknown number on their Hubspot using RC applications

  • michaelz commented  ·   ·  Report

    HubSpot keeps saving new inbound calls as contacts on BT Account whenever we receive a call from Unknown numbers. It would be best it to relate those Unknown numbers to existing contacts