Improve AI Transcription
Most of the time, the transcription is inaccurate, making this feature unreliable. We need to enhance the accuracy by making sure the languages and accents included for the AI system are broad or expanded enough that it can detect whichever words are mentioned in the calls are transcribed properly. This will help save time and increase efficiency as we won't need to go back to the recording and listen to it just to get the correct statements mentioned in the conversation.
Linda
shared this idea
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Ericka
commented
Service Engineer mentioned that MS Teams transcript won't be accurate 100% as we don't get multi-stream files for teams and we are only dependent to them. ** Request to have multi-stream files for teams so we won't encounter any issues with the transcript accuracy.
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Ericka
commented
Service Engineer mentioned that MS Teams transcript won't be accurate 100% as we don't get multi-stream files for teams and we are only dependent to them. ** Request to have multi-stream files for teams so we won't encounter any issues with the transcript accuracy.
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Bobby
commented
I strongly agree with Linda, it's extremely hard for my team to use the product when they have a free iphone app that does a far better job at transcriptions than this app does.
How can Ring Central be lagging so far behind on such a high priority item? Automation is the name of the game right now