We are implementing Yardi CRM IQ and they are having issues with call routing. Here is the note from Yardi support. "When we call any third-party number, we need a response of 180Ring, indicating the phone is in fact waiting for someone to answer. Instead, with Ring Central, they provide us a SIP response of 200 OK, which means the call has been answered even when it really hasn't been. That is why we can't pull the call back to any secondary route and all calls will show as call instead of voicemail. Because of that there is nothing we can do on the Yardi side, this is a RingCentral issue." Please help us get this resolved. If I need to set up a call with Yardi support for us let me know. Thank you. David This is the response provided by their CRM and what is now being requested from the RC team. We need to do all we can to provide details to the customer on this so they can work with their other provider to resolution.