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'Log calls to the HubSpot Inbox (calls section)' has been merged into this idea

Developer Platform, APIs, & Integrations: Integrations: HubSpot

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HubSpot Inbox Feature

Utilize RingCentral for HubSpot with the HubSpot inbox feature

5 votes
AdminGeorge (Product Manager - Analytics, RingCentral) shared this idea  ·   ·  Report…  ·  Admin →
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  • Eric Felipe commented  ·   ·  Report

    Add support for creating workflows that targets the Hubspot Inbox.

    The only workflow that can be supported at this time is outbound SMS and it would be great to expand the automation possibilities using RingCentral as the voice/SMS provider.

  • Edgardo commented  ·   ·  Report

    Arrive in the "Calls" section of the HubSpot inbox (this can neither be done through HubSpot's workflows nor manually moved into this section; instead an integration must place them there). Automatically assign the HubSpot conversation Contact to the relevant phone number; for several months now we have been manually unassigning the default contact for these emails - officeathand@ringcentral.biz - and manually searching for the contact's phone number (which takes up a lot of time having to do this for every voicemail we receive)